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Servion - About the company

Servion is an acquired company based in Chennai (India), founded in 2004 by Sarosh Jehangir Ghandy, Adarsh Kumar Mehra, Baskar Subramanian, Balakrishnan K and Ramamoorti Chandramouli. It operates as a Platforms led customer experience solutions provider. Servion has raised $87.2M in funding from investors like Everstone Capital, Sansar Capital and Apna Ashiana Buildcon, with last known valuation of $*****. The company has 5408 active competitors, including 158 funded and 259 that have exited. Its top competitors include companies like Deloitte, Openlane and Tantalus.

Company Details

Servion is a platforms led solutions provider for customer experience management solutions across multiple channels. The company provides proprietary platforms ServDesign, ServIntuit, ServInsights, ServCloud and ServCare to build their customer experience management hub. ServDesign is a business consulting framework for customer journey design and improvement; ServInsights is a mutli-channel contact center analytics platform which integrates data from multiple sources and enterprise sources to enable informed decision making; ServIntuit is an omni-channel customer experience platform; ServCare, a managed service offering for customer engagement centers; ServCloud, a cloud-based platform to transform contact centers into an omni-channel customer engagement hub.The company also provides platforms and solutions for customer journey analytics, contact center analytics and workforce optimization. Servion also has developed AI enabled virtual customer service agents for deployment in customer service hubs. The company uses its proprietary platforms to offer Customer Experience Management Hubs, Contact Center design and consulting solutions as well as unified communications and collaboration solutions in partnership with Avaya and Cisco. As of May 2017, the company claims to manage over 10 billion customer interactions across 60 countries on 6 continents and has reported revenues of $75M. Everstone Group has invested close to $74M in the company and Evertech Pte Ltd, a technology investment platform of Everstone Capital and investment firm Solmark Inc holds a majority stake in the company.
Social
XFacebook
Registered Address
Princeton, New Jersey
Key Metrics
Founded Year
2004
Location
Chennai, India
Stage
Acquired
Total Funding
$87.2M in 5 rounds
Latest Funding Round
Last Known Valuation
$***** as on May 18, 2018
Ranked
Annual Revenue
₹100 - ₹500 Cr as on Mar 31, 2025
Employee Count
1,062 as on May 31, 2025
Similar Companies
Exit Details
Acquired by EMK Capital (Nov 03, 2023)

Servion's acquisition details

Servion got acquired by EMK Capital on Nov 03, 2023.
Click here to take a look at Servion's acquisition in detail
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Servion's funding and investors

Servion has raised a total funding of $87.2M over 5 rounds. Its first funding round was on Sep 14, 2006. Its latest funding round was a Angel round on May 18, 2018 for $*****. 1 investor participated in its latest round. Servion has 9 institutional investors and 10 angel investors.

Here is the list of recent funding rounds of Servion:lockFilter this list
Date of Funding
Funding Amount
Round Name
Post-Money Valuation
Revenue Multiple
Lead Investors
Other Investors
May 18, 2018
4167432
Angel
3296125
7212350
8520802
3758530
Oct 20, 2017
3944596
Angel
2613681
1262709
1109652
6808690
May 25, 2017
4864639
Series B
1819042
5190641
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Servion's founders and board of directors

Founder? Claim Profile
Here are the details of Servion's key team members:

Servion's Board of Directors

Servion's board has 10 active members. Avnish Mehra, Balakrishnan K, Puneet Pushkarna, Sanjay Damji Shah, Suresh Choithram Vaswani, Laurent Felix Philonenko and Rangarajan Madanagopalan are part of team and Arun Seth, Hamid Akhavan and Vishwanath Banesh Prabhu are independent board members.
Here is the list of Servion's board of directors:
Name
Type
Representing
Status
Duration
Team
-
Current
14y 0m
lzgjcmo
Team
-
Past
5y 3m
howsdru
Team
-
Past
8y 2m
uitefew
Team
-
Past
9y 7m
krhqcfh
Team
-
Past
1y 4m
nzwueym
Team
-
Past
3y 8m
zxae{cd
Team
-
Current
1y 3m
{zuxaje
Team
-
Current
7y 8m
qx{kqrs
Team
-
Past
8y 7m
r{xgkve
Team
-
Past
4y 6m
peegfhb
Team
-
Past
2y 1m
ydqpwkb
Team
-
Past
7y 7m
Investor
Everstone Capital
Current
7y 6m
Independent board member
-
Current
19y 10m
ewvjcxp
Independent board member
-
Past
3y 9m
wij{utk
Independent board member
-
Past
7y 3m
{scymps
Independent board member
-
Past
4y 5m
mxcllx{
Independent board member
-
Past
3y 3m
zbaqnbq
Independent board member
-
Past
9y 3m
mlybfdt
Independent board member
-
Past
9y 4m
dmonnpq
Independent board member
-
Past
5y 3m

