When was Dialpad founded?

Dialpad was founded in 2011 and became a unicorn in 2020.

Where is Dialpad located?

Dialpad is headquartered in San Ramon, United States. It is registered at San Francisco, California.

Who is the current CEO of Dialpad?

Craig Walker of Dialpad. They have also founded 1 company and are angel investors in 2 startups.

How many employees does Dialpad have?

As of Apr 30, 2026, the latest employee count at Dialpad is 1474.

Is Dialpad a funded company?

Dialpad is a funded company, having raised a total of $476M across 9 funding rounds to date. The company's 1st funding round was a $3M Series A round, raised on May 04, 2011.

How much is Dialpad worth?

The latest valuation of Dialpad is $2.2B as of Dec 16, 2021.

When was the latest funding round of Dialpad?

Dialpad's latest funding was a $50M Series F round on Dec 22, 2022, with participation from 0 investor. Its primary sector is Customer Success Management. In United States, the Customer Success Management sector has seen $316M in funding in 2026 to date.

Is Dialpad a Customer Success Management company?

The primary sectors of Dialpad are Customer Success Management, Enterprise Video, Enterprise Collaboration, Customer Service Software, Chatbots and Artificial Intelligence.

Where does Dialpad rank among its competitors?

Dialpad ranks 9th amongst 5674 active competitors, of which 626 are funded. It stands 2nd in terms of total funding among its competitors. The most recent competitor to raise funding was Intercom, which secured $250M in Mar, 2026.

Who are the top competitors of Dialpad?

Dialpad's top competitors include Zendesk, Agora and Freshworks. Among them, Intercom secured the most recent funding round in March, 2026.

Dialpad - 2026 Company Profile, Team, Funding & Competitors

Sectors and market segments that Dialpad operate in

Dialpad serves in the High Tech, Native AI market segments.The primary business model of Dialpad are:

Company Details

Provider of AI-powered contact center and unified communications platform solutions. The platform offers customer service, outbound sales, and all-in-one communication tools. It provides features such as AI agents, integrations with various applications, and analytics. The platform aims to streamline business communications and improve customer experience.

Website: www.dialpad.com
Social
Email ID: *****@dialpad.com
Phone Number: +1 **********, +1 **********
Registered Address: San Francisco, California

Key Metrics

Founded Year

2011

Location

San Ramon, United States

Stage

Series F

Total Funding

$476M in 9 rounds

Latest Funding Round

Series F, Dec 22, 2022, $50M

Post Money Valuation

$2.2B as on Dec 16, 2021

Investors

Andreessen Horowitz & 43 more

Ranked

9^th among 5674 active competitors

Employee Count

1,474 as on Apr 30, 2026

Investment & Acquisitions

Surfboard & 4 more

Similar Companies

Zendesk & 6170 more

View Dialpad's full profile

Dialpad is associated with 4 legal entities given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
Dialpad, Inc. CIN: 10110316 , United States, Active	Jul 24, 2019	-	-	-
DIALPAD INC. CIN: 274944127 , United States, Active	Dec 31, 2010	-	538 (As on Dec 31, 2024)	-
ClienTel.cz, v.o.s. CIN: 02191431 , Czech Republic, Active	Nov 14, 2013	-	-
DIALPAD SERVICES PRIVATE LIMITED CIN: U72900KA2018FTC118558 , India, Active	Nov 15, 2018	$6.57M (As on Mar 31, 2025)	129 (As on Aug 31, 2025)

Dialpad has raised a total funding of $476M over 9 rounds. Its first funding round was on May 04, 2011. Dialpad has 44 institutional investors.

Here is the list of recent funding rounds of Dialpad:

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Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
Dec 22, 2022	$50M	Series F	-	-	-	-
Dec 16, 2021	$170M	Series F	$2.2B	-	Iconiq Capital	Amasia, Google Ventures, Salesforce, T-Mobile, S32, OMERS
Mar 04, 2021	Undisclosed	Series E	-	-	T-Mobile	-

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View details of Dialpad's funding rounds and investors

The founders of Dialpad are Craig Walker, John Rector and Brian Peterson. Craig Walker is the CEO of Dialpad.

