Intradiem - About the company
Intradiem is a series B company based in Alpharetta (United States), founded in 1995 by Matt Mcconnell. It operates as an Automation solutions for contact centers, retails and back offices. Intradiem has raised $32M in funding. The company has 102 active competitors, including 4 funded and 24 that have exited. Its top competitors include companies like Calabrio, 8Flow and AmplifAI.
Company Details
Automation solutions for contact centers, retails and back offices. It provides the call center software that increases agent utilization by delivering shrinkage activities during idle time. Intradiem creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions.
- Website
- intradiem.com
- Social
- Email ID
- *****@intradiem.com
- Registered Address
- Alpharetta, Georgia
Key Metrics
Founded Year
1995
Location
Alpharetta, United States
Stage
Series B
Total Funding
$32M in 8 rounds
Latest Funding Round
Investors
Ranked
2nd among 102 active competitors
Employee Count
228 as on May 31, 2026
Legal entities associated with Intradiem
Intradiem is associated with 3 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
Intradiem, Inc. CIN: 0018y00000AxMoJAAV , United States, Active | Jan 25, 2024 | - | - | - |
INTRADIEM, INC. CIN: 6548070 , United States, Active | Jul 28, 2022 | - | - | - |
INTRADIEM, INC CIN: 582190364 , United States, Active | Dec 31, 1999 | - | 177 (As on Dec 31, 2024) | - |
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Intradiem's funding and investors
Intradiem has raised a total funding of $32M over 8 rounds. Its first funding round was on 1999. Its latest funding round was a Conventional Debt round on Nov 30, 2021 for $*****. 1 investor participated in its latest round. Intradiem has 9 institutional investors.
Here is the list of recent funding rounds of Intradiem:
Filter this list
Filter this listDate of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Nov 30, 2021 | 7432787 | Conventional Debt | 2112139 | 8143365 | 6839641 | 1868329 |
Nov 10, 2015 | 9968915 | Series B | 5314140 | 1712662 | 3030560 | |
May 07, 2015 | 2300460 | Series B | 7041876 | 5994901 | 4950342 |
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Intradiem's founders and board of directors
Founder? Claim ProfileThe founders of Intradiem is Matt Mcconnell.
Here are the details of Intradiem's key team members:
- Matt Mcconnell: Founder of Intradiem.
View details of Intradiem's Founder profiles and Board Members
Intradiem's employee count trend
Intradiem has 228 employees as of May 26. Here is Intradiem's employee count trend over the years:
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Intradiem's Competitors and alternates
Top competitors of Intradiem include Calabrio, 8Flow and AmplifAI. Here is the list of Top 10 competitors of Intradiem, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st |  Calabrio 2007, Minneapolis (United States), Acquired | Workforce optimization software for contact centers | $9.29M | 63/100 | |
2nd | Intradiem 1995, Alpharetta (United States), Series B | Automation solutions for contact centers, retails and back offices | $32M | 62/100 | |
3rd |  8Flow 2022, Palo Alto (United States), Series A | AI based workflow automation solutions for customer support | $16.6M | 58/100 | |
4th | AmplifAI 2014, Plano (United States), Series B | Provider of AI-powered contact center performance and CX management platform | $50.1M | 58/100 | |
5th |  Hammer 1992, Boston (United States), Unfunded | Provider of contact center testing and assurance solutions and services | - | - | 50/100 |
6th | Online platform for employee engagement | $16.1M | 50/100 | ||
7th |  CommunityWFM 2005, Richardson (United States), Acquired | Developer of workforce management software for contact center optimization | - | - | 49/100 |
8th | Telligent 2004, Dallas (United States), Acquired | Provider of customer experience automation and workforce engagement software solutions | $41.3M | 45/100 | |
9th | Cicero 1988, Cary (United States), Acquired | Back office and contact center analytics | - | - | 45/100 |
10th | Customer queires management software | - | 44/100 |
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Intradiem's Investments and acquisitions
Intradiem has made no investments or acquisitions yet.
Reports related to Intradiem
Here is the latest report on Intradiem's geography:
News related to Intradiem
Filter this listMedia has covered Intradiem for 1 event in last 1 year, It was about company updates.
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Intradiem Delivers Record 2025 Results, Enters 2026 with Strong MomentumMarTech Series•Feb 19, 2026•Intradiem
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Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Centre PerformanceDirectors Club•Nov 13, 2024•Five9, Intradiem
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Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Center PerformanceBusiness Wire•Nov 12, 2024•Intradiem, Five9
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Intradiem Names John Norton As New Chief Revenue OfficerBusiness Wire•Aug 13, 2024•Intradiem, Calabrio
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Intradiem Joins Forces with Genesys, Revolutionizing Customer Service at Xperience 2024Business Wire•May 08, 2024•Genesys, Intradiem
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Intradiem Awarded U.S. Patent for Burnout and Attrition IndicatorBusiness Wire•May 07, 2024•Intradiem
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