Poly - About the company
Poly is a series D company based in London (United Kingdom), founded in 2017 by Tsung-Hsien Wen, Nikola Mrksic and Pei-hao Su. It operates as a Developer of conversational voice artificial intelligence agents for customer service. Poly has raised $206M in funding from investors like Khosla Ventures, Hedosophia and Point72 Ventures, with a current valuation of $*****. The company has 1737 active competitors, including 165 funded and 66 that have exited. Its top competitors include companies like Observe.AI, Gradient Labs and SquadStack.
Company Details
Developer of conversational voice artificial intelligence agents for customer service. These software tools automate interactions by processing spoken language to handle inquiries, manage appointments, and resolve service requests. The technology integrates with existing enterprise systems to facilitate automated communication across voice, chat, and messaging channels. Engineering teams utilize provided development kits to build, deploy, and manage these automated agents within their own technical environments. The system tracks interaction metrics and provides analytical insights to monitor performance and manage automated workflows.
- Website
- poly.ai/en
- Email ID
- *****@poly.ai
- Registered Address
- 3 Waterhouse Square, 138 - 142 Holborn, London, England, EC1N 2SW
Key Metrics
Founded Year
2017
Location
London, United Kingdom
Stage
Series D
Total Funding
$206M in 8 rounds
Latest Funding Round
Post Money Valuation
$***** as on Dec 13, 2025
Investors
Ranked
2nd among 1737 active competitors
Annual Revenue
£10M - £50M as on Jan 31, 2025
Employee Count
375 as on Jul 31, 2026
Legal entities associated with Poly
Poly is associated with 2 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
Polyai Limited CIN: 11048129 , United Kingdom, Active | Nov 05, 2017 | £10M - £50M (As on Jan 31, 2025) | 159 (As on Jan 31, 2025) | |
PolyAI Technologies Inc CIN: 3387024 , United States, Active | Aug 04, 2020 | - | - | - |
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Poly's funding and investors
Poly has raised a total funding of $206M over 8 rounds. Its first funding round was on Nov 22, 2017. Poly has 18 institutional investors.
Here is the list of recent funding rounds of Poly:
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Date of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Jun 12, 2026 | 2194564 | Seed | 3613026 | 5163698 | 1198877 | 5271321 |
Oct 31, 2025 | 7251333 | Series D | 6311024 | 3166002 | 4682650 | |
Apr 22, 2024 | 8944815 | Series C | 9814458 | 8083504 |
View details of Poly's funding rounds and investors
Poly's founders and board of directors
Founder? Claim ProfileThe founders of Poly are Tsung-Hsien Wen, Nikola Mrksic and Pei-hao Su. Nikola Mrksic is the CEO of Poly.
Here are the details of Poly's key team members:
- Tsung-Hsien Wen: Co-Founder & CTO of Poly and founder of 2 other companies, PolyAI and PolyAI. They serve on the board of 1 company.Contact Info: 2 email addresses
- Nikola Mrksic: Co-Founder & CEO of Poly and founder of 2 other companies, PolyAI and PolyAI. They serve on the board of 1 company.Contact Info: 3 email addresses
- Pei-hao Su: Co-founder of Poly.
Poly's Board of Directors
Poly's board has 6 active members. Tsung-Hsien Wen and Nikola Mrksic are part of team and Ian William Osborne, Emily Walsh, Bruce Armstrong and Sri Chandrasekar are independent board members.Here is the list of Poly's board of directors:
Name | Type | Representing | Status | Duration |
|---|---|---|---|---|
Team | - | Current | 8y 6m | |
Team | - | Current | 8y 8m | |
Independent board member | - | Current | 2y 3m | |
sqdpdcq | Independent board member | - | Current | 5y 3m |
hjensmt | Independent board member | - | Current | 3y 7m |
wyapxvq | Independent board member | - | Current | 5y 6m |
View details of Poly's Founder profiles and Board Members
Poly's employee count trend
Poly has 375 employees as of Jul 26. Here is Poly's employee count trend over the years:
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Poly's Competitors and alternates
Top competitors of Poly include Observe.AI, Gradient Labs and SquadStack. Here is the list of Top 10 competitors of Poly, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st | Observe.AI 2017, Redwood City (United States), Series C | Provider of AI-powered conversation intelligence and automation for contact centers | $214M | 71/100 | |
2nd | Poly 2017, London (United Kingdom), Series D | Developer of conversational voice artificial intelligence agents for customer service | $206M | 70/100 | |
3rd | Gradient Labs 2023, London (United Kingdom), Series A | AI agents to automate manual and repetitive tasks | $30M | 67/100 | |
4th | SquadStack 2014, Noida (India), Series B | Provider of AI-powered voice agents and customer support automation platform | $24.9M | 67/100 | |
5th | Uniphore 2008, Palo Alto (United States), Series F | Provider of a business artificial intelligence platform with agentic and model layers | $961M | 67/100 | |
6th | Yellow.ai 2016, San Mateo (United States), Series C | Provider of an AI platform for automating customer and employee service | $102M | 65/100 | |
7th | Smallest.ai 2023, San Francisco (United States), Series A | Developer of speech-to-text, text-to-speech, and voice agent artificial intelligence models | $21.4M | 64/100 | |
8th | Vida Lab 2011, Seattle (United States), Public | AI phone agents for business, scaling communication and customer experience | $10M | 61/100 | |
9th | Pypestream 2015, New York City (United States), Series B | Provider of AI-powered platform automating business processes and customer interactions | $44.5M | 61/100 | |
10th | Rezolve AI 2017, Dublin (United States), Series A | Developer of agentic artificial intelligence for enterprise support service automation | $13.5M | 61/100 |
Looking for more details on Poly's competitors? Click here to see the top ones
Poly's Investments and acquisitions
Poly has made no investments or acquisitions yet.
Reports related to Poly
Here is the latest report on Poly's geography:
News related to Poly
Media has covered Poly for a total of 10 events in the last 1 year, 6 of them have been about company updates and 1 about partnerships.
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PolyAI Unveils Dialog-RSN-1: A New Voice AI Model for More Human-Like ConversationsSiliconAngle•Jul 30, 2026•Poly
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PolyAI Selects Kong to Scale API Infrastructure and Accelerate AI InnovationAiThority•Apr 30, 2026•Kong, PolyAI, Poly
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PolyAI launches Agent Development Kit to bring AI-native development to enterprise CXPR Newswire•Apr 22, 2026•Poly
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PolyAI Raises $86M in Series D FundingFinSMEs•Dec 15, 2025•Khosla Ventures, Hedosophia, Georgian, Poly and 10 others
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PolyAI ranked #1 fastest-growing AI company in the 2025 Deloitte UK Technology Fast 50PR Newswire•Nov 13, 2025•Poly
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Israeli AI startup Wonderful raises another $100 million, valued at $700 millionReuters•Nov 11, 2025•The Wonderful Company, Vine Ventures, Insight Partners, Index Ventures and 14 others
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PolyAI Reveals Star-Studded Lineup for VOX 2025, Showcasing AI in Customer ExperiencePR Newswire•Oct 14, 2025•Poly
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Hello Sugar partners with PolyAI to automate customer serviceRetailCustomerExperience•Sep 11, 2025•Poly, Hello Sugar
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PolyAI Names The CX 100 for 2025: Customer Experience Visionaries HonoredPR Newswire•May 08, 2025•Poly
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