Companies in Customer Service Software
There are 13,267 companies in Customer Service Software which include HubSpot, RingCentral, Freshworks, Medallia, Sinch. 2,053 companies in Customer Service Software are funded, with 1,053 having secured Series A funding. Till date, the sector has seen the creation of 30 Unicorns. United States has the most number of companies in Customer Service Software (3,709), followed by India
(1,414), and then United Kingdom (918).
2026 has seen the creation of 720 Customer Service Software companies. On average, the last 10 years have seen 632 new companies launched every year. Most number of Customer Service Software startups have been founded by alumni from Stanford University, Massachusetts Institute of Technology and BITS Pilani.
Here is a List of top companies in Customer Service Software
1. HubSpot
Provider of a platform offering marketing, sales, and customer service software. The platform provides tools for marketing automation, sales management, and customer support. It offers an CRM as its core, integrating various hubs such as Marketing Hub, Sales Hub, Service Hub, CMS Hub, Operations Hub, and Commerce Hub, each providing specialized tools to enhance different aspects of customer management and business operations. Key features include a robust CRM supporting contact and deal management, email tracking, marketing email creation, and meeting scheduling.
Key facts about HubSpot
- Founded Year: 2005
- Location: Cambridge (United States)
- Stage: Public
- Total Funding till date: $101M
- Investors: Matrix, Cross Creek and 22 Others
- Latest Funding Round: Post IPO, Jun 02, 2020, $*****
- Tracxn Score: 87/100 What is this?
- Competitors Rank: 2 of 10,601 Competitors
2. RingCentral
Cloud based platform offering unified communication solutions. It offers products with features including video and audio conferencing, team messaging, screen or file sharing, online meeting management, real-time analytics, and live reports. The company caters to industries such as health care, education, finance, retail, government, nonprofit organizations, etc. It enables user access on a subscription-based pricing model.
Key facts about RingCentral
- Founded Year: 1999
- Location: Belmont (United States)
- Stage: Acquired
- Total Funding till date: $44M
- Investors: IVP, Sequoia Capital and 59 Others
- Latest Funding Round: Post IPO, Oct 21, 2022, $*****
- Tracxn Score: 86/100 What is this?
- Competitors Rank: 2 of 3,889 Competitors
3. Freshworks
Provider of IT service management and customer support solutions. The platform features in delivering AI-assisted cloud platforms designed to streamline IT service management, customer service, and CRM. It offers a suite that leverages advanced, agentic AI features that autonomously reason, act, and resolve issues, enabling ticket resolution.
Key facts about Freshworks
- Founded Year: 2010
- Location: Chennai (India)
- Stage: Public
- Total Funding till date: $400M
- Investors: Accel, Tiger Global Management and 9 Others
- Latest Funding Round: Series H, Nov 04, 2019, $*****
- Tracxn Score: 84/100 What is this?
- Competitors Rank: 5 of 11,948 Competitors
4. Medallia
Provider of experience management software and related customer service solutions. The company offers a platform for capturing customer and employee feedback across various channels. It provides tools for data analysis, reporting, and action planning based on insights. The business delivers solutions for customer experience, employee experience, and market research.
Key facts about Medallia
- Founded Year: 2001
- Location: Pleasanton (United States)
- Stage: Acquired
- Total Funding till date: $344M
- Investors: Sequoia Capital, Battery Ventures and 19 Others
- Latest Funding Round: Post IPO, Sep 16, 2020, $*****
- Tracxn Score: 81/100 What is this?
- Competitors Rank: 3 of 2,070 Competitors
5. Sinch
Provider of customer communications management platform. It streamlines customer communication across message, voice, and email channels. It enables users to create and send personalized mobile message campaigns to the customers. It offers an omnichannel API to engage customers with personalized conversations on different channels. Features include verification APIs, video calling, and more.
Key facts about Sinch
- Founded Year: 2008
- Location: Stockholm (Sweden)
- Stage: Public
- Total Funding till date: $12M
- Investors: SB Northstar, Neqst and 8 Others
- Latest Funding Round: Post IPO, Sep 30, 2021, $*****
- Tracxn Score: 80/100 What is this?
- Competitors Rank: 3 of 5,019 Competitors
