When was Genesys founded?

Genesys was founded in 1990 and raised its 1st funding round 19 years after it was founded.

Where is Genesys located?

Genesys is headquartered in Menlo Park, United States. It is registered at Daly City, California.

Who is the current CEO of Genesys?

Greg Shenkman and Laurent Philonenko s of Genesys.

How many employees does Genesys have?

As of Feb 28, 2025, the latest employee count at Genesys is 651.

Is Genesys a funded company?

Genesys is a funded company, having raised a total of $3B across 12 funding rounds to date. The company's 1st funding round was a $***** Grant (prize money) round, raised on Apr 16, 2009.

How much is Genesys worth?

The last known valuation of Genesys was $***** as of Aug 01, 2025.

When was the latest funding round of Genesys?

Genesys' latest funding was a $***** Series E round on Aug 13, 2026, with participation from 0 investor.

Where does Genesys rank among its competitors?

Genesys ranks 4th amongst 2772 active competitors, of which 234 are funded. It stands 1st in terms of total funding among its competitors. The most recent competitor to raise funding was Genesys, which secured $25M in Aug, 2026.

Who are the top competitors of Genesys?

Genesys' top competitors include RingCentral, Freshworks and Sinch. Among them, Genesys secured the most recent funding round in August, 2026.

Genesys - 2026 Company Profile, Team, Funding & Competitors

Q: Is Genesys an acquired company?

Genesys got acquired by Permira and TCV on Oct 19, 2011.

Genesys is an acquired company based in Menlo Park (United States), founded in 1990 by Gregory Shenkman and Greg Shenkman. It operates as a Provider of cloud-based platform for customer experience and workforce engagement. Genesys has raised $3B in funding from investors like ServiceNow, Hellman & Friedman and Salesforce Ventures, with last known valuation of $*****. The company has 2772 active competitors, including 234 funded and 235 that have exited. Its top competitors include companies like RingCentral, Freshworks and Sinch.

Company Details

Provider of cloud-based platform for customer experience and workforce engagement. The platform offers contact center software with intelligent automation and embedded artificial intelligence. It provides digital customer engagement across channels using humans and artificial intelligence-powered bots. The platform also features customer journey management to connect data and optimize experiences. It delivers workforce engagement management with built-in artificial intelligence.

Website: www.genesys.com/
Social
Phone Number: +1 **********
Registered Address: Daly City, California

Key Metrics

Founded Year

1990

Location

Menlo Park, United States

Stage

Acquired

Total Funding

$3B in 12 rounds

Latest Funding Round

Series E, Aug 13, 2026, $*****

Last Known Valuation

$***** as on Aug 01, 2025

Investors

ServiceNow & 19 more

Ranked

4^th among 2772 active competitors

Employee Count

651 as on Feb 28, 2025

Investment & Acquisitions

Pinkfish & 23 more

Similar Companies

RingCentral & 2555 more

Exit Details

Acquired by Permira (Oct 19, 2011)

View Genesys' full profile

Genesys is associated with 5 legal entities given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
Genesys Cloud Services Germany GmbH CIN: HRB120985 , Germany, Active	Jul 10, 2015	-	-
Genesys Cloud Services, Inc. CIN: 244477 , United States, Active	Aug 28, 2000	-	-	-
GENESYS CLOUD SERVICES INDIA PRIVATE LIMITED CIN: U72200TN2022FTC157700 , India, Active	Dec 26, 2022	₹50 - ₹100 Cr (As on Mar 31, 2025)	-
GENESYS TELECOM LABS INDIA PRIVATE LIMITED CIN: U72400TN2011FTC102576 , India, Active	Nov 29, 2011	₹100 - ₹500 Cr (As on Mar 31, 2025)	670 (As on Aug 01, 2025)
Genesys Telecommunications Laboratories, Inc. CIN: 943120525 , United States, Active	Dec 26, 999	-	2678 (As on Dec 31, 2023)	-

Genesys got acquired by Permira and TCV on Oct 19, 2011 at an acquisition amount of $*****.

Click here to take a look at Genesys's acquisition in detail

Genesys has raised a total funding of $3B over 12 rounds. Its first funding round was on Apr 16, 2009. Genesys has 20 institutional investors.

Here is the list of recent funding rounds of Genesys:

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Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
Aug 13, 2026	6244045	Series E	6009276	8959023	5165269	9865070
Jul 31, 2025	9219632	Series E	2305440	7615482	4271033	Salesforce Ventures & 1 more
Dec 06, 2021	5132755	Series D	8963122	6771141	ServiceNow & 1 more	Zoom & 2 more

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View details of Genesys's funding rounds and investors

The founders of Genesys are Gregory Shenkman and Greg Shenkman.

Here are the details of Genesys' key team members:

Gregory Shenkman: Chief Executive Officer, Co-Founder of Genesys and founder of 3 other companies, Return on Intelligence, Exigengroup.com and EIS Group.
Greg Shenkman: Former Co-Founder & CEO of Genesys and founder of 1 other company.
Laurent Philonenko: CEO of Genesys.

View details of Genesys's Founder profiles and Board Members

Genesys' employee count trend

Genesys has 651 employees as of Feb 25. Here is Genesys's employee count trend over the years:

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Top competitors of Genesys include RingCentral, Freshworks and Sinch. Here is the list of Top 10 competitors of Genesys, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	RingCentral 1999, Belmont (United States), Acquired	Cloud based platform offering unified communication solutions	$44M	IVP, Altimeter Capital & 59 others	86/100
2nd	Freshworks 2010, Chennai (India), Public	Provider of IT service management and customer support solutions	$400M	Accel, Tiger Global Management & 9 others	84/100
3rd	Sinch 2008, Stockholm (Sweden), Public	Provider of customer communications management platform	$12M	SoftBank Group, Temasek & 8 others	80/100
4th	Genesys 1990, Menlo Park (United States), Acquired	Provider of cloud-based platform for customer experience and workforce engagement	$3B	Hellman & Friedman, Salesforce Ventures & 18 others	80/100
5th	Zendesk 2007, San Francisco (United States), Acquired	Cloud based customer service and engagement platform for businesses	$89.1M	Redpoint Ventures, Goldman Sachs & 20 others	79/100
6th	Dialpad 2011, San Ramon (United States), Series F	Provider of AI-powered contact center and unified communications platform solutions	$476M	ICONIQ Growth, Amasia & 44 others	79/100
7th	Twilio 2008, San Francisco (United States), Public	Cloud based omnichannel communication and customer engagement platform	$240M	T. Rowe Price, Fidelity Investments & 40 others	78/100
8th	Aircall 2014, New York (United States), Series D	Provider of cloud-based platform for business communication and customer engagement	$226M	Balderton Capital, EFounders & 34 others	78/100
9th	Exotel 2011, Bengaluru (India), Series D	Provider of cloud-based communication platform offering AI-powered customer engagement solutions	$97.7M	A91 Partners, Steadview & 65 others	77/100
10th	Intercom 2011, San Francisco (United States), Series D	Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions	$242M	Kleiner Perkins, Index Ventures & 41 others	76/100

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Genesys has made 4 investments in companies including Scaled Cognition and Cresta. Genesys has also acquired 20 companies including Pinkfish and Radarr.

Here is the list of investments & acquisitions:

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Date of Investment/Acquisition	Type	Company Name	Founded Year	Location
Jun 30, 2026	Acquisition	Pinkfish	2025	San Francisco (United States)
Jun 25, 2026	Investments	Scaled Cognition	2022	Berkeley (United States)
Jan 22, 2024	Acquisition	Radarr	2012	Singapore (Singapore)