Servion - About the company
Servion is an acquired company based in Chennai (India), founded in 2004 by Sarosh Jehangir Ghandy, Adarsh Kumar Mehra, Baskar Subramanian, Balakrishnan K and Ramamoorti Chandramouli. It operates as a Platforms led customer experience solutions provider. Servion has raised $87.2M in funding from investors like Everstone Capital, Sansar Capital and Apna Ashiana Buildcon, with last known valuation of $*****. The company has 5408 active competitors, including 158 funded and 259 that have exited. Its top competitors include companies like Deloitte, Openlane and Tantalus.
Company Details
Servion is a platforms led solutions provider for customer experience management solutions across multiple channels. The company provides proprietary platforms ServDesign, ServIntuit, ServInsights, ServCloud and ServCare to build their customer experience management hub. ServDesign is a business consulting framework for customer journey design and improvement; ServInsights is a mutli-channel contact center analytics platform which integrates data from multiple sources and enterprise sources to enable informed decision making; ServIntuit is an omni-channel customer experience platform; ServCare, a managed service offering for customer engagement centers; ServCloud, a cloud-based platform to transform contact centers into an omni-channel customer engagement hub.The company also provides platforms and solutions for customer journey analytics, contact center analytics and workforce optimization. Servion also has developed AI enabled virtual customer service agents for deployment in customer service hubs. The company uses its proprietary platforms to offer Customer Experience Management Hubs, Contact Center design and consulting solutions as well as unified communications and collaboration solutions in partnership with Avaya and Cisco. As of May 2017, the company claims to manage over 10 billion customer interactions across 60 countries on 6 continents and has reported revenues of $75M. Everstone Group has invested close to $74M in the company and Evertech Pte Ltd, a technology investment platform of Everstone Capital and investment firm Solmark Inc holds a majority stake in the company.
- Website
- servion.com
- Registered Address
- Princeton, New Jersey
Key Metrics
Founded Year
2004
Location
Chennai, India
Stage
Acquired
Total Funding
$87.2M in 5 rounds
Latest Funding Round
Last Known Valuation
$***** as on May 18, 2018
Investors
Ranked
47th among 5408 active competitors
Annual Revenue
₹100 - ₹500 Cr as on Mar 31, 2025
Employee Count
1,062 as on May 31, 2025
Exit Details
Acquired by EMK Capital (Nov 03, 2023)
Legal entities associated with Servion
Servion is associated with 3 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Reports |
|---|---|---|---|---|
SERVION GLOBAL SOLUTIONS PRIVATE LIMITED CIN: U72200TN2004PTC112726 , India, Active | Nov 25, 2004 | ₹100 - ₹500 Cr (As on Mar 31, 2025) | 834 (As on May 31, 2025) | |
ACQUEON TECHNOLOGIES PRIVATE LIMITED CIN: U29309TN1991PTC020805 , India, Active | May 14, 1991 | ₹100 - ₹500 Cr (As on Mar 31, 2025) | 289 (As on Mar 01, 2026) | |
SERVION GLOBAL SOLUTIONS, INC. CIN: 760593055 , United States, Active | Dec 26, 999 | - | 34 (As on Dec 31, 2024) | - |
Servion's acquisition details
Servion got acquired by EMK Capital on Nov 03, 2023.
Click here to take a look at Servion's acquisition in detail
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Servion's funding and investors
Servion has raised a total funding of $87.2M over 5 rounds. Its first funding round was on Sep 14, 2006. Its latest funding round was a Angel round on May 18, 2018 for $*****. 1 investor participated in its latest round. Servion has 9 institutional investors and 10 angel investors.
Here is the list of recent funding rounds of Servion:
Filter this list
Date of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
May 18, 2018 | 4167432 | Angel | 3296125 | 7212350 | 8520802 | 3758530 |
Oct 20, 2017 | 3944596 | Angel | 2613681 | 1262709 | 1109652 | 6808690 |
May 25, 2017 | 4864639 | Series B | 1819042 | 5190641 |
View details of Servion's funding rounds and investors
Servion's founders and board of directors
Founder? Claim ProfileThe founders of Servion are Sarosh Jehangir Ghandy, Adarsh Kumar Mehra, Baskar Subramanian, Balakrishnan K and Ramamoorti Chandramouli.
Here are the details of Servion's key team members:
- Sarosh Jehangir Ghandy: Co-Founder of Servion. They are also an angel investor in 1 startup and serve on the board of 1 company.
- Adarsh Kumar Mehra: Co-Founder of Servion. They serve on the board of 1 company.
