About Artificial Intelligence companies in Agentic AI in Customer Service
There are 140 Artificial Intelligence companies in Agentic AI in Customer Service, including 79 funded companies having collectively raised $4.29B in venture capital money and private equity. Out of these, 33 are Series A+ funded, and 5 have achieved unicorn status.
Artificial Intelligence companies in Agentic AI in Customer Service has seen 3 acquisitions and 2 IPOs.
Top Artificial Intelligence companies in Agentic AI in Customer Service
There are more than 140 Artificial Intelligence companies in Agentic AI in Customer Service. Cresta is the top Artificial Intelligence company in Agentic AI in Customer Service, ranked using Tracxn Score (what's this?).
Here are 5 of the top Artificial Intelligence companies in Agentic AI in Customer Service:
Company | Description | Location | Founded | Current Stage | Private Funding Raised |
|---|---|---|---|---|---|
Developer of a platform providing real-time intelligence for contact center operations | San Francisco (United States) | 2017 | Series D | $282M | |
Developer of an AI platform for customer experience automation | San Francisco (United States) | 2023 | Series D | $481M | |
Provider of AI-powered conversation intelligence and automation for contact centers | Redwood City (United States) | 2017 | Series C | $214M | |
Provider of AI-based speech transcription software | San Francisco (United States) | 2015 | Series C | $229M | |
Developer of an AI agent operating system for customer experiences | San Francisco (United States) | 2023 | Series B | $635M |
Artificial Intelligence companies founded year-on-year in Agentic AI in Customer Service
34 Artificial Intelligence startups in Agentic AI in Customer Service were founded in 2023 - this is the most number of startups founded in any year in the last 10 years.
- Total Number of Companies
Year | No. of companies |
|---|---|
2026 | - |
2025 | 5 |
2024 | 28 |
2023 | 34 |
2022 | 10 |
2021 | 8 |
2020 | 8 |
2019 | - |
2018 | 11 |
2017 | 9 |
Stage-wise distribution of Artificial Intelligence companies in Agentic AI in Customer Service
Out of the total 140 Artificial Intelligence companies in Agentic AI in Customer Service, 79 have secured funding. Among them, 33 have reached Series A or higher, and 20 to Series B or beyond.
Founded - 140
Funded - 79
Series A+ - 33
Series B+ - 20
Series C+ - 16
Company Stage | No. of companies |
|---|---|
Founded | 140 |
Funded | 79 |
Series A+ | 33 |
Series B+ | 20 |
Series C+ | 16 |
Let us walk you through our Sectors and other offerings
Designed with precision for VCs, PE, IBs, Incubators, M&A, Innovation more
Designed with precision for VCs, PE, IBs, Incubators, M&A, Innovation more
Funding Trends in Artificial Intelligence companies in Agentic AI in Customer Service
Total funding year-on-year in Artificial Intelligence companies in Agentic AI in Customer Service
Artificial Intelligence companies in Agentic AI in Customer Service saw a total funding of more than $4.29B in the last 10 years. The most amount of funding was in 2025 at more than $1.06B. There has been a total funding of $650M in 2026 till date.
- Total Funding
Year | Total Funding |
|---|---|
2026 | $650M |
2025 | $1.06B |
2024 | $993M |
2023 | $125M |
2022 | $421M |
2021 | $666M |
2020 | $254M |
2019 | $57.6M |
2018 | $41.1M |
2017 | $18M |
Recent Funding Rounds in Artificial Intelligence companies in Agentic AI in Customer Service
In the year 2026, till March 2026, Artificial Intelligence companies in Agentic AI in Customer Service have raised $650M in equity funding across 7 rounds.
In the same period last year (i.e. till March 2025), Artificial Intelligence companies in Agentic AI in Customer Service had raised $28.2M across 6 rounds.
So, 2026 has seen a 2209.51% rise in funding in Artificial Intelligence companies in Agentic AI in Customer Service as compared to 2025.
Here are some recent, important funding rounds in Artificial Intelligence companies in Agentic AI in Customer Service:
Company | Round Raised | Amount Raised | Funding Date | Investors |
|---|---|---|---|---|
Series B | 7503 | Mar 27, 2026 | ||
Series A | 6997 | Mar 07, 2026 | ||
Series D | 7507 | Jan 28, 2026 | ||
Series D | 8820 | Jan 27, 2026 | ||
Series D | 5374 | Jan 15, 2026 |
Top Investors in Artificial Intelligence companies in Agentic AI in Customer Service
Y Combinator is the top investor in Artificial Intelligence companies in Agentic AI in Customer Service based on number of companies invested.
