Intercom - About the company
Intercom is a series D company based in San Francisco (United States), founded in 2011 by Eoghan McCabe and David Barrett. It operates as a Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions. Intercom has raised $242M in funding from investors like Bessemer Venture Partners, Index Ventures and 500 Global, with a current valuation of $1.28B. The company has 2421 active competitors, including 229 funded and 220 that have exited. Its top competitors include companies like Zendesk, Freshworks and RingCentral.
Company Details
Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions. It is a customer service platform that uses AI-powered technology to help businesses deliver personalized and automated support experiences. The platform offers various tools and features, including a helpdesk, AI Agent, and REST API, to streamline customer interactions and improve customer satisfaction.
- Website
- www.intercom.com/
- Social
- Email ID
- *****@intercom.com
- Registered Address
- 55 2nd Street, 4th Fl., San Francisco, CA 94105, USA
Key Metrics
Founded Year
2011
Location
San Francisco, United States
Stage
Series D
Total Funding
$242M in 9 rounds
Latest Funding Round
Post Money Valuation
$1.28B as on Mar 27, 2018
Investors
Ranked
5th among 2421 active competitors
Employee Count
1,102 as on Jun 30, 2026
Investment & Acquisitions
Legal entities associated with Intercom
Intercom is associated with 5 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
INTERCOM SOFTWARE AUSTRALIA PTY LTD CIN: 623567439 , Australia, Active | Dec 21, 2017 | - | - | |
INTERCOM CIN: 40003655576 , Latvia, Active | Dec 03, 2003 | €0 - €1M (As on Dec 31, 2024) | 166 (As on Jan 31, 2025) | - |
INTERCOM SOFTWARE UK LIMITED CIN: 10917030 , United Kingdom, Active | Aug 14, 2017 | - | - | |
INTERCOM INC. CIN: 453543192 , United States, Active | Dec 31, 1999 | - | 287 (As on Dec 31, 2024) | - |
INTERCOM TRADING LTD CIN: 40103900986 , Latvia, Deadpooled | May 21, 2015 | €10M - €50M (As on Dec 31, 2015) | 1 (As on Dec 31, 2015) | - |
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Intercom's funding and investors
Intercom has raised a total funding of $242M over 9 rounds. Its latest funding round was a Conventional Debt round on Mar 09, 2026 for $250M. 1 investor participated in its latest round. Intercom has 40 institutional investors and 3 angel investors.
Here is the list of recent funding rounds of Intercom:
Filter this list
Filter this listDate of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Mar 09, 2026 | $250M | Conventional Debt | - | - | - | |
Mar 05, 2018 | $125M | Series D | $1.28B | 118364.2x | ||
Apr 07, 2016 | $50M | Series D | - | - |
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Intercom's founders and board of directors
Founder? Claim ProfileHere are the details of Intercom's key team members:
- Eoghan McCabe: Co-Founder, CEO & Chairman of Intercom and founder of 1 other company. They are also an angel investor in 11 startups.Contact Info: 2 email addresses
- David Barrett: Co-Founder of Intercom and founder of 1 other company. Contact Info: 1 email address
View details of Intercom's Founder profiles and Board Members
Intercom's employee count trend
Intercom has 1,102 employees as of Jun 26. Here is Intercom's employee count trend over the years:
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Intercom's Competitors and alternates
Top competitors of Intercom include Zendesk, Freshworks and RingCentral. Here is the list of Top 10 competitors of Intercom, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st |  Zendesk 2007, San Francisco (United States), Acquired | Cloud based customer service and engagement platform for businesses | $89.1M | 84/100 | |
2nd |  Freshworks 2010, Chennai (India), Public | Provider of IT service management and customer support solutions | $400M | 84/100 | |
3rd | RingCentral 1999, Belmont (United States), Acquired | Cloud based platform offering unified communication solutions | $44M | 82/100 | |
4th | Provider of customer communications management platform | $12M | 80/100 | ||
5th |  Intercom 2011, San Francisco (United States), Series D | Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions | $242M | 80/100 | |
6th |  Genesys 1990, Menlo Park (United States), Acquired | Provider of cloud-based platform for customer experience and workforce engagement | $2.98B | 79/100 | |
7th |  Dialpad 2011, San Ramon (United States), Series F | Provider of AI-powered contact center and unified communications platform solutions | $476M | 79/100 | |
8th |  Twilio 2008, San Francisco (United States), Public | Cloud based omnichannel communication and customer engagement platform | $240M | 79/100 | |
9th |  Aircall 2014, New York (United States), Series D | Provider of cloud-based platform for business communication and customer engagement | $226M | 78/100 | |
10th | Provider of cloud-based communication platform offering AI-powered customer engagement solutions | $97.7M | 77/100 |
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Intercom's Investments and acquisitions
Intercom has a total of 1 investment in Equals. Intercom has not made any acquisitions as of now.Reports related to Intercom
Here is the latest report on Intercom's sector:
News related to Intercom
Filter this listMedia has covered Intercom for a total of 10 events in the last 1 year, 2 of them have been about company updates.
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Salesforce Acquires AI Customer Service Platform Fin (Intercom) for $3.6 BillionIBL News•Jul 03, 2026•Salesforce, Fin, Intercom, Informatica
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Salesforce to acquire AI customer service platform Fin for $3.6 billionLivemint•Jun 15, 2026•Fin, Salesforce, Fin, Intercom
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Intercom secures $250M debt financing, plans 650 global hiresSilicon Republic•Mar 10, 2026•Hercules Capital, Intercom
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German AI startup Parloa raises $350M, triples valuation to $3BTechStartups.com•Jan 15, 2026•KPMG, Parloa Technologies, Accenture, Klarna and 18 others
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GrowthPal Secures $2.6M Funding to Revolutionize M&A with AIGlobeNewswire•Jan 14, 2026•GrowthPal, Ideaspring Capital, HubSpot, Intercom and 3 others
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SPMB Executive Search Makes Key C-Suite Placements at Salsify, NinjaOne, and Go1Hunt Scanlon•May 23, 2025•Intercom, Salsify
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Intercom and FundedNext Partner to Advance AI-