Servion's employee count trend

Servion has 1,062 employees as of May 25. The total employee count is 7.0% lower than what it was in May 24. Here is Servion's employee count trend over the years:
Employee count trend for Servion
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Servion's Competitors and alternates

Top competitors of Servion include Deloitte, Openlane and Tantalus. Here is the list of Top 10 competitors of Servion, ranked by Tracxn score:
Rank
Company Details
Short Description
Total Funding
Investors
Tracxn Score
1st
Logo for Deloitte
Deloitte
1845, London (United Kingdom), Unfunded
Provider of audit, consulting, financial advisory, risk management, and tax services
$21.4M
74/100
2nd
Logo for Openlane
Openlane
1999, Redwood City (United States), Acquired
Online used cars auction platform
$75M
65/100
3rd
Logo for Tantalus
Tantalus
1989, Raleigh (United States), Public
Communication technology provider for smart grids
$58.7M
65/100
4th
Logo for Focus Group
Focus Group
2004, Shoreham by Sea (United Kingdom), Late Stage
Provider of business technology solutions
$26.5M
60/100
5th
Logo for Transcom
Transcom
1995, Stockholm (Sweden), Acquired
Provider of customer experience, digital transformation, and AI services
-
59/100
6th
Logo for Foundever
Foundever
1985, Miami (United States), Series D
Omnichannel customer experience management solutions for contact centers
$225M
59/100
7th
Logo for MarketStar
MarketStar
1988, Ogden (United States), Acquired
Provider of outsourced sales and marketing services
-
-
55/100
8th
Logo for Taalas
Taalas
2023, Toronto (Canada), Acquired
Provider of AI model development services
$219M
55/100
9th
Logo for ITA Group
ITA Group
1963, West Des Moines (United States), Unfunded
Diversified conglomerates operates across multiple industries
-
-
55/100
10th
Logo for Evolutio
Evolutio
1989, Madrid (Spain), Acquired
Hybrid cloud services
-
54/100
47th
Logo for Servion
Servion
2004, Chennai (India), Acquired
Platforms led customer experience solutions provider
$87.2M
47/100
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Servion's Latest cap tables and shareholding

Founders own 7.38%, Funds own 8.58%, Parent Entities (largest shareholder) own 80.68% and Enterprises own 0.00%. The net worth of Servion's founders is INR 46.8Cr as of May 18, 2018.
Shareholders Name
Post Round Holding %
Net worth
Cumulative Investment
Realised Returns
Unrealised Returns
Return Multiple
Founder
7.38%
46.8Cr
9762828
6354570
1132233
7544791
9479
2419
7537
4005
8114
6727
Fund
8.58%
54.4Cr
4567288
8704623
5466954
1847117
4022042
1752921
3754275
5723673
3641800
5921966
0
0
0
0
0
0
0
0
0
0
0
0
Parent Entity
80.68%
512Cr
1503495
8516133
1917881
8721863
Enterprise
-
0
0
0
0
0
Angel
0.55%
3.51Cr
0
0
0
0
0
0
0
0
0
0
Other People
0.84%
5.3Cr
0
0
0
0
ESOP Pool
1.97%
12.5Cr
8
6
7
7
Total
100.00%
634Cr
5125126
2739658
1489053
7582984
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Notes: The column Net Worth represents the net worth of investments made by that entity, as per the latest cap table.
Disclaimer
View more details of Servion's Shareholding

Servion's Investments and acquisitions

Servion has made no investments or acquisitions yet.

Reports related to Servion

Here is the latest report on Servion's geography:

News related to Servion

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•
Servion Joins NICE inContact DEVone Partner ProgramMarTech Series•Oct 16, 2020•Servion, NiCE
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FAQs about Servion

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