Here are the details of Dialpad's key team members:

Craig Walker: Co-Founder & CEO of Dialpad and founder of 3 other companies, Switch Communications, UberConference and GrandCentral. They are also an angel investor in 2 startups and serve on the board of 1 company.
John Rector: Cofounder, VP Engineering, Board Director of Dialpad. They serve on the board of 1 company.
Brian Peterson: Co-Founder of Dialpad and founder of 1 other company. They serve on the board of 1 company.
Contact Info: 1 email address

Dialpad's Board of Directors

Dialpad's board has 11 active members. Marc Andreessen, John Kim, Craig Walker, Rich Miner, Will Griffith, John Rector, Dan O'Connell, Mark Shulgan, Brian Peterson, Lily Toy and Steve LaCommare are independent board members.

Here is the list of Dialpad's board of directors:

Name	Type	Representing	Status	Duration
Marc Andreessen	Independent board member	-	Current	5y 7m
John Kim	Independent board member	-	Current	5y 7m
Craig Walker	Independent board member	-	Current	5y 7m
Rich Miner	Independent board member	-	Current	5y 7m
Will Griffith	Independent board member	-	Current	5y 7m
John Rector	Independent board member	-	Current	5y 7m
Dan O'Connell	Independent board member	-	Current	5y 7m
Mark Shulgan	Independent board member	-	Current	5y 7m
Brian Peterson	Independent board member	-	Current	5y 7m
Lily Toy	Independent board member	-	Current	5y 7m
Steve LaCommare	Independent board member	-	Current	5y 7m

View details of Dialpad's Founder profiles and Board Members

Dialpad's employee count trend

Dialpad has 1,474 employees as of Apr 26. Here is Dialpad's employee count trend over the years:

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Top competitors of Dialpad include Zendesk, Agora and Freshworks. Here is the list of Top 10 competitors of Dialpad, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	Zendesk 2007, San Francisco (United States), Acquired	Cloud based customer service and engagement platform for businesses	$89.1M	Redpoint Ventures, Veyo Partners & 21 others	86/100
2nd	Agora 2014, Guangzhou (China), Public	Cloud based customer engagement platform	$55M	Coatue, Morningside & 16 others	84/100
3rd	Freshworks 2010, Chennai (India), Public	Provider of IT service management and customer support solutions	$400M	Accel, Tiger Global Management & 8 others	84/100
4th	RingCentral 1999, Belmont (United States), Acquired	Cloud based platform offering unified communication solutions	$44M	IVP, Sequoia Capital & 59 others	82/100
5th	Zoom 2011, San Jose (United States), Public	Cloud-based video conferencing software	$157M	AME Cloud Ventures, Sequoia Capital & 17 others	81/100
6th	Skype 2002, Luxembourg, Acquired	VoIP Software application	$26.8M	Index Ventures, DFJ & 18 others	81/100
7th	Sinch 2008, Stockholm (Sweden), Public	Provider of customer communications management platform	$12M	Index Ventures, Temasek & 8 others	81/100
8th	Intercom 2011, San Francisco (United States), Series D	Provider of an AI agent and helpdesk for customer service	$242M	Index Ventures, Kleiner Perkins & 40 others	80/100
9th	Dialpad 2011, San Ramon (United States), Series F	Provider of AI-powered contact center and unified communications platform solutions	$476M	TriplePoint Capital, Section Partners & 42 others	80/100
10th	Genesys 1990, Menlo Park (United States), Acquired	Provider of cloud-based platform for customer experience and workforce engagement	$2.98B	Hellman & Friedman, Salesforce Ventures & 17 others	80/100

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Dialpad has not made any investments yet. Dialpad has made 5 acquisitions.

Here is the list of latest three $acquisitions:

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Date of Investment/Acquisition	Type	Company Name	Founded Year	Location
Oct 15, 2024	Acquisition	Surfboard	2020	London (United Kingdom)
Oct 19, 2021	Acquisition	Koopid	2016	San Ramon (United States)
Sep 15, 2021	Acquisition	kare's	2014	London (United Kingdom)