About Customer Success Analytics
The Customer Success Analytics comprises 197 companies, including 82 funded companies having collectively raised $565M in venture capital money and private equity. Out of these, 35 are Series A+ funded.
Customer Success Analytics sector has seen 27 acquisitions and 1 IPO. This represents almost 14.2% of all such companies - which is higher than the 4.7% exit rate of tech companies in general.
This sector includes companies offering a platform for tracking account and end-user level health metrics using AI, predictive algorithms.
Top Companies in Customer Success Analytics
There are more than 197 companies in Customer Success Analytics. ODAIA is the top Customer Success Analytics company globally, ranked using Tracxn Score (what's this?).
Here are 5 of the top Customer Success Analytics companies globally:
Company | Description | Location | Founded | Current Stage | Private Funding Raised |
|---|---|---|---|---|---|
Provider of AI-powered intelligence platform for pharmaceutical commercial and sales teams | Toronto (Canada) | 2018 | Series B | $44.5M | |
Developing AI-powered data analytics platform | Santa Monica (United States) | 2017 | Acquired | $10.5M | |
AI-based feedback analytics solution | Seattle (United States) | 2019 | Acquired | $3.9M | |
AI based data analytics and decision making platform | Madison (United States) | 2017 | Acquired | $29M | |
Provider of AI driven customer intelligence based engagement optimization solutions | Pittsburgh (United States) | 2016 | Series A | $24M |
_1588565580749.png?devicePixelRatio=2&height=20&width=20){kind=logo}
Companies founded year-on-year in Customer Success Analytics
16 Customer Success Analytics startups were founded in 2018 - this is the most number of startups founded in any year in the last 10 years.
- Total Number of Companies
Year | No. of companies |
|---|---|
2026 | - |
2025 | - |
2024 | 3 |
2023 | 8 |
2022 | 9 |
2021 | 10 |
2020 | 13 |
2019 | 14 |
2018 | 16 |
2017 | 13 |
Companies founded across countries in Customer Success Analytics
United States has 91 Customer Success Analytics startups, the most by any country, followed by India which has 13 startups and United Kingdom which has 11.
- Total Number of Companies
Country | No. of companies |
|---|---|
United States | 91 |
India | 13 |
United Kingdom | 11 |
Canada | 8 |
Israel | 7 |
France | 6 |
Sweden | 5 |
Germany | 5 |
Spain | 4 |
Australia | 3 |
Stage-wise distribution of Customer Success Analytics
Out of the total 197 Customer Success Analytics companies, 82 have secured funding. Among them, 35 have reached Series A or higher, and 30 to Series B or beyond.
Founded - 197
Funded - 82
Series A+ - 35
Series B+ - 30
Series C+ - 29
Company Stage | No. of companies |
|---|---|
Founded | 197 |
Funded | 82 |
Series A+ | 35 |
Series B+ | 30 |
Series C+ | 29 |
Want to know more about Customer Success Analytics ? Signup and explore Tracxn for free
- 195+ Total Companies
- $565M+ Total Funding
- 80+ Funded Companies
- 25+ Acquisitions
Funding Trends in Customer Success Analytics
Total funding year-on-year in Customer Success Analytics
Customer Success Analytics saw a total funding of more than $319M in the last 10 years. The most amount of funding was in 2021 at more than $72.6M.
- Total Funding
Year | Total Funding |
|---|---|
2025 | $27.2M |
2024 | $15.8M |
2023 | $34.6M |
2022 | $26.2M |
2021 | $72.6M |
2020 | $44.1M |
2019 | $49.9M |
2018 | $6.05M |
2017 | $15.8M |
Total funding across countries in Customer Success Analytics
In the last 10 years, Customer Success Analytics startups in United States have recieved the highest funding among all countries - $166M. United Kingdom follows with $49.1M and Canada with $44.5M.
- Total Funding
Country | Total Funding |
|---|---|
United States | $166M |
United Kingdom | $49.1M |
Canada | $44.5M |
Denmark | $8.62M |
Israel | $2.71M |
Netherlands | $2.33M |
France | $2.21M |
India | $2.01M |
Turkey | $1.25M |
Portugal | $12.3K |
Total funding amount raised by stage in Customer Success Analytics
Over the last 10 years, Customer Success Analytics have seen $76.6M into Seed Stage funding rounds and $200M into Early Stage funding rounds.