Here are some top investors in Artificial Intelligence companies in Agentic AI in Customer Service:
Investor | Location | Top Portfolio Companies |
|---|---|---|
Mountain View (United States) | ||
Palo Alto (United States) | ||
New York City (United States) | ||
Menlo Park (United States) | ||
Santa Clara (United States) |
M&A activity in Artificial Intelligence companies in Agentic AI in Customer Service
In the year 2025, till July 2025, 1 acquisition happened in Artificial Intelligence companies in Agentic AI in Customer Service. Last year, in 2024, a total of 1 acquisition happened in Artificial Intelligence companies in Agentic AI in Customer Service.
Here are some recent, important acquisitions in Artificial Intelligence companies in Agentic AI in Customer Service:
Company | Acquisition Type | Acquisition Date | Acquirers |
|---|---|---|---|
Business Acquisition | Jul 28, 2025 | ||
Business Acquisition | Jul 15, 2024 | ||
Business Acquisition | Sep 21, 2023 |
Acquisition trends in Artificial Intelligence companies in Agentic AI in Customer Service
Here are the acquisition trends in Artificial Intelligence companies in Agentic AI in Customer Service:
- Total Number of Acquisitions
Year | No. of companies |
|---|---|
2026 | - |
2025 | 1 |
2024 | 1 |
2023 | 1 |
2022 | - |
2021 | - |
2020 | - |
2019 | - |
2018 | - |
2017 | - |
IPOs in Artificial Intelligence companies in Agentic AI in Customer Service
In the year 2024, till March 2024, 1 IPO happened in Artificial Intelligence companies in Agentic AI in Customer Service.
Here are some recent, important IPOs in Artificial Intelligence companies in Agentic AI in Customer Service:
Company | IPO Date | Exchange Symbol |
|---|---|---|
Mar 14, 2024 | National Association of Securities Dealers Automated Quotations (NASDAQ) | |
Mar 02, 2018 | Frankfurt Stock Exchange (FRA) | |
Feb 23, 2018 | Euronext Exchange (Euronext) |
Colleges which produce the most Artificial Intelligence companies in Agentic AI in Customer Service
Companies founded by alumni from top colleges in Artificial Intelligence companies in Agentic AI in Customer Service
Most number of Artificial Intelligence startups in Agentic AI in Customer Service have been founded by alumni from Stanford University, IIT Bombay and BITS Pilani.
College | No. of companies |
|---|---|
Stanford University | 11 |
IIT Bombay | 6 |
BITS Pilani | 5 |
IIT Delhi | 4 |
Massachusetts Institute of Technology | 4 |
University of California (Berkeley) | 4 |
Cornell University | 3 |
IIT Kanpur | 3 |
IIT Kharagpur | 3 |
University of Cambridge | 3 |
Total funding in Artificial Intelligence companies founded by alumni from top colleges in Agentic AI in Customer Service
In the last 10 years, graduates from Stanford University have raised the most funding for Artificial Intelligence companies in Agentic AI in Customer Service, compared to alumni from other top colleges. Harvard University alumni are second, and Massachusetts Institute of Technology alumni are third.
College | Total Funding |
|---|---|
Stanford University | $1.67B |
Harvard University | $552M |
Massachusetts Institute of Technology | $359M |
University of California (Berkeley) | $283M |
Tsinghua University | $283M |
IIT Delhi | $262M |
BITS Pilani | $262M |
Queen's University | $230M |
University of Toronto | $230M |
Indian Institute of Science | $215M |
Top News in Artificial Intelligence companies in Agentic AI in Customer Service
•
NiCE Cognigy Launches Simulator, an AI Performance Lab for CX AI AgentsDestinationcrm•Jan 15, 2026•Cognigy
•
•
NiCE Cognigy Launches AI Ops Center for AI Workforce ReliabilityAiThority•Oct 16, 2025•Cognigy, NICE
•
Cognigy is a Leader in the 2025 Gartner® Magic Quadrant™ for Enterprise Conversational AI PlatformsDirectors Club•Aug 20, 2025•Cognigy
•
•
•
•
TeKnowledge and Kore.ai Partner to Bridge the Enterprise AI Execution GapTahawulTech.com•Jun 13, 2025•Teknowledge, Kore
•
TeKnowledge partners with Kore.ai to bridge enterprise AI execution gapTahawulTech.com•Jun 11, 2025•Kore, Teknowledge
•
TeKnowledge and Kore.ai Partner to Close the Enterprise AI Execution GapAiThority•Jun 11, 2025•Kore, Teknowledge
