Teneo - Company Profile

Teneo, a registered trademark of Artificial Solutions, provides a conversational platform for enterprises to enhance their customer support. The platform features multi-user IDE allowing developers to graphically build dialogs using drag and drop interface. Conversational logic can be componentized for re-use and organized to support hundreds or thousands of intents. It combines deep linguistic understanding with dialog management which facilitates contextually aware multi-step dialogs to fulfill customer requirements, with features such as task switching and task resumption, disambiguation and dynamic responses. Claims to fuse machine learning with proprietary linguistic conditioning syntax enabling the same with precise and predictable understanding and comes built-in with a data feedback loop that allows for rapid retraining of models while minimizing maintenance effort. Clientele includes Vodafone, Shell, Kindred, Widiba, The Co-operative Bank, among others.