Freshworks - About the company
Freshworks is a public company based in Chennai (India), founded in 2010 by Girish Mathrubootham, Shan Krishnasamy and Vijay Shankar. It operates as a Provider of IT service management and customer support solutions. Freshworks has raised $400M in funding from investors like Accel, Tiger Global Management and Peak XV Partners. The company has 9016 active competitors, including 767 funded and 600 that have exited. Its top competitors include companies like Salesforce, HubSpot and Atlassian.
Company Details
Provider of IT service management and customer support solutions. The platform features in delivering AI-assisted cloud platforms designed to streamline IT service management, customer service, and CRM. It offers a suite that leverages advanced, agentic AI features that autonomously reason, act, and resolve issues, enabling ticket resolution.
- Website
- www.freshworks.com/
- Social
- Email ID
- *****@freshworks.com
- Phone Number
- +1 **********
Key Metrics
Founded Year
2010
Location
Chennai, India
Stage
Public
Total Funding
$400M in 9 rounds
Latest Funding Round
Ranked
5th among 9016 active competitors
Annual Revenue
$500M - $1B as on Dec 31, 2025
Employee Count
4,500 as on Dec 31, 2025
Investment & Acquisitions
Similar Companies
Exit Details
Public
Legal entities associated with Freshworks
Freshworks is associated with 12 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
FRESHWORKS TECHNOLOGIES PTE. LTD. CIN: 201900121G , Singapore, Active | Jan 01, 2019 | - | - | |
FRAMEBENCH TECHNOLOGIES PRIVATE LIMITED CIN: U72900TN2012PTC112378 , India, Amalgamated | Jan 25, 2012 | 0 - ₹10 Cr (As on Mar 31, 2023) | - | |
OSMNEZ TECHNOLOGIES PRIVATE LIMITED CIN: U72900TN2015PTC100486 , India, Amalgamated | May 13, 2015 | 0 - ₹10 Cr (As on Mar 31, 2022) | 3 (As on Nov 01, 2017) | |
FRESHWORKS SAS CIN: 842815581 , France, Active | Oct 03, 2018 | - | - | - |
FRESHWORKS INC. CIN: 331218825 , United States, Active | Aug 17, 2010 | $500M - $1B (As on Dec 31, 2025) | 373 (As on Dec 31, 2024) | - |
Freshworks Technologies B.V. CIN: 73582166 , Netherlands, Active | Jan 01, 2010 | - | - | - |
FRESHWORKS AUSTRALIA PTY LTD CIN: 604740043 , Australia, Active | Mar 12, 2015 | - | - | |
FRESHWORKS HOMES LTD CIN: 11855675 , United Kingdom, Active | Feb 28, 2019 | £0 - £1M (As on Mar 31, 2025) | 1 (As on Mar 31, 2024) | |
Freshworks GmbH CIN: HRB176669 , Germany, Active | - | - | ||
FRESHWORKS TECHNOLOGIES UK LIMITED CIN: 9338697 , United Kingdom, Active | Dec 02, 2014 | £10M - £50M (As on Dec 31, 2024) | 111 (As on Dec 31, 2024) | |
FRESHWORKS INC CIN: 4861858 , United States, Active | Aug 18, 2010 | $500M - $1B (As on Dec 31, 2024) | 4900 (As on Dec 31, 2023) | - |
Freshworks Technologies Private Limited CIN: U72200TN2010PTC078458 , India, Active | Dec 16, 2010 | ₹1,000+ Cr (As on Mar 31, 2025) | 3672 (As on Mar 01, 2026) |
Freshworks's IPO details
Freshworks got listed on Sep 22, 2021.
Click here to take a look at Freshworks's IPO in detail
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Freshworks's funding and investors
Freshworks has raised a total funding of $400M over 9 rounds. Its first funding round was on Oct 26, 2011. Its latest funding round was a Series H round on Nov 04, 2019 for $150M. 4 investors participated in its latest round. Freshworks has 11 institutional investors.
Here is the list of recent funding rounds of Freshworks:
Filter this list
Filter this listDate of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Nov 04, 2019 | $150M | Series H | $3.5B | - | - | |
Jul 25, 2018 | $100M | Series G | $1.5B | - | ||
Nov 01, 2016 | $55M | Series F | $1.5B | - |
Access funding benchmarks and valuations. Sign up today!View details of Freshworks's funding rounds and investors
Freshworks' founders and board of directors
Founder? Claim ProfileThe founders of Freshworks are Girish Mathrubootham, Shan Krishnasamy and Vijay Shankar. Dennis Woodside is the CEO of Freshworks.
