JavaScript is disabled in your browser. enable it to enjoy the full features of Tracxn.

Privacy Policy
Terms Of Use
Cookie Policy
Email Policy
GDPR
Cookies by Third Party Services
Contributions Policy
Date: 01-September-2026
This Privacy Policy is effective as of the date mentioned above.
In accordance with the Digital Personal Data Protection Act, 2023, You may request a copy of this Privacy Policy in any of the languages specified in the Eighth Schedule to the Constitution of India by writing to Us at . In the event of any inconsistency between the English version and any translated version, the English version shall prevail for all purposes, including interpretation and enforcement.
Tracxn Technologies Limited (“Tracxn”, “Us”, “Our”, “We”) understands that the manner in which information about You is used and shared is of importance to You, and We appreciate the trust You place in Us to handle such information with due care and responsibility. The terms set out below describe Our privacy policy (“Privacy Policy”).
Tracxn may have Your information if You are a:

(i) User of Tracxn (hereinafter referred to as “User”, “You”, “Your”) which shall mean user(s) of the website (www.tracxn.com), the blog contained therein, browser extensions, mobile applications, generated reports (including export downloads and API usage), queries responded to by Our team via email, telephone, or any other medium and any other service features, integrations, tools and resources, allied or additional services including all data contained therein (collectively referred to as “Tracxn”)

(ii) Founder, board member, investors, or a key person associated with a company / organization or an individual having meaningful involvement in the startup ecosystem. In such cases, We may hold Your publicly available business information, including Your Name, Your email, Your designation and the company(ies) with which You are associated.

WE STRONGLY RECOMMEND THAT YOU READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING TRACXN, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THESE TERMS, KINDLY REFRAIN FROM USING TRACXN.

What data do we collect and why

  1. Information Provided by You
    1. Information for Account Creation - We collect information when You create Your account for Tracxn, which means Your Name, Your professional email, and the geography around which You are primarily interested in using Tracxn.
    2. Billing & Payment Information - We collect Your billing name, billing address, Tax ID, and the last four digits of the card or UPI ID used.
    3. Details for Communications - Depending on how You are communicating with us, Your postal address, emails, Your phone number may be with Us.
  2. Information We collect when You use Tracxn
    1. Browsing Information - As is typical of most websites, We gather certain information when You use Our Services. This includes but is not limited to information about Your systems, browsers, IP address, referring and exit pages, the pages You visit, operating system, date & time, and clickstream data (“Browsing Information”). Tracxn collects Browsing Information as You Interact with Our website (www.tracxn.com) and its sub-domains, browser extensions, blog, mobile application, APIs and related online services.
    2. Cookies - We set cookies on Your computer device through which You use Tracxn. Cookies are small text files that assist Our web servers in uniquely identifying Your device and retaining Your preferences with respect to Your use of Tracxn. We may use both temporary cookies (session cookies - which expire once You close your browser) and persistent cookies (which stay on your computer until deleted). Persistent cookies may be removed by adjusting Your browser settings. However, if You choose to disable cookies, certain features of Our services become unavailable or function improperly. For example, You may have to login every time if there is a certain period of inactivity on Tracxn. For further information, please visit Our page on the Cookie Policy.
    3. Third Party Cookie Services - Tracxn may permit certain third-party cookie services, which are not owned or controlled by Tracxn, to set their own Cookies. We neither use nor have access to those Cookies; We merely permit these third-party cookie services to set cookies, to function properly on Our platform. Such cookies function under their own privacy policy and can be managed through Your browser. For further information, please visit Our page on the Third Party Cookie Policy
    4. Third Party Links - Tracxn may contain links to third-party websites which are not controlled or operated by Tracxn. Such links are provided solely for Your convenience, and We have no commercial or other interest in their placement. These third parties are governed by their own privacy terms, which may differ from this Privacy Policy. Hence You shall use Your discretion while accessing those links.
    5. Your Contributions - Tracxn permits users/ founders to claim company profiles and to make contributions in relation to such profiles, including information provided for inclusion, modification, take-down, or suspension (“Contributions”). For further information, please visit Our page on the Contributions Policy.
PURPOSE OF COLLECTION
We use Your personal data for the following purposes:
  1. To provide and administer Our services, including creating and managing Your account and delivering the Tracxn platform;
  2. To process payments and issue invoices, and to maintain records as required under applicable law;
  3. To communicate with You in relation to Our services, including responding to Your queries and providing service-related updates;
  4. To operate, maintain, and improve Our platform and services; and
  5. To comply with applicable legal and regulatory obligations.
BASIS OF COLLECTING THIS DATA

A. Under the Digital Personal Data Protection Act, 2023

  1. Your Consent: where You have given free, specific, informed and unambiguous consent, which You may withdraw at any time as set out in the “Consent and Withdrawal” section below; or
  2. Voluntary provision for a specified purpose: where You have voluntarily provided Your personal data to Us for purposes - such as creating an account, submitting an enquiry, subscribing to Our updates, or otherwise engaging with Tracxn for a stated purpose; or
  3. Compliance with law: where the processing is necessary to comply with any judgment, decree or order issued under any law for the time being in force in India; or
  4. Publicly Available Data: where the personal data has been made or caused to be made publicly available by You or by any other person under an obligation under any law for the time being in force in India.

