When was Mattersight founded?

Mattersight was founded in 2006 and raised its 1st funding round 5 years after it was founded.

Where is Mattersight located?

Mattersight is headquartered in Chicago, United States. It is registered at Chicago, Illinois.

How many employees does Mattersight have?

As of Dec 31, 2022, Mattersight has 157 employees, reflecting a 4% year-over-year growth in headcount.

Is Mattersight a funded company?

Mattersight is a funded company, having raised an undisclosed amount across 5 funding rounds to date. The company's 1st funding round was a $***** Post IPO round, raised on Dec 20, 2011.

How much is Mattersight worth?

The last known valuation of Mattersight was $***** as of Apr 26, 2018.

When was the latest funding round of Mattersight?

Mattersight's latest funding was a $***** Post IPO round on Mar 09, 2017, with participation from 0 investor. Its primary sector is Customer Service Software. In United States, the Customer Service Software sector has seen $382M in funding in 2026 to date.

Where does Mattersight rank among its competitors?

Mattersight ranks 45th amongst 345 active competitors, of which 72 are funded. It stands 11th in terms of total funding among its competitors. The most recent competitor to raise funding was GreyLabs, which secured $9.6M in Oct, 2025.

Who are the top competitors of Mattersight?

Mattersight's top competitors include NICE, Invoca and Zelros. Among them, GreyLabs secured the most recent funding round in October, 2025.

Mattersight - 2026 Company Profile, Team, Funding & Competitors

Q: Is Mattersight an acquired company?

Mattersight got acquired by NICE on Apr 26, 2018.

Company Details

Mattersight provides enterprise analytics solutions focused on customer and employee interactions and behaviors. It uses behavior analytics to capture and analyze customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. It's analytics is based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS delivery model combines analytics in the cloud with deep customer partnerships. For Call Centers, it offers services like analytics driven call routing, predicting customer action, improving call quality and call recording for training and evaluation purpose. It's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government.

Website: www.mattersight.com/
Social
Email ID: *****@nice.com
Registered Address: Chicago, Illinois

Key Metrics

Founded Year

2006

Location

Chicago, United States

Stage

Acquired

Latest Funding Round

Post IPO, Mar 09, 2017, $*****

Last Known Valuation

$***** as on Apr 26, 2018

Investors

TCV & 5 more

Ranked

45^th among 345 active competitors

Employee Count

157 as on Dec 31, 2022

Similar Companies

Invoca & 341 more

Exit Details

Acquired by NICE (Apr 26, 2018)

View Mattersight's full profile

Mattersight is associated with 2 legal entities given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
MATTERSIGHT CORP CIN: 1094348 , United States, Active	May 10, 1999	$46.5M (As on Dec 31, 2017)	-	-
Mattersight Corporation CIN: 364304577 , United States, Active	Dec 26, 999	-	157 (As on Dec 31, 2022)	-

Mattersight got acquired by NICE on Apr 26, 2018 at an acquisition amount of $*****.

Click here to take a look at Mattersight's acquisition in detail

Mattersight has raised funding over 5 rounds. Its first funding round was on Dec 20, 2011. Mattersight has 6 institutional investors.

Here is the list of recent funding rounds of Mattersight:

Filter this list

Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
Mar 09, 2017	9578990	Post IPO	6383579	5846106	1507826	4477414
Aug 01, 2016	4336516	Venture Debt	3643376	7601351	6828125	Hercules Capital
Jul 30, 2014	4519158	Post IPO	6037976	9409707	5977049	5116335

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View details of Mattersight's funding rounds and investors

The founders of Mattersight is Kelly Conway.

Here are the details of Mattersight's key team members:

Kelly Conway: Founder & CEO of Mattersight. They serve on the board of 1 company.

View details of Mattersight's Founder profiles and Board Members

Mattersight's employee count trend

Mattersight has 157 employees as of Dec 22. The total employee count is 3.0% more than what it was in Dec 21. Here is Mattersight's employee count trend over the years:

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Top competitors of Mattersight include NICE, Invoca and Zelros. Here is the list of Top 10 competitors of Mattersight, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	NICE 1986, Hoboken (United States), Public	Cloud based platform offering customer experience management software	-	SAIC Capital, Morgan Stanley & 8 others	71/100
2nd	Invoca 2008, Santa Barbara (United States), Series F	Developer of conversation analytics software for marketing, sales, and contact centers	$202M	SLW, Accel & 21 others	71/100
3rd	Zelros 2015, Paris (France), Acquired	AI-based sales and marketing solutions for the insurance industry	$16.5M	Benhamou Global Ventures, 42 Capital & 10 others	63/100
4th	Clearspeed 2016, San Diego (United States), Series D	Provider of AI and voice-based risk assessment platform	$110M	Align Private Capital, Mobeus Equity Partners ... & 7 others	63/100
5th	Gridspace 2012, California (United States), Series A	Cloud based platform offering speech analytics solutions	$7.6M	Mouro Capital, Wells Fargo & 10 others	61/100
6th	CallMiner 2002, Waltham (United States), Series D	Developer of conversation intelligence and automation software for customer experience	$152M	Inflexion Partners, Sigma Partners & 10 others	61/100
7th	Aveni 2018, Edinburgh (United Kingdom), Series A	Provider of NLP based platform for performing customer conversation analytics	$19.7M	Tricapital, Puma Private Equity & 10 others	60/100
8th	Neurons 2013, Copenhagen (Denmark), Seed	AI based predictive analytics solution	$6.64M	Vaekstfonden, Fairpoint Capital & 4 others	59/100
9th	Chorus.ai 2015, San Francisco (United States), Acquired	Conversational intelligence platform for sales	$100M	Georgian, Redpoint Ventures & 3 others	59/100
10th	GreyLabs 2023, Mumbai (India), Series A	AI-powered speech analytics solutions for enterprises	$11.2M	Z47, Elevation Capital & 9 others	59/100
45th	Mattersight 2006, Chicago (United States), Acquired	SaaS based Enterprise Analytics Solutions	-	TCV, Investor Growth Capital & 4 others	44/100