When was Helpshift founded?

Helpshift was founded in 2011 and raised its 1st funding round 1 year after it was founded.

Where is Helpshift located?

Helpshift is headquartered in San Francisco, United States. It is registered at Office No. 801, Global Square Realty, S.No - 247 14B, Yerwada, Pune, Pune, Maharashtra, India, 411006.

Who is the current CEO of Helpshift?

Abinash Tripathy of Helpshift. They are also an angel investors in 1 startup.

Which legal entities is Helpshift associated with?

Helpshift is associated with HELPSHIFT TECHNOLOGIES PRIVATE LIMITED and 2 others.

How many employees does Helpshift have?

As of Sep 30, 2026, the latest employee count at Helpshift is 327.

Is Helpshift a funded company?

Helpshift is a funded company, having raised a total of $38.2M across 4 funding rounds to date. The company's 1st funding round was a $***** Seed round, raised on Oct 30, 2012.

How much is Helpshift worth?

The last known valuation of Helpshift was $***** as of Dec 31, 2016.

When was the latest funding round of Helpshift?

Helpshift's latest funding was a $***** Series B round on Nov 22, 2016, with participation from 1 investor.

Where does Helpshift rank among its competitors?

Helpshift ranks 1st amongst 10 active competitors, only 1 of which is funded. OQUPIE, which secured $782K in Jan, 2021.

Who are the top competitors of Helpshift?

Helpshift's top competitors include OQUPIE, Astrii and 1dmc.de. Among them, OQUPIE secured the most recent funding round in January, 2021.

Helpshift - 2026 Company Profile, Team, Funding, Competitors & Financials

Q: Is Helpshift an acquired company?

Helpshift got acquired by Keywords Studios on Dec 05, 2022.

Company Details

Helpshift is a mobile-first customer service platform. It provides a native SDK that integrates with mobile apps to offer an “in-app” customer experience. Its SaaS solution aims to be “the first embedded support desk for native apps,” allowing developers to capture device info from their users so that they can troubleshoot problems quicker and more effectively. Microsoft, Square, Xfinity, Tencent Games, and Virgin Mobile are some of its clients. Claims to be used by 1.3B+ unique devices as of June 2016. Monetizes through subscription-based pricing plans.

Website: www.helpshift.com/
Social
Email ID: *****@helpshift.com
Phone Number: +91 **********
Registered Address: Office No. 801, Global Square Realty, S.No - 247 14B, Yerwada, Pune, Pune, Maharashtra, India, 411006

Key Metrics

Founded Year

2011

Location

San Francisco, United States

Stage

Acquired

Total Funding

$38.2M in 4 rounds

Latest Funding Round

Series B, Nov 22, 2016, $*****

Last Known Valuation

$***** as on Dec 31, 2016

Investors

Nexus Venture Partners & 8 more

Ranked

1^st among 10 active competitors

Employee Count

327 as on Sep 30, 2026

Similar Companies

OQUPIE & 9 more

Exit Details

Acquired by Keywords Studios (Dec 05, 2022)

View Helpshift's full profile

Helpshift is associated with 3 legal entities given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
HELPSHIFT UK LTD CIN: 11831259 , United Kingdom, Active	Feb 17, 2019	-	2 (As on Dec 31, 2021)
Helpshift, Inc CIN: 4901120 , United States, Active	Nov 18, 2010	-	104 (As on Jun 30, 2022)	-
HELPSHIFT TECHNOLOGIES PRIVATE LIMITED CIN: U74900PN2009PTC134775 , India, Active	Oct 08, 2009	₹50 - ₹100 Cr (As on Mar 31, 2025)	104 (As on Jun 30, 2022)

Helpshift got acquired by Keywords Studios on Dec 05, 2022 at an acquisition amount of $*****.

Click here to take a look at Helpshift's acquisition in detail

Helpshift has raised a total funding of $38.2M over 4 rounds. Its first funding round was on Oct 30, 2012. Its latest funding round was a Series B round on Nov 22, 2016 for $*****. 1 investor participated in its latest round. Helpshift has 9 institutional investors.

Here is the list of recent funding rounds of Helpshift:

Filter this list

Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
Nov 22, 2016	6174027	Series B	1441572	6258557	7202753	9386129
Jun 07, 2016	9639109	Series B	4687785	9151627	2780737	Nexus Venture Partners & 3 more
Jun 24, 2014	9838325	Series A	4754936	7451126	Intel Capital	True Ventures & 2 more

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View details of Helpshift's funding rounds and investors

The founders of Helpshift is Abinash Tripathy.

Here are the details of Helpshift's key team members:

Abinash Tripathy: Founder & CEO of Helpshift and founder of 1 other company. They are also an angel investor in 1 startup.
Contact Info: 1 email address

View details of Helpshift's Founder profiles and Board Members

Helpshift's employee count trend

Helpshift has 327 employees as of Sep 26. Here is Helpshift's employee count trend over the years:

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Top competitors of Helpshift include OQUPIE, Astrii and 1dmc.de. Here is the list of Top 10 competitors of Helpshift, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	Helpshift 2011, San Francisco (United States), Acquired	Mobile first customer service platform	$38.2M	Salesforce Ventures, Portfolia & 7 others	62/100
2nd	OQUPIE 2016, Seoul (South Korea), Seed	Online customer support platform for the gaming industry	$782K	Honest Ventures, Hana Ventures	46/100
3rd	Astrii Cincinnati (United States), Unfunded	Provider of account management, support, and community forum services	-	-	16/100
4th	1dmc.de Germany, Unfunded	Provider of a community platform for players to connect and engage	-	-	16/100
5th	Pacific Chess Academy 2020, Walnut Creek (United States), Unfunded	Provider of chess training classes	-	-	16/100
6th	ArsonMC 2017, United Kingdom, Unfunded	Provider of game support management platform	-	-	16/100
7th	Xbox Vibes 2019, Poznan (Poland), Unfunded	Online platform for managing gamers queries and services	-	-	16/100
8th	Find your cheat provider 2020, Netherlands, Unfunded	Provider of game support management platform for the users	-	-	16/100
9th	Versystem-Support Germany, Unfunded	Provider of support for resolving issues with simulation product installations	-	-	16/100
10th	Lu Labs Unfunded	Developer of artificial intelligence software monitoring and analyzing community messages	-	-	16/100