Here are the details of Freshworks' key team members:
- Girish Mathrubootham: Co-Founder of Freshworks and founder of 8 other companies, including Together, Freshsales and FreshCaller. They are also an angel investor in 59 startups.
- Shan Krishnasamy: Former Co-Founder of Freshworks and founder of 1 other company. They are also an angel investor in 2 startups.
- Vijay Shankar: Former Co-Founder of Freshworks and founder of 1 other company. They are also an angel investor in 3 startups.Contact Info: 2 email addresses and 1 phone number
- Dennis Woodside: CEO of Freshworks. Contact Info: 1 email address
View details of Freshworks's Founder profiles and Board Members
Freshworks' employee count trend
Freshworks has 4,500 employees as of Dec 25. The total employee count is 2.0% more than what it was in Dec 24. Here is Freshworks's employee count trend over the years:
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Freshworks's Competitors and alternates
Top competitors of Freshworks include Salesforce, HubSpot and Atlassian. Here is the list of Top 10 competitors of Freshworks, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st | Salesforce 1999, San Francisco (United States), Public | Provider of a platform delivering customer relationship management and cloud solutions | $52M | 87/100 | |
2nd |  HubSpot 2005, Cambridge (United States), Public | Provider of a platform offering marketing, sales, and customer service software | $101M | 87/100 | |
3rd | Developer of collaboration software and tools for various professional teams | $210M | 86/100 | ||
4th |  Zendesk 2007, San Francisco (United States), Acquired | Cloud based customer service and engagement platform for businesses | $89.1M | 84/100 | |
5th |  Freshworks 2010, Chennai (India), Public | Provider of IT service management and customer support solutions | $400M | 84/100 | |
6th |  monday.com 2012, Tel Aviv (Israel), Public | Cloud-based platform offering suite solutions for project management | $235M | 82/100 | |
7th |  Capillary Technologies 2008, Bengaluru (India), Public | AI powered loyalty management software for enterprises | $144M | 82/100 | |
8th | RingCentral 1999, Belmont (United States), Acquired | Cloud based platform offering unified communication solutions | $44M | 82/100 | |
9th | Provider of customer communications management platform | $12M | 80/100 | ||
10th | Constant Contact 1998, Waltham (United States), Acquired | Digital marketing platform for businesses | $37M | 80/100 |
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Freshworks's Investments and acquisitions
Freshworks has made 3 investments in companies including Fyle and Fyle. Freshworks has also acquired 16 companies including FireHydrant and Device42.Here is the list of investments & acquisitions:Filter this list
Filter this listDate of Investment/Acquisition | Type | Company Name | Founded Year | Location |
|---|---|---|---|---|
Dec 15, 2025 | Acquisition | 2018 | Manhattan (United States) | |
May 02, 2024 | Acquisition | 2010 | West Haven (United States) | |
Jul 09, 2020 | Acquisition | 2013 | Singapore (Singapore) |
Want to know more about where corporates are investing? Sign up today!See all acquisitions by Freshworks
Reports related to Freshworks
Here is the latest report on Freshworks's sector:
News related to Freshworks
Filter this listMedia has covered Freshworks for a total of 48 events in the last 1 year, 28 of them have been about company updates and 7 about people movement.
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Freshworks Q2 Revenue Rises 16% to $237 Million, Turns GAAP ProfitableMoneycontrol•Aug 05, 2026•Freshworks
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Freshworks Named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management PlatformsGlobeNewswire•Jul 29, 2026•Freshworks
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Freshworks Appoints Ryan Manning as Chief Product and Technology OfficerBusiness Line•Jul 28, 2026•Freshworks
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Freshworks CEO: SaaS pricing evolving from seat-based to consumption-based modelsBusiness Line•Jun 24, 2026•Freshworks
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Freshworks volume spikes ahead of Russell reshuffle; FRSH outpaces small capsTs2 Tech•Jun 24, 2026•Freshworks
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Built on borrowed Cash, how this lesser-known Chennai software firm became a billion-dollar Nasdaq sensationFinancial Express•May 29, 2026•Freshworks
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Freshworks Study: India Leads AI Integration But Faces Highest Complexity CostsExpress Computer•May 28, 2026•Freshworks
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Freshworks (FRSH) Valuation Check As AI Service Transformation Vision Gains TractionSimply Wall St•May 23, 2026•Freshworks
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