When was Observe.AI founded?

Observe.AI was founded in 2017.

Where is Observe.AI located?

Observe.AI is headquartered in Redwood City, United States.

Who is the current CEO of Observe.AI?

Swapnil Jain of Observe.AI. They have also founded 1 company and are an angel investors in 1 startup.

Which legal entities is Observe.AI associated with?

Observe.AI is associated with OBSERVE.AI NETWORKS PRIVATE LIMITED and 1 other.

How many employees does Observe.AI have?

As of Oct 31, 2026, the latest employee count at Observe.AI is 358.

Is Observe.AI a funded company?

Observe.AI is a funded company, having raised a total of $214M across 7 funding rounds to date. The company's 1st funding round was a $***** Seed round.

How much is Observe.AI worth?

The latest valuation of Observe.AI is $***** as of Mar 01, 2024.

When was the latest funding round of Observe.AI?

Observe.AI's latest funding was a $***** Series C round on Apr 12, 2022, with participation from 5 investors.

Where does Observe.AI rank among its competitors?

Observe.AI ranks 2nd amongst 3897 active competitors, of which 359 are funded. It stands 6th in terms of total funding among its competitors. The most recent competitor to raise funding was Respond.io, which secured $62.5M in Jun, 2026.

Who are the top competitors of Observe.AI?

Observe.AI's top competitors include Dialpad, Forethought AI and Decagon. Among them, Respond.io secured the most recent funding round in June, 2026.

Observe.AI - 2026 Company Profile, Team, Funding & Competitors

Company Details

Provider of AI-powered conversation intelligence and automation for contact centers. It offers a platform that uses AI to analyze customer interactions, providing insights for improved agent performance, operational efficiency, and customer experience. Key features include real-time agent assistance, automated quality assurance, and AI-powered agents for handling high-volume calls. The platform integrates with existing contact center technologies and provides comprehensive reporting and analytics. This allows businesses to optimize their contact center operations and improve customer satisfaction.

Website: observe.ai
Social
Email ID: *****@observe.ai

Key Metrics

Founded Year

2017

Location

Redwood City, United States

Stage

Series C

Total Funding

$214M in 7 rounds

Latest Funding Round

Series C, Apr 12, 2022, $*****

Post Money Valuation

$***** as on Mar 01, 2024

Investors

Y Combinator & 24 more

Ranked

2^nd among 3897 active competitors

Employee Count

358 as on Oct 31, 2026

Investment & Acquisitions

Dubdub & 1 more

Similar Companies

Dialpad & 3674 more

View Observe.AI's full profile

Observe.AI is associated with 2 legal entities given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Reports
Z21 Labs, Inc. CIN: 6484487 , United States, Active	Jul 18, 2017	-	73 (As on Dec 31, 2021)	-
OBSERVE.AI NETWORKS PRIVATE LIMITED CIN: U72900KA2017PTC105760 , India, Active	Aug 22, 2017	₹100 - ₹500 Cr (As on Mar 31, 2025)	214 (As on Dec 01, 2025)

Observe.AI has raised a total funding of $214M over 7 rounds. Its latest funding round was a Series C round on Apr 12, 2022 for $*****. 5 investors participated in its latest round. Observe.AI has 25 institutional investors.

Here is the list of recent funding rounds of Observe.AI:

Filter this list

Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
Apr 12, 2022	5995649	Series C	2991769	3391814	1185830	5144327
Sep 15, 2020	6493011	Series B	2351982	9797695	7222189	Next47 & 1 more
Dec 10, 2019	9151853	Series A	3181109	2978063	Scale Venture Partners	Nexus Venture Partners & 3 more

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View details of Observe.AI's funding rounds and investors

The founders of Observe.AI are Swapnil Jain, Sharath Keshava Narayana, Jithendra Vepa and Akash Singh. Swapnil Jain is the CEO of Observe.AI.

Here are the details of Observe.AI's key team members:

Swapnil Jain: Co-Founder & CEO of Observe.AI and founder of 1 other company. They are also an angel investor in 1 startup and serve on the board of 1 company.
Contact Info: 1 email address and 1 phone number
Sharath Keshava Narayana: Former Co-Founder of Observe.AI and founder of 2 other companies, Sanas and Carya. They are also an angel investor in 3 startups.
Contact Info: 2 email addresses
Jithendra Vepa: Co-Founder & CTO of Observe.AI. They serve on the board of 1 company.
Contact Info: 1 email address and 1 phone number
Akash Singh: Former Co-Founder of Observe.AI and founder of 2 other companies, BirbalStore and SellerMate.AI.
Contact Info: 1 email address

Observe.AI's Board of Directors

Observe.AI's board has 2 active members. Swapnil Jain and Jithendra Vepa are part of team.

Here is the list of Observe.AI's board of directors:

Name	Type	Representing	Status	Duration
Swapnil Jain	Team	-	Current	9y 1m
Jithendra Vepa	Team	-	Current	4y 4m

View details of Observe.AI's Founder profiles and Board Members

Observe.AI's employee count trend

Observe.AI has 358 employees as of Oct 26. Here is Observe.AI's employee count trend over the years:

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Top competitors of Observe.AI include Dialpad, Forethought AI and Decagon. Here is the list of Top 10 competitors of Observe.AI, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	Dialpad 2011, San Ramon (United States), Series F	Provider of AI-powered contact center and unified communications platform solutions	$476M	ICONIQ Growth, Amasia & 44 others	78/100
2nd	Observe.AI 2017, Redwood City (United States), Series C	Provider of AI-powered conversation intelligence and automation for contact centers	$214M	Steadview, Nexus Venture Partners & 23 others	68/100
3rd	Forethought AI 2017, San Francisco (United States), Acquired	Provider of an AI platform for customer support and service teams	$117M	New Enterprise Associates, Blue Cloud Ventures ... & 36 others	72/100
4th	Decagon 2023, San Francisco (United States), Series D	AI-powered customer experience platform	$476M	Accel, Coatue & 27 others	71/100
5th	Sierra 2023, San Francisco (United States), Series E	A conversational AI platform that helps businesses to build customer experiences	$1.58B	Greenoaks, Benchmark & 7 others	71/100
6th	Respond.io 2016, Kuala Lumpur (Malaysia), Series B	Developer of software for managing customer conversations across messaging channels	$71.3M	Camber, Beyond Ventures & 9 others	70/100
7th	Poly 2017, London (United Kingdom), Series D	Developer of conversational voice artificial intelligence agents for customer service	$206M	Hedosophia, Khosla Ventures & 17 others	69/100
8th	ASAPP 2014, New York City (United States), Series C	Provider of an AI-native platform for contact center customer experience	$400M	Fidelity Investments, Dragoneer Investment Group ... & 17 others	69/100
9th	EliseAI 2017, New York City (United States), Series E	Offering conversational AI platforms	$392M	Sapphire Ventures, Point72 Ventures & 18 others	69/100
10th	Lorikeet 2023, San Francisco (United States), Series A	AI-powered customer support platform	$49M	QED Investors, Blackbird Ventures & 9 others	68/100