B. Under the GDPR

We process Your personal data where at least one of the following applies under Article 6(1) of the GDPR:
  1. You have given consent;
  2. Processing is necessary to perform a contract with You;
  3. Processing is necessary to comply with a legal obligation; or
  4. Processing is necessary for Our legitimate interests, provided those interests are not overridden by Your rights. Where We rely on legitimate interests, You may object as described in “Your Rights” below.
We may use Your contact information to send You updates about Our products, services and offers. These communications may be sent by Us or through Our affiliates and trusted partners.
CONSENT AND WITHDRAWAL
Where processing of Your personal data is based on Your consent, You may withdraw such consent at any time, with which the consent was given, through the account settings on Tracxn or by writing to Us at .
On withdrawal of consent, We shall cease all further processing of Your personal data for the purpose for which consent was withdrawn, save where continued processing is required or permitted under applicable law. Such Withdrawal of consent shall not affect the lawfulness of any processing carried out prior to such withdrawal.
To selectively opt out of receiving service-related communications, You may use the unsubscribe link provided in the communication or write to Us at .
YOUR RIGHTS

A. Under Digital Personal Data Protection Act, 2023

  1. Obtain a summary of the personal data We process about You and the processing activities undertaken, together with the identities of data fiduciaries/data processors with whom Your data has been shared;
  2. Seek correction, completion, updating, and erasure of Your personal data;
  3. Have Your grievances redressed through the readily available means set out under “Grievance Officer” below; and
  4. Nominate another individual to exercise these rights on Your behalf in the event of Your death or incapacity.

B. Under GDPR

You have the rights of access, rectification, erasure, restriction of processing, data portability, and objection, as well as rights related to automated decision-making, under Articles 15–22 of the GDPR. Please refer to Our GDPR page for further details on these rights and how to exercise them.

C. Verification of Identity

To help Us verify Your identity and locate Your records, requests to exercise any of the above rights should be submitted from Your registered email address. We may request additional information where reasonably necessary to authenticate Your request.