Funding Stage | Total Funding |
|---|---|
Early Stage | $200M |
Seed Stage | $76.6M |
Grant | $3.64M |
Recent Funding Rounds in Customer Success Analytics
In the year 2025, till October 2025, Customer Success Analytics companies have raised $27.2M in equity funding across 3 rounds.
In the same period last year (i.e. till September 2024), Customer Success Analytics companies had raised $15.2M across 4 rounds.
So, 2025 has seen a 78.63% rise in funding in Customer Success Analytics companies as compared to 2024.
Here are some recent, important funding rounds in Customer Success Analytics:
Company | Round Raised | Amount Raised | Funding Date | Investors |
|---|---|---|---|---|
Series A | 3399 | Oct 02, 2025 | ||
Series A | 4012 | Apr 15, 2025 | - | |
Seed | 6020 | Mar 05, 2025 | ||
Seed | 6896 | Sep 10, 2024 | ||
Seed | 4254 | Feb 13, 2024 |
Top Investors in Customer Success Analytics
Europa is the top investor in Customer Success Analytics companies based on number of companies invested.
Here are some top investors in Customer Success Analytics:
Investor | Location | Top Portfolio Companies |
|---|---|---|
New York City (United States) | Spiral and ClientSuccess | |
Mountain View (United States) | ||
Herzliya (Israel) | Theneura and SalesPredict | |
Toronto (Canada) |
_1584095064231.png?devicePixelRatio=2&height=20&width=20){kind=logo}
M&A activity in Customer Success Analytics
In the year 2026, till February 2026, 1 acquisition happened in Customer Success Analytics. Last year, in 2025, a total of 4 acquisitions happened in Customer Success Analytics.
Here are some recent, important acquisitions in Customer Success Analytics:
Company | Acquisition Type | Acquisition Date | Acquirers |
|---|---|---|---|
Business Acquisition | Feb 03, 2026 | ||
Business Acquisition | Nov 18, 2025 | ||
Business Acquisition | Oct 28, 2025 | ||
Business Acquisition | Jul 17, 2025 | ||
Business Acquisition | Jan 09, 2025 |
Acquisition trends in Customer Success Analytics
Here are the acquisition trends in Customer Success Analytics:
- Total Number of Acquisitions
Year | No. of companies |
|---|---|
2026 | 1 |
2025 | 4 |
2024 | 1 |
2023 | - |
2022 | 2 |
2021 | 3 |
2020 | 1 |
2019 | 1 |
2018 | 3 |
2017 | 3 |
Colleges which produce the most Customer Success Analytics companies
Companies founded by alumni from top colleges in Customer Success Analytics
Most number of Customer Success Analytics startups have been founded by alumni from Tel Aviv University, Massachusetts Institute of Technology and University of Pennsylvania.
College | No. of companies |
|---|---|
Tel Aviv University | 4 |
Massachusetts Institute of Technology | 3 |
University of Pennsylvania | 3 |
Harvard Business School | 2 |
IIT Delhi | 2 |
Stanford University | 2 |
Technion - Israel Institute of Technology | 2 |
University of Waterloo | 2 |
Wharton School | 2 |
BITS Pilani | 1 |
Total funding in companies founded by alumni from top colleges in the Customer Success Analytics
In the last 10 years, Massachusetts Institute of Technology graduates' Customer Success Analytics companies have raised the most funding among top colleges. University of Toronto alumni are second, and Tel Aviv University alumni are third.
College | Total Funding |
|---|---|
Massachusetts Institute of Technology | $59.5M |
University of Toronto | $44.5M |
Tel Aviv University | $30.5M |
Harvard Business School | $27M |
University of Waterloo | $23.1M |
University of Pennsylvania | $11.2M |
UCLA Anderson School of Management | $10.5M |
BITS Pilani | $10M |
Duke University | $9.65M |
Technion - Israel Institute of Technology | $9.1M |
Top News in Customer Success Analytics
•
•
DataChat’s Gen AI Platform for Analytics on Track for Continued Growth in 2025Business Wire•Feb 19, 2025•Data Chat
•
•
•
ODAIA Announces Voice AI for Biopharma to Advance Healthcare Professional EngagementPR Newswire•Nov 20, 2024•ODAIA
•
•
•
•
•
Everest Group Recognizes ODAIA for Market Impact, Vision, and CapabilityPR Newswire•Jan 17, 2024•ODAIA
