Poly - About the company
Poly is a series D company based in London (United Kingdom), founded in 2017 by Tsung-Hsien Wen, Nikola Mrksic and Eddy Su. It operates as a Developer of AI-powered virtual assistants for customer service interactions. Poly has raised $206M in funding from investors like Khosla Ventures, Hedosophia and Point72 Ventures, with a current valuation of $*****. The company has 3464 active competitors, including 438 funded and 263 that have exited. Its top competitors include companies like Zendesk, Freshworks and RingCentral.
Company Details
Developer of AI-powered virtual assistants for customer service interactions. The company provides virtual assistants that aim to deliver engaging and lifelike experiences. These assistants are designed to handle customer service inquiries across various channels. The company's technology focuses on creating conversational AI solutions for businesses.
- Website
- poly.ai
- Social
- Email ID
- *****@poly.ai
- Registered Address
- 3 Waterhouse Square, 138 - 142 Holborn, London, England, EC1N 2SW
Key Metrics
Founded Year
2017
Location
London, United Kingdom
Stage
Series D
Total Funding
$206M in 7 rounds
Latest Funding Round
Post Money Valuation
$***** as on Dec 13, 2025
Investors
Ranked
28th among 3464 active competitors
Annual Revenue
£11.9M as on Jan 31, 2025
Employee Count
364 as on Mar 31, 2026
Legal entities associated with Poly
Poly is associated with 3 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
Polyai Limited CIN: 11048129 , United Kingdom, Active | Nov 05, 2017 | $15.2M (As on Jan 31, 2025) | 159 (As on Jan 31, 2025) | |
Polyai Limited CIN: T17UF8993J , Singapore, Active | Dec 18, 2017 | - | - | |
PolyAI Technologies Inc CIN: 3387024 , United States, Active | Aug 04, 2020 | - | - | - |
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Poly's funding and investors
Poly has raised a total funding of $206M over 7 rounds. Its first funding round was on Nov 22, 2017. Its latest funding round was a Series D round on Oct 31, 2025 for $*****. 9 investors participated in its latest round. Poly has 17 institutional investors.
Here is the list of recent funding rounds of Poly:
Filter this list
Filter this listDate of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Oct 31, 2025 | 9179251 | Series D | 3217647 | 9892766 | 3355957 | 7663977 |
Apr 22, 2024 | 9018033 | Series C | 3950133 | 5930010 | 3267947 | |
Jun 08, 2022 | 5200445 | Series B | 9747884 | 3405692 |
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Poly's founders and board of directors
Founder? Claim ProfileThe founders of Poly are Tsung-Hsien Wen, Nikola Mrksic and Eddy Su. Nikola Mrksic is the CEO of Poly.
Here are the details of Poly's key team members:
- Tsung-Hsien Wen: Co-Founder & CTO of Poly and founder of 2 other companies, PolyAI and PolyAI. They serve on the board of 1 company.Contact Info: 2 email addresses
- Nikola Mrksic: Co-Founder & CEO of Poly and founder of 2 other companies, PolyAI and PolyAI. They serve on the board of 1 company.Contact Info: 3 email addresses
- Eddy Su: Co-Founder of Poly and founder of 2 other companies, PolyAI and PolyAI. Contact Info: 1 email address
View details of Poly's Founder profiles and Board Members
Poly's employee count trend
Poly has 364 employees as of Mar 26. Here is Poly's employee count trend over the years:
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Poly's Competitors and alternates
Top competitors of Poly include Zendesk, Freshworks and RingCentral. Here is the list of Top 10 competitors of Poly, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st |  Zendesk 2007, San Francisco (United States), Acquired | Cloud based customer service and engagement platform for businesses | $89.1M | 85/100 | |
2nd |  Freshworks 2010, Chennai (India), Public | Provider of IT service management and customer support solutions | $400M | 84/100 | |
3rd | RingCentral 1999, Belmont (United States), Acquired | Cloud based platform offering unified communication solutions | $44M | 82/100 | |
4th |  Twilio 2008, San Francisco (United States), Public | Cloud based omnichannel communication and customer engagement platform | $240M | 81/100 | |
5th | Provider of customer communications management platform | $12M | 81/100 | ||
6th |  Dialpad 2011, San Ramon (United States), Series F | Provider of AI-powered contact center and unified communications platform solutions | $476M | 80/100 | |
7th |  Intercom 2011, San Francisco (United States), Series D | Provider of an AI agent and helpdesk for customer service | $242M | 80/100 | |
8th |  Genesys 1990, Menlo Park (United States), Acquired | Provider of cloud-based platform for customer experience and workforce engagement | $2.98B | 79/100 | |
9th | Provider of cloud-based communication platform offering AI-powered customer engagement solutions | $97.7M | 78/100 | ||
10th |  Aircall 2014, New York (United States), Series D | Provider of cloud-based platform for business communication and customer engagement | $226M | 77/100 | |
28th |  Poly 2017, London (United Kingdom), Series D | Developer of AI-powered virtual assistants for customer service interactions | $206M | 68/100 |
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Poly's Investments and acquisitions
Poly has made no investments or acquisitions yet.
Reports related to Poly
Here is the latest report on Poly's sector:
News related to Poly
Filter this listMedia has covered Poly for a total of 6 events in the last 1 year, 2 of them have been about company updates and 1 about partnerships.
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PolyAI Raises $86M in Series D FundingFinSMEs•Dec 15, 2025•Khosla Ventures, Hedosophia, Georgian, Poly and 10 others
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PolyAI ranked #1 fastest-growing AI company in the 2025 Deloitte UK Technology Fast 50PR Newswire•Nov 13, 2025•Poly
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Israeli AI startup Wonderful raises another $100 million, valued at $700 millionReuters•Nov 11, 2025•The Wonderful Company, Vine Ventures, Insight Partners, Index Ventures and 14 others
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PolyAI Reveals Star-Studded Lineup for VOX 2025, Showcasing AI in Customer ExperiencePR Newswire•Oct 14, 2025•Poly
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Hello Sugar partners with PolyAI to automate customer serviceRetailCustomerExperience•Sep 11, 2025•Poly, Hello Sugar
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PolyAI Names The CX 100 for 2025: Customer Experience Visionaries HonoredPR Newswire•May 08, 2025•Poly
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Amsterdam’s LangWatch raises €1M to help businesses improve and streamline AI-powered applicationsSilicon Canals•Feb 25, 2025•LangWatch, Passion Capital, GoCardless, Poly and 2 others
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