When was Observe.AI founded?

Observe.AI was founded in 2017.

Where is Observe.AI located?

Observe.AI is headquartered in Redwood City, United States.

Who is the current CEO of Observe.AI?

Swapnil Jain of Observe.AI. They have also founded 1 company and are an angel investors in 1 startup.

Which legal entities is Observe.AI associated with?

Observe.AI is associated with OBSERVE.AI NETWORKS PRIVATE LIMITED and 1 other.

How many employees does Observe.AI have?

As of Jun 30, 2026, the latest employee count at Observe.AI is 348.

Is Observe.AI a funded company?

Observe.AI is a funded company, having raised a total of $214M across 7 funding rounds to date. The company's 1st funding round was a $***** Seed round.

When was the latest funding round of Observe.AI?

Observe.AI's latest funding was a $***** Series C round on Apr 12, 2022, with participation from 5 investors.

Where does Observe.AI rank among its competitors?

Observe.AI ranks 3rd amongst 3129 active competitors, of which 351 are funded. It stands 5th in terms of total funding among its competitors. The most recent competitor to raise funding was Respond.io, which secured $62.5M in Jun, 2026.

Who are the top competitors of Observe.AI?

Observe.AI's top competitors include Dialpad, Decagon and Forethought AI. Among them, Respond.io secured the most recent funding round in June, 2026.

Observe.AI - 2026 Company Profile, Team, Funding & Competitors

Company Details

Provider of AI-powered conversation intelligence and automation for contact centers. It offers a platform that uses AI to analyze customer interactions, providing insights for improved agent performance, operational efficiency, and customer experience. Key features include real-time agent assistance, automated quality assurance, and AI-powered agents for handling high-volume calls. The platform integrates with existing contact center technologies and provides comprehensive reporting and analytics. This allows businesses to optimize their contact center operations and improve customer satisfaction.

Website: observe.ai
Social
Email ID: *****@observe.ai

Key Metrics

Founded Year

2017

Location

Redwood City, United States

Stage

Series C

Total Funding

$214M in 7 rounds

Latest Funding Round

Series C, Apr 12, 2022, $*****

Investors

Y Combinator & 23 more

Ranked

3^rd among 3129 active competitors

Employee Count

348 as on Jun 30, 2026

Investment & Acquisitions

ScopeAI

Similar Companies

Dialpad & 3096 more

View Observe.AI's full profile

Observe.AI is associated with 2 legal entities given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
OBSERVE.AI NETWORKS PRIVATE LIMITED CIN: U72900KA2017PTC105760 , India, Active	Aug 22, 2017	₹100 - ₹500 Cr (As on Mar 31, 2025)	214 (As on Dec 01, 2025)
Z21 Labs, Inc. CIN: 6484487 , United States, Active	Jul 18, 2017	-	73 (As on Dec 31, 2021)	-

Observe.AI has raised a total funding of $214M over 7 rounds. Its latest funding round was a Series C round on Apr 12, 2022 for $*****. 5 investors participated in its latest round. Observe.AI has 24 institutional investors.

Here is the list of recent funding rounds of Observe.AI:

Filter this list

Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
Apr 12, 2022	5656152	Series C	9295341	1318624	2839115	8982132
Sep 15, 2020	4903609	Series B	5303598	2355489	3030353	Next47 & 1 more
Dec 10, 2019	9622369	Series A	2971989	9225885	Scale Venture Partners	Nexus Venture Partners & 3 more

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View details of Observe.AI's funding rounds and investors

The founders of Observe.AI are Swapnil Jain, Sharath Keshava Narayana, Akash Singh, Jithendra Vepa and Akash Singh. Swapnil Jain is the CEO of Observe.AI.

Here are the details of Observe.AI's key team members:

Swapnil Jain: Co-Founder & CEO of Observe.AI and founder of 1 other company. They are also an angel investor in 1 startup and serve on the board of 1 company.
Contact Info: 1 email address and 1 phone number
Sharath Keshava Narayana: Former Co-Founder of Observe.AI and founder of 2 other companies, Sanas and Carya. They are also an angel investor in 3 startups.
Contact Info: 2 email addresses
Akash Singh: Co-Founder and CTO at Observe.AI of Observe.AI and founder of 2 other companies, BirbalStore and SellerMate.AI. They are also an angel investor in 1 startup.
Jithendra Vepa: Co-Founder & CTO of Observe.AI. They serve on the board of 1 company.
Contact Info: 1 email address and 1 phone number
Akash Singh: Former Co-Founder of Observe.AI and founder of 2 other companies, BirbalStore and SellerMate.AI.
Contact Info: 1 email address

Observe.AI's Board of Directors

Observe.AI's board has 2 active members. Swapnil Jain and Jithendra Vepa are part of team.

Here is the list of Observe.AI's board of directors:

Name	Type	Representing	Status	Duration
Swapnil Jain	Team	-	Current	8y 11m
Jithendra Vepa	Team	-	Current	4y 3m

View details of Observe.AI's Founder profiles and Board Members

Observe.AI's employee count trend

Observe.AI has 348 employees as of Jun 26. Here is Observe.AI's employee count trend over the years:

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Top competitors of Observe.AI include Dialpad, Decagon and Forethought AI. Here is the list of Top 10 competitors of Observe.AI, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	Dialpad 2011, San Ramon (United States), Series F	Provider of AI-powered contact center and unified communications platform solutions	$476M	Google Ventures, ICONIQ Growth & 43 others	79/100
2nd	Decagon 2023, San Francisco (United States), Series D	AI-powered customer experience platform	$481M	Accel, Andreessen Horowitz & 27 others	72/100
3rd	Observe.AI 2017, Redwood City (United States), Series C	Provider of AI-powered conversation intelligence and automation for contact centers	$214M	Steadview, Nexus Venture Partners & 22 others	71/100
4th	Forethought AI 2017, San Francisco (United States), Acquired	Provider of an AI platform for customer support and service teams	$117M	New Enterprise Associates, Blue Cloud Ventures ... & 35 others	71/100
5th	Respond.io 2016, Kuala Lumpur (Malaysia), Series B	Developer of software for managing customer conversations across messaging channels	$71.3M	KTB Network, Beyond Ventures & 9 others	69/100
6th	Poly 2017, London (United Kingdom), Series D	Developer of conversational voice artificial intelligence agents for customer service	$206M	Hedosophia, Khosla Ventures & 16 others	69/100
7th	EliseAI 2017, New York City (United States), Series E	Offering conversational AI platforms	$392M	Sapphire Ventures, Andreessen Horowitz & 18 others	69/100
8th	ASAPP 2014, New York City (United States), Series C	Provider of an AI-native platform for contact center customer experience	$400M	Dragoneer Investment Group, Emergence Capital ... & 17 others	69/100
9th	Lorikeet 2023, San Francisco (United States), Series A	AI-powered customer support platform	$49M	QED Investors, Blackbird Ventures & 9 others	69/100
10th	Gradient Labs 2023, London (United Kingdom), Series A	AI agents to automate manual and repetitive tasks	$30M	LocalGlobe, Octopus Ventures & 16 others	67/100