TouchPoint One - About the company
TouchPoint One is an unfunded company based in Indianapolis (United States), founded in 2012. It operates as a Performance management solutions for contact centers. TouchPoint One has not raised any funding yet. The company has 147 active competitors, including 8 funded and 5 that have exited. Its top competitors include companies like Scorebuddy, EvaluAgent and MaestroQA.
Company Details
Performance management solutions for contact centers. The platform provides solutions that include performance management, quality management, workforce engagement, agent coaching, and more. Its features include reporting, testing, employee survey, quizzing, etc. Monetizes through subscription-based pricing plans.
- Website
- touchpointone.com
- Social
- Email ID
- *****@touchpointone.com
- Phone Number
- +1 **********
Key Metrics
Founded Year
2012
Location
Indianapolis, United States
Stage
Unfunded
Ranked
9th among 147 active competitors
Employee Count
9 as on Sep 30, 2026
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TouchPoint One's funding and investors
TouchPoint One has not raised any funding rounds yet.
TouchPoint One's founders and board of directors
Founder? Claim ProfileTouchPoint One's employee count trend
TouchPoint One has 9 employees as of Sep 26. Here is TouchPoint One's employee count trend over the years:
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TouchPoint One's Competitors and alternates
Top competitors of TouchPoint One include Scorebuddy, EvaluAgent and MaestroQA. Here is the list of Top 10 competitors of TouchPoint One, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st | Scorebuddy 2001, Dublin (Ireland), Unfunded | Provider of call center quality assurance and performance management software | - | - | 52/100 |
2nd |  EvaluAgent 2012, Middlesbrough (United Kingdom), Series A | Workforce optimization solution provider | $20M | 45/100 | |
3rd | MaestroQA 2013, New York City (United States), Series A | Quality Assurance and coaching software for customer service teams | $33M | 45/100 | |
4th | Kaizo 2018, Amsterdam (Netherlands), Seed | Gamification based customer agent performance management platform | $7M | 44/100 | |
5th | PlayVox 2012, San Francisco (United States), Series B | Cloud based platform offering quality assurance software for CS teams | $34.2M | 43/100 | |
6th | Intryc 2023, San Francisco (United States), Seed | AI-powered quality assurance solutions provider | $4.2M | 42/100 | |
7th | Developer of voice analytics software for contact centre quality assurance | $6.79M | 42/100 | ||
8th | Intella 2021, Riyadh (Saudi Arabia), Series A | Platform offering AI-based arabic speech intelligence | $16.9M | 40/100 | |
9th |  TouchPoint One 2012, Indianapolis (United States), Unfunded | Performance management solutions for contact centers | - | - | 40/100 |
10th |  Call Criteria 2013, Los Angeles (United States), Acquired | AI based quality management and monitoring solutions for call centers | - | - | 37/100 |
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TouchPoint One's Investments and acquisitions
TouchPoint One has made no investments or acquisitions yet.
Reports related to TouchPoint One
Here is the latest report on TouchPoint One's sector:
News related to TouchPoint One
Filter this listMedia has covered TouchPoint One for 1 event in last 1 year, It was about company updates.
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TouchPoint One Launches TrainingCamp for Contact Center AI OperationsCIO Influence•Jul 13, 2026•TouchPoint One
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EOSGlobe and TouchPoint One Forge Strategic Partnership to Elevate Customer Experience and Empower EmployeesAsian News International•Jul 15, 2024•Eureka Outsourcing Solutions, TouchPoint One
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Aucera™ and TouchPoint One Announce Strategic Partnership to Transform Employee and Customer ExperienceDirectors Club•Jan 18, 2024•Aucera, TouchPoint One
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TouchPoint One Introduces IQAssure: AI-Powered Coaching Plans for Enhanced Quality ManagementPRWeb•Sep 27, 2023•TouchPoint One
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TouchPoint One Unleashes Supervisor Potential with AI-powered Sidekick Agent Coaching Solution UpdateRad AI•Apr 14, 2023•TouchPoint One
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TouchPoint One Adds Agent Coaching, Gamification, Dashboard, and QA to AcuityDestinationcrm•Apr 22, 2022•TouchPoint One
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TouchPoint One Agent Coaching and Contact Center Performance Management Solutions Win Product of the Year and Remote Work Pioneer AwardsRad AI•Mar 24, 2022•TouchPoint One
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TouchPoint One Fortifies Customer Contact Workforce with Spring SaaS Platform UpdateRad AI•Jun 07, 2021•TouchPoint One, Acuity
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A-GAME HOOPS Energizes Work-at-Home Customer Contact Workforce with 2021 March Madness Performance ChallengePRWeb•Mar 17, 2021•TouchPoint One
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