- Baskar Subramanian: Former Co-Founder of Servion. They serve on the board of 1 company.
- Balakrishnan K: of Servion. They serve on the board of 1 company.
- Ramamoorti Chandramouli: Co-Founder of Servion.
Servion's Board of Directors
Servion's board has 10 active members. Avnish Mehra, Balakrishnan K, Puneet Pushkarna, Sanjay Damji Shah, Suresh Choithram Vaswani, Laurent Felix Philonenko and Rangarajan Madanagopalan are part of team and Arun Seth, Hamid Akhavan and Vishwanath Banesh Prabhu are independent board members.Here is the list of Servion's board of directors:
Name | Type | Representing | Status | Duration |
|---|---|---|---|---|
Team | - | Current | 14y 0m | |
lzgjcmo | Team | - | Past | 5y 3m |
howsdru | Team | - | Past | 8y 2m |
uitefew | Team | - | Past | 9y 7m |
krhqcfh | Team | - | Past | 1y 4m |
nzwueym | Team | - | Past | 3y 8m |
zxae{cd | Team | - | Current | 1y 3m |
{zuxaje | Team | - | Current | 7y 8m |
qx{kqrs | Team | - | Past | 8y 7m |
r{xgkve | Team | - | Past | 4y 6m |
peegfhb | Team | - | Past | 2y 1m |
ydqpwkb | Team | - | Past | 7y 7m |
Investor | Everstone Capital | Current | 7y 6m | |
Independent board member | - | Current | 19y 10m | |
ewvjcxp | Independent board member | - | Past | 3y 9m |
wij{utk | Independent board member | - | Past | 7y 3m |
{scymps | Independent board member | - | Past | 4y 5m |
mxcllx{ | Independent board member | - | Past | 3y 3m |
zbaqnbq | Independent board member | - | Past | 9y 3m |
mlybfdt | Independent board member | - | Past | 9y 4m |
dmonnpq | Independent board member | - | Past | 5y 3m |
View details of Servion's Founder profiles and Board Members
Servion's employee count trend
Servion has 1,062 employees as of May 25. The total employee count is 7.0% lower than what it was in May 24. Here is Servion's employee count trend over the years:
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Servion's Competitors and alternates
Top competitors of Servion include Deloitte, Openlane and Tantalus. Here is the list of Top 10 competitors of Servion, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st | Deloitte 1845, London (United Kingdom), Unfunded | Provider of audit, consulting, financial advisory, risk management, and tax services | $21.4M | 74/100 | |
2nd | Openlane 1999, Redwood City (United States), Acquired | Online used cars auction platform | $75M | 65/100 | |
3rd | Tantalus 1989, Raleigh (United States), Public | Communication technology provider for smart grids | $58.7M | 65/100 | |
4th | Focus Group 2004, Shoreham by Sea (United Kingdom), Late Stage | Provider of business technology solutions | $26.5M | 60/100 | |
5th | Provider of customer experience, digital transformation, and AI services | - | 59/100 | ||
6th | Foundever 1985, Miami (United States), Series D | Omnichannel customer experience management solutions for contact centers | $225M | 59/100 | |
7th | MarketStar 1988, Ogden (United States), Acquired | Provider of outsourced sales and marketing services | - | - | 55/100 |
8th | Provider of AI model development services | $219M | 55/100 | ||
9th | ITA Group 1963, West Des Moines (United States), Unfunded | Diversified conglomerates operates across multiple industries | - | - | 55/100 |
10th | Hybrid cloud services | - | 54/100 | ||
47th | Platforms led customer experience solutions provider | $87.2M | 47/100 |
Looking for more details on Servion's competitors? Click here to see the top ones
Servion's Investments and acquisitions
Servion has made no investments or acquisitions yet.
Reports related to Servion
Here is the latest report on Servion's geography:
News related to Servion
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Servion Announces Enhanced Initiative to Expand Delivery of Verint’s AI-Powered BotsMarTech Series•Jan 16, 2025•Servion
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BDA advises Servion Global Solutions on sale to EMK CapitalBDA Partners•Nov 03, 2023•Servion, EMK Capital
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Everstone Capital is looking to sell Servion Global stakeMint•Jul 26, 2022•Everstone Capital, Servion, CVC
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Servion wins the prestigious Cisco Webex Customer Experience AwardMarTech Series•Nov 10, 2021•Servion
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Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centres & Deliver Effortless Customer ExperiencesDirectors Club•Nov 18, 2020•Jacada, Servion
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Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centers & Deliver Effortless Customer ExperiencesGlobeNewswire•Nov 18, 2020•Jacada, Servion
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