Decagon - About the company
Decagon is a series D company based in San Francisco (United States), founded in 2023 by Ashwin Sreenivas and Jesse Zhang. It operates as an AI-powered customer experience platform. Decagon has raised $481M in funding from investors like Accel, Andreessen Horowitz and Index Ventures, with a current valuation of $4.5B. The company has 2891 active competitors, including 358 funded and 125 that have exited. Its top competitors include companies like HubSpot, Dialpad and Forethought AI.
Sectors and market segments that Decagon operate in
Decagon serves in the High Tech, Native AI market segments.The primary business model of Decagon are:Company Details
AI-powered customer experience platform. It enables businesses to build, manage, and optimize intelligent virtual agents across voice, chat, and email channels to deliver personalized, scalable customer support and concierge-style interactions. It enables organizations to create AI-driven concierge experiences that can handle customer interactions across multiple communication channels, including voice, chat, and email, while maintaining consistent and personalized experiences.
- Website
- decagon.ai
- Social
- Email ID
- *****@decagon.ai
- Phone Number
- +1 **********
- Registered Address
- 2261 Market Street STE 5378 San Francisco, CA 94114 USA
Key Metrics
Founded Year
2023
Location
San Francisco, United States
Stage
Series D
Total Funding
$481M in 6 rounds
Latest Funding Round
Post Money Valuation
$4.5B as on Jan 28, 2026
Ranked
4th among 2891 active competitors
Employee Count
434 as on May 31, 2026
Legal entities associated with Decagon
Decagon is associated with 1 legal entity given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
DECAGON AI, INC. CIN: 2588612 , United States, Active | Dec 26, 2000 | - | - | - |
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Decagon's funding and investors
Decagon has raised a total funding of $481M over 6 rounds. Its first funding round was on Jun 18, 2024. Its latest funding round was a Series D round on Jan 28, 2026 for $250M. 14 investors participated in its latest round. Decagon has 18 institutional investors and 9 angel investors.
Here is the list of recent funding rounds of Decagon:
Filter this list
Filter this listDate of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Jan 28, 2026 | $250M | Series D | $4.5B | - | ||
Nov 10, 2025 | Undisclosed | Series C | - | - | - | |
Jun 23, 2025 | $131M | Series C | $1.5B | - |
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Decagon's founders and board of directors
Founder? Claim ProfileHere are the details of Decagon's key team members:
- Ashwin Sreenivas: Co-Founder & CTO of Decagon. They serve on the board of 1 company.Contact Info: 1 email address
- Jesse Zhang: Co-Founder & CEO of Decagon. Contact Info: 1 email address
Decagon's Board of Directors
Decagon's board has 3 active members. Aaref Hilaly, Jesse Zhang and Ashwin Sreenivas are independent board members.Here is the list of Decagon's board of directors:
Name | Type | Representing | Status | Duration |
|---|---|---|---|---|
Independent board member | - | Current | 1y 5m | |
Independent board member | - | Current | 1y 5m | |
Independent board member | - | Current | 1y 5m |
View details of Decagon's Founder profiles and Board Members
Decagon's employee count trend
Decagon has 434 employees as of May 26. Here is Decagon's employee count trend over the years:
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Decagon's Competitors and alternates
Top competitors of Decagon include HubSpot, Dialpad and Forethought AI. Here is the list of Top 10 competitors of Decagon, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st |  HubSpot 2005, Cambridge (United States), Public | Provider of a platform offering marketing, sales, and customer service software | $101M | 88/100 | |
2nd |  Dialpad 2011, San Ramon (United States), Series F | Provider of AI-powered contact center and unified communications platform solutions | $476M | 79/100 | |
3rd | Forethought AI 2017, San Francisco (United States), Acquired | Provider of an AI platform for customer support and service teams | $117M | 72/100 | |
4th |  Decagon 2023, San Francisco (United States), Series D | AI-powered customer experience platform | $481M | 72/100 | |
5th | Observe.AI 2017, Redwood City (United States), Series C | Provider of AI-powered conversation intelligence and automation for contact centers | $214M | 71/100 | |
6th |  Sierra 2023, San Francisco (United States), Series E | A conversational AI platform that helps businesses to build customer experiences | $1.58B | 71/100 | |
7th |  EliseAI 2017, New York City (United States), Series E | Offering conversational AI platforms | $392M | 71/100 | |
8th |  Front 2013, San Francisco (United States), Series D | Provider of a customer service platform with AI-powered support tools | $204M | 71/100 | |
9th | Lucidworks 2007, San Francisco (United States), Series F | Provider of AI-powered search and discovery platform for digital experiences | $218M | 69/100 | |
10th | ASAPP 2014, New York City (United States), Series C | Provider of an AI-native platform for contact center customer experience | $400M | 69/100 |
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Decagon's Investments and acquisitions
Decagon has made no investments or acquisitions yet.
Reports related to Decagon
Here is the latest report on Decagon's geography:
News related to Decagon
Filter this listMedia has covered Decagon for a total of 8 events in the last 1 year, 2 of them have been about company updates.
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Decagon Launches Duet Autopilot: First Self-Improving AI Agent for Customer ExperienceDirectors Club•Jun 09, 2026•Decagon
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Decagon AI secures $250M at $4.5B valuation to expand AI concierge platformSiliconAngle•Jan 29, 2026•Decagon, Block, Avis Budget Group, Affirm and 16 others
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Decagon Raises $131M to Scale AI-powered CX conciergeMartech360•Jun 24, 2025•Decagon, Accel, Andreessen Horowitz
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Customer service AI startup Decagon raises $131 millionReuters•Jun 23, 2025•Decagon, Accel, Andreessen Horowitz, Bain Capital Ventures and 4 others
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Decagon Raises $131M at $1.5B Valuation for AI Customer ExperienceBusiness Wire•Jun 23, 2025•Decagon, Accel, Andreessen Horowitz, Bain Capital Ventures and 4 others
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AI Customer Support Startup Decagon Seeks $100M FundingBenzinga•May 18, 2025•Decagon, Andreessen Horowitz, Accel
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Decagon: AI-Based Customer Support Agent Company Raises $100 Million TotalPulse 2.0•Oct 20, 2024•Decagon, ACME, Bond Capital, Accel and 1 other
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