Fin - About the company
Fin is an acquired company based in San Francisco (United States), founded in 2021 by Des Traynor, Eoghan McCabe, Ciaran Lee and David Barrett. It operates as a Provider of an AI-based customer support, sales, and commerce agents. The company has 2506 active competitors, including 129 funded and 52 that have exited. Its top competitors include companies like Decagon, Sierra and Respond.io.
Company Details
Provider of an AI-based customer support, sales, and commerce agents. It is a customer service AI platform that utilizes large language models to provide high-quality answers and resolve complex queries, automating tasks such as handling tickets, cases, emails, and live chats across multiple languages. The platform is designed to work seamlessly with human teams, offering a single solution for customer support. It offers automated issue resolution and multi-language support through a suite of tools and integrations.
Key Metrics
Founded Year
2021
Location
San Francisco, United States
Stage
Acquired
Investors
Ranked
89th among 2506 active competitors
Similar Companies
Exit Details
Acquired by Salesforce (Jun 15, 2026)
Fin's acquisition details
Fin got acquired by Salesforce on Jun 15, 2026 at an acquisition amount of $*****.
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Fin's funding and investors
Fin is a funded company. Fin has 1 institutional investor.
View details of Fin's funding rounds and investors
Fin's founders and board of directors
Founder? Claim ProfileHere are the details of Fin's key team members:
- Des Traynor: Co-Founder of Fin. They are also an angel investor in 39 startups.
- Eoghan McCabe: Former CEO and co-founder of Fin and founder of 2 other companies, Intercom and Intercom. They are also an angel investor in 11 startups.Contact Info: 2 email addresses
- Ciaran Lee: Co-Founder of Fin. They are also an angel investor in 1 startup.
- David Barrett: Co-Founder of Fin.
View details of Fin's Founder profiles and Board Members
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Fin's Competitors and alternates
Top competitors of Fin include Decagon, Sierra and Respond.io. Here is the list of Top 10 competitors of Fin, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st |  Decagon 2023, San Francisco (United States), Series D | AI-powered customer experience platform | $476M | 71/100 | |
2nd | Sierra 2023, San Francisco (United States), Series E | A conversational AI platform that helps businesses to build customer experiences | $1.58B | 71/100 | |
3rd |  Respond.io 2016, Kuala Lumpur (Malaysia), Series B | Developer of software for managing customer conversations across messaging channels | $71.3M | 70/100 | |
4th |  EliseAI 2017, New York City (United States), Series F | Offering conversational AI platforms | $742M | 69/100 | |
5th | Lorikeet 2023, San Francisco (United States), Series A | AI-powered customer support platform | $49M | 68/100 | |
6th | Flip CX 2015, New York City (United States), Series A | AI based voice assistant solutions for enterprises | $31M | 67/100 | |
7th | Provider of AI-powered platform for customer experience and support automation | $21.3M | 67/100 | ||
8th | Avaamo 2014, Los Altos (United States), Series A | Provider of conversational AI platform for enterprises | $23.5M | 66/100 | |
9th | Typewise 2019, Schlieren (Switzerland), Seed | Developer of an AI platform for customer service automation and assistance | $4.61M | 66/100 | |
10th |  Retell 2023, San Carlos (United States), Seed | Developer of an AI voice agent platform for call automation | $5.1M | 64/100 | |
89th |  Fin 2021, San Francisco (United States), Acquired | Provider of an AI-based customer support, sales, and commerce agents | - | 39/100 |
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Fin's Investments and acquisitions
Fin has made no investments or acquisitions yet.
Reports related to Fin
Here is the latest report on Fin's sector:
News related to Fin
Media has covered Fin for a total of 21 events in the last 1 year, 6 of them have been about company updates and 1 about partnerships.
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Fin Launches Fin 4 with Major Upgrades to Customer Agent and OperatorDestinationcrm•Oct 07, 2026•Fin
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Fin Raises $20M in Seed Funding Led by Expa to Build Stablecoin Payments InfrastructureCryptocurrency•Sep 15, 2026•Fin, Expa, Fin, Coinbase
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Fin Emerges from Stealth with $17M Seed Round for Stablecoin InfrastructureCryptocurrency•Sep 15, 2026•Fin
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Salesforce and Anthropic Expand Partnership to Integrate AI ChatbotCNBC•Aug 27, 2026•Salesforce, Anthropic, IndiaFirst Life, Fin
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Salesforce Acquires AI Customer Service Platform Fin (Intercom) for $3.6 BillionIBL News•Jul 03, 2026•Salesforce, Fin, Intercom, Informatica
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Salesforce to acquire AI customer service platform Fin for $3.6 billionMint•Jun 15, 2026•Fin, Salesforce, Fin, Intercom
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Salesforce Acquires Berlin-Based Startup Contentful to Enhance Platform and AI Capabilitiesmanager magazin•Jun 01, 2026•Contentful, Salesforce, Gmbhgmbh, m3ter and 1 other
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