When was Needle founded?

Needle was founded in 2010 and raised its 1st funding round 1 year after it was founded.

Where is Needle located?

Needle is headquartered in Lehi, United States.

How many employees does Needle have?

As of Dec 31, 2022, Needle has 7 employees, reflecting a 22% year-over-year decline in headcount.

Is Needle a funded company?

Needle is a funded company, having raised a total of $22M across 4 funding rounds to date. The company's 1st funding round was a $***** Series A round, raised on Feb 03, 2011.

When was the latest funding round of Needle?

Needle's latest funding was a $***** Series B round on May 22, 2014, with participation from 0 investor. Its primary sector is Customer Service Software. In United States, the Customer Service Software sector has seen $382M in funding in 2026 to date.

Where does Needle rank among its competitors?

Needle ranks 7th amongst 23 active competitors, of which 6 are funded. It stands 5th in terms of total funding among its competitors. The most recent competitor to raise funding was Onepilot, which secured $15.8M in Jun, 2022.

Who are the top competitors of Needle?

Needle's top competitors include Liveops, Limitless and Onepilot. Among them, Onepilot secured the most recent funding round in June, 2022.

Needle - 2026 Company Profile, Team, Funding & Competitors

Needle is an acquired company based in Lehi (United States), founded in 2010 by Morgan Lynch and Mikko Valimaki. It operates as an Advocate Marketing Platform. Needle has raised $22M in funding from Rembrandt Partners and Shasta Ventures. The company has 23 active competitors, including 6 funded and 4 that have exited. Its top competitors include companies like Liveops, Limitless and Onepilot.

Company Details

Needle is a technology and service platform specializing advocate-based customer engagement strategies, allowing businesses to recruit and enable certified on demand advocates to directly engage with online visitors on its behalf for sales and support. Needle’s advocate solution transforms the customer experience for eCommerce brands by connecting advocates at the decision point to drive conversions. Needle’s spectrum of customer engagement offerings includes chat, Click-to-Email and other advocate-based engagement solutions.

Website: needle.com
Social
Email ID: *****@needle.com
Phone Number: +1 **********

Key Metrics

Founded Year

2010

Location

Lehi, United States

Stage

Acquired

Total Funding

$22M in 4 rounds

Latest Funding Round

Series B, May 22, 2014, $*****

Investors

Rembrandt Partners & 4 more

Ranked

7^th among 23 active competitors

Employee Count

7 as on Dec 31, 2022

Similar Companies

Liveops & 35 more

Exit Details

Acquired by Stage Fund (Aug 28, 2020)

View Needle's full profile

Needle is associated with 1 legal entity given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
NEEDLE, INC. CIN: 271702264 , United States, Active	Jan 07, 2010	-	7 (As on Dec 31, 2022)	-

Needle got acquired by Stage Fund on Aug 28, 2020.

Click here to take a look at Needle's acquisition in detail

Needle has raised a total funding of $22M over 4 rounds. Its first funding round was on Feb 03, 2011. Needle has 5 institutional investors.

Here is the list of recent funding rounds of Needle:

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Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
May 22, 2014	2282404	Series B	9776994	8328378	8342260	6085885
Jul 02, 2012	3748963	Series B	2505937	6890689	4059294	8004314
Apr 26, 2012	6035795	Series A	4458233	4520018	Rembrandt Partners	7958941

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View details of Needle's funding rounds and investors

The founders of Needle are Morgan Lynch and Mikko Valimaki.

Here are the details of Needle's key team members:

Morgan Lynch: Co-Founder of Needle and founder of 4 other companies, including Logoworks, Bill Warrior and Senddr.
Mikko Valimaki: CTO, Founder of Needle.

View details of Needle's Founder profiles and Board Members

Needle's employee count trend

Needle has 7 employees as of Dec 22. The total employee count is 22.0% lower than what it was in Dec 21. Here is Needle's employee count trend over the years:

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Top competitors of Needle include Liveops, Limitless and Onepilot. Here is the list of Top 10 competitors of Needle, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	Liveops 2000, Scottsdale (United States), Acquired	Flexible outsourcing solutions delivering exceptional customer experiences through human expertise and technology	$39M	August Capital, Saints Capital & 12 others	60/100
2nd	Limitless 2016, London (United Kingdom), Series B	Customer experience management solutions provider	$24.8M	Unilever Ventures, Redline Capital Management ... & 27 others	55/100
3rd	Onepilot 2020, Paris (France), Series A	Cloud-based customer help desk software solutions	$18.8M	Global Founders Capital, Otium Capital & 10 others	53/100
4th	Directly 2011, Palo Alto (United States), Acquired	CrowdSourced Expert Customer Service	$67.7M	Costanoa Venture, Toba Capital & 16 others	52/100
5th	Arise Virtual Solutions 1999, Miramar (United States), Acquired	Provider of outsourced customer services	-	Accretive, The Cambria Group & 5 others	50/100
6th	iAdvize 2010, Nantes (France), Series C	Live chat solution for online visitors	$55M	Bpifrance, Quadrille Capital & 7 others	44/100
7th	Needle 2010, Lehi (United States), Acquired	Advocate Marketing Platform	$22M	Shasta Ventures, Lightbank & 3 others	44/100
8th	HiOperator 2016, San Francisco (United States), Seed	Crowd sourced agents based customer support solutions	$120K	Y Combinator, 43North & 1 others	43/100
9th	Loop Support 2016, San Francisco (United States), Seed	On-demand customer support	$120K	Y Combinator, Indicator Fund	35/100
10th	Chat Center Network 2018, California City (United States), Unfunded	Provider of AI-powered chat solutions for sales and customer experience teams	-	-	35/100