D. How to Exercise Your Rights

You may exercise the rights set out above by writing to Us at or by contacting Our Grievance Officer using the details provided in the “Grievance Officer” section below. Requests will be responded to within the timelines prescribed under applicable law.
DISCLOSURE OF INFORMATION UNDER LAW
The information / data collected from You may be shared or disclosed without obtaining Your prior written consent if such disclosure is mandated under applicable law.
DATA RETENTION AND ERASURE
We retain Your personal data for as long as Your account with Tracxn exist, or as necessary to - fulfil the purposes set out in this Privacy Policy, comply with applicable laws, resolve disputes, and enforce Our agreements.
Where Your account is deactivated, suspended, or has been inactive for an extended period, We may retain Your personal data for a certain period to enable seamless reactivation of Your account and continuity of service. During such retention, Your data continues to be safeguarded in accordance with this Privacy Policy.
You may request erasure of Your personal data at any time by writing to Us at . Upon such request, We shall erase Your personal data in accordance with Section 8(7) of the Digital Personal Data Protection Act, 2023 and Rule 8 of the DPDP Rules, 2025, except where retention is required or permitted under applicable law (including tax, accounting, and record-keeping requirements).
SECURITY SAFEGUARDS
Tracxn implements reasonable technical and organisational safeguards to protect Your personal data from unauthorised access, disclosure, alteration, or destruction, in accordance with Section 8(5) of the Digital Personal Data Protection Act, 2023 and Rule 6 of the DPDP Rules, 2025. These safeguards include, without limitation:
  1. Encryption of data in transit and at rest;
  2. Access controls based on the principle of least privilege;
  3. Role-based access to restrict data access to authorised personnel only;
  4. Periodic access reviews to ensure continued appropriateness of access rights;
  5. Prompt termination of access upon change in role, transfer, or separation of personnel;
  6. Periodic vulnerability scanning to identify and address potential security risks;
  7. Backup and recovery practices to ensure data integrity and availability;
  8. Network security controls including firewalls and related mechanisms; and
  9. Logging and security monitoring to detect and respond to unusual or unauthorised activity.
Additionally, We maintain organisational measures including confidentiality obligations for personnel, employee training on data protection practices, and appropriate vendor management processes.
Notwithstanding the foregoing, no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security of Your personal data.
DISCLOSURE OF DATA PROCESSORS
In the ordinary course of providing Our services, Tracxn may share Your personal data with third-party service providers (“Data Processors”) who process such data on Our behalf and under Our instructions, in accordance with Section 5(1)(b) of the Digital Personal Data Protection Act, 2023. The categories of such Data Processors include:
  1. Cloud infrastructure and hosting providers - for secure storage and hosting of Tracxn's platform and data;
  2. Payment processors and payment gateways - for facilitating billing, invoicing, and transaction processing;
  3. Analytics service providers - for aggregated analysis of platform usage and service improvement;
  4. Communication and email service providers - for facilitating User communications and notifications;
  5. Security and fraud prevention providers - for detecting and mitigating unauthorised access or unusual activity.
We engage reputed organizations which are generally compliant with applicable privacy laws.
CROSS-BORDER TRANSFER OF PERSONAL DATA
In the course of providing Our services, Your personal data may be stored and processed on servers located in India and other jurisdictions through Our cloud infrastructure providers and Data Processors. Under Section 16 of the Digital Personal Data Protection Act, 2023, such transfers are permitted, except to any country or territory as may be notified as restricted by the Central Government of India from time to time.
Where personal data of EEA/UK Data Subjects is transferred outside the European Economic Area, We rely on appropriate safeguards under Chapter V (Articles 44 to 50) including Standard Contractual Clauses (SCCs) or such other transfer mechanisms as may be permitted under applicable law.
DATA BREACH NOTIFICATION
We have an Incident Response Team responsible for incident detection, assessment, containment, and recovery. In the event of a personal data breach affecting Your personal data, Tracxn shall, upon becoming aware of such breach, notify the Data Protection Board of India within seventy-two (72) hours in accordance with Rule 7 of the DPDP Rules, 2025, and thereafter notify affected Data Principals without undue delay.
For general incidents, We may notify Users through Our website, blogs, or platform notifications. For incidents specific to an individual User or organization, We will notify the concerned party through the primary email address associated with their account. A complete report may be provided to affected Users on request, within a reasonable timeframe.
Where the breach also constitutes a cybersecurity incident, We shall additionally comply with reporting obligations under the applicable directions issued by the Indian Computer Emergency Response Team (CERT-In) and any other applicable law.
AI ASSISTANT INTEGRATIONS
Tracxn makes certain information available through third-party artificial intelligence assistants and large language models via integrations such as the Model Context Protocol (MCP). Where You access Tracxn through such an AI assistant, the following applies:
Information Received
When You submit a query through the AI assistant, Our MCP tool receives Your query text (as entered by You), along with technical metadata necessary to process the request — such as session identifiers, message identifiers, and information about the AI model being used. This metadata is limited to what is required to fulfil Your query and is not used for user profiling.
Information Returned
In response to Your query, Our MCP tool returns publicly available business and company information from Tracxn's database, including company profiles, investor details, funding rounds, acquisitions, IPO information, legal entity details, news events, patents, and sector-level insights.
Query Logging
Queries submitted through the MCP tool may be logged on Our servers for purposes of service delivery, quality assurance, security monitoring, and continuous improvement of Our services.
No External APIs
Our MCP tool operates on Tracxn's proprietary database and does not call any external APIs.
Third-Party Processing
When You access Tracxn through a third-party AI assistant, Your queries and Our responses may be processed and stored by the third-party AI provider (such as OpenAI). Such third-party AI providers act as independent controllers determining their own purposes and means of processing, in accordance with their respective privacy policies. The data shared with such providers is limited to Your query and Our response, processed for the purpose of enabling the AI assistant integration. Such providers may process and store data in various jurisdictions, including outside India, subject to their respective safeguards. We recommend reviewing the privacy policy of the AI assistant You are using to understand their data handling practices, including cross-border transfers and retention.
Use of Query Data
Query data may be used for internal quality improvement, analytics, and platform enhancement. We do not use Your query data to train external AI or machine learning models.
Voluntary Disclosure of Personal Data
If You voluntarily include personal data in Your queries submitted through the AI assistant, such personal data will be treated in accordance with this Privacy Policy. We recommend not including sensitive personal data in Your queries unless necessary.
CHILDREN'S DATA
Tracxn's services are intended solely for individuals who are not minors i.e for Individuals from India - aged eighteen (18) years or above and for other geographies as per their respective age limits. We do not collect personal data from any individual below the age of eighteen years, in accordance with Section 9 of the Digital Personal Data Protection Act, 2023.
CONDITIONS OF USE, NOTICES, AND REVISIONS
If You choose to visit Tracxn, Your visit and any dispute concerning privacy will be subject to the terms of this Privacy Policy, including its provisions relating to limitations on damages, resolution of disputes, and applicable laws. If You have any concerns regarding privacy at Tracxn, please contact Our Grievance Officer at the details provided below. We may update this Privacy Policy from time to time to reflect changes in applicable laws or regulations, or to meet new business requirements. Any changes to this Privacy Policy will be posted on this page and the revised version will be effective from the date of publication, unless otherwise stated.
JURISDICTION
The terms stated here shall be governed and interpreted by and construed in accordance with the laws of India, and the courts having ordinary original jurisdiction at Bengaluru, India, shall have exclusive jurisdiction.
GRIEVANCE OFFICER
For any queries, requests or complaints in relation to this Privacy Policy or Your personal data, You may contact Us at:
Registered Office: 2nd Floor, NRC Arcade, L248, 17th Cross Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102
If You are dissatisfied with the resolution provided by Us, or have not received a response within thirty (30) days from the date of Your grievance, You may escalate the matter to the Data Protection Board of India in the manner prescribed under the Digital Personal Data Protection Act, 2023, and the Rules made thereunder.

Queries
For any queries related to Privacy Policy, please write to us at: