Poly - About the company
Poly is a series D company based in London (United Kingdom), founded in 2017 by Tsung-Hsien Wen, Nikola Mrksic and Eddy Su. It operates as a Developer of conversational voice artificial intelligence agents for customer service. Poly has raised $206M in funding from investors like Khosla Ventures, Hedosophia and Point72 Ventures, with a current valuation of $*****. The company has 1580 active competitors, including 207 funded and 82 that have exited. Its top competitors include companies like Observe.AI, Uniphore and SquadStack.
Company Details
Developer of conversational voice artificial intelligence agents for customer service. These software tools automate interactions by processing spoken language to handle inquiries, manage appointments, and resolve service requests. The technology integrates with existing enterprise systems to facilitate automated communication across voice, chat, and messaging channels. Engineering teams utilize provided development kits to build, deploy, and manage these automated agents within their own technical environments. The system tracks interaction metrics and provides analytical insights to monitor performance and manage automated workflows.
- Website
- poly.ai/en
- Social
- Email ID
- *****@poly.ai
- Registered Address
- 3 Waterhouse Square, 138 - 142 Holborn, London, England, EC1N 2SW
Key Metrics
Founded Year
2017
Location
London, United Kingdom
Stage
Series D
Total Funding
$206M in 7 rounds
Latest Funding Round
Post Money Valuation
$***** as on Dec 13, 2025
Investors
Ranked
2nd among 1580 active competitors
Annual Revenue
£11.9M as on Jan 31, 2025
Employee Count
367 as on Apr 30, 2026
Legal entities associated with Poly
Poly is associated with 2 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
Polyai Limited CIN: 11048129 , United Kingdom, Active | Nov 05, 2017 | $15.2M (As on Jan 31, 2025) | 159 (As on Jan 31, 2025) | |
PolyAI Technologies Inc CIN: 3387024 , United States, Active | Aug 04, 2020 | - | - | - |
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Poly's funding and investors
Poly has raised a total funding of $206M over 7 rounds. Its first funding round was on Nov 22, 2017. Its latest funding round was a Series D round on Oct 31, 2025 for $*****. 9 investors participated in its latest round. Poly has 17 institutional investors.
Here is the list of recent funding rounds of Poly:
Filter this list
Filter this listDate of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Oct 31, 2025 | 3530076 | Series D | 7448002 | 9887026 | 9447122 | 8107735 |
Apr 22, 2024 | 9254251 | Series C | 9160514 | 6751929 | 1558418 | |
Jun 08, 2022 | 7998204 | Series B | 6935600 | 9353471 |
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Poly's founders and board of directors
Founder? Claim ProfileThe founders of Poly are Tsung-Hsien Wen, Nikola Mrksic and Eddy Su. Nikola Mrksic is the CEO of Poly.
Here are the details of Poly's key team members:
- Tsung-Hsien Wen: Co-Founder & CTO of Poly and founder of 2 other companies, PolyAI and PolyAI. They serve on the board of 1 company.Contact Info: 2 email addresses
- Nikola Mrksic: Co-Founder & CEO of Poly and founder of 2 other companies, PolyAI and PolyAI. They serve on the board of 1 company.Contact Info: 3 email addresses
- Eddy Su: Co-Founder of Poly and founder of 2 other companies, PolyAI and PolyAI. Contact Info: 1 email address
Poly's Board of Directors
Poly's board has 6 active members. Tsung-Hsien Wen and Nikola Mrksic are part of team and Ian William Osborne, Emily Walsh, Bruce Armstrong and Sri Chandrasekar are independent board members.Here is the list of Poly's board of directors:
Name | Type | Representing | Status | Duration |
|---|---|---|---|---|
Team | - | Current | 8y 3m | |
Team | - | Current | 8y 6m | |
Independent board member | - | Current | 2y 0m | |
pdzmlpk | Independent board member | - | Current | 7y 9m |
hnloolg | Independent board member | - | Current | 7y 6m |
isjanfi | Independent board member | - | Current | 3y 4m |
View details of Poly's Founder profiles and Board Members
Poly's employee count trend
Poly has 367 employees as of Apr 26. Here is Poly's employee count trend over the years:
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Poly's Competitors and alternates
Top competitors of Poly include Observe.AI, Uniphore and SquadStack. Here is the list of Top 10 competitors of Poly, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st | Observe.AI 2017, Redwood City (United States), Series C | Provider of AI-powered conversation intelligence and automation for contact centers | $214M | 71/100 | |
2nd |  Poly 2017, London (United Kingdom), Series D | Developer of conversational voice artificial intelligence agents for customer service | $206M | 69/100 | |
3rd | Uniphore 2008, Palo Alto (United States), Series F | Provider of a business artificial intelligence platform with agentic and model layers | $961M | 67/100 | |
4th |  SquadStack 2014, Noida (India), Series B | Provider of AI-powered voice agents and customer support automation platform | $24.9M | 67/100 | |
5th | Gradient Labs 2023, London (United Kingdom), Series A | AI agents to automate manual and repetitive tasks | $16.6M | 66/100 | |
6th | Provider of AI-powered customer service automation platform and agent assistance | $165M | 66/100 | ||
7th | Yellow.ai 2016, San Mateo (United States), Series C | Provider of an AI platform for automating customer and employee service | $102M | 65/100 | |
8th |  Smallest.ai 2023, San Francisco (United States), Seed | Developer of speech-to-text, text-to-speech, and voice agent artificial intelligence models | $8.26M | 64/100 | |
9th | Provider of AI-powered platform enhancing customer and employee experiences | $56M | 62/100 | ||
10th | Homebot 2015, Denver (United States), Acquired | Chatbot based lead generation platform for real estate agents | $4M | 61/100 |
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Poly's Investments and acquisitions
Poly has made no investments or acquisitions yet.
News related to Poly
Filter this listMedia has covered Poly for a total of 8 events in the last 1 year, 4 of them have been about company updates and 1 about partnerships.
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PolyAI Selects Kong to Scale API Infrastructure and Accelerate AI InnovationAiThority•Apr 30, 2026•Kong, PolyAI, Poly
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PolyAI launches Agent Development Kit to bring AI-native development to enterprise CXPR Newswire•Apr 22, 2026•Poly
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PolyAI Raises $86M in Series D FundingFinSMEs•Dec 15, 2025•Khosla Ventures, Hedosophia, Georgian, Poly and 10 others
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PolyAI ranked #1 fastest-growing AI company in the 2025 Deloitte UK Technology Fast 50PR Newswire•Nov 13, 2025•Poly
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Israeli AI startup Wonderful raises another $100 million, valued at $700 millionReuters•Nov 11, 2025•The Wonderful Company, Vine Ventures, Insight Partners, Index Ventures and 14 others
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PolyAI Reveals Star-Studded Lineup for VOX 2025, Showcasing AI in Customer ExperiencePR Newswire•Oct 14, 2025•Poly
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Hello Sugar partners with PolyAI to automate customer serviceRetailCustomerExperience•Sep 11, 2025•Poly, Hello Sugar
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PolyAI Names The CX 100 for 2025: Customer Experience Visionaries HonoredPR Newswire•May 08, 2025•Poly
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Amsterdam’s LangWatch raises €1M to help businesses improve and streamline AI-powered applicationsSilicon Canals•Feb 25, 2025•LangWatch, Passion Capital, GoCardless, Poly and 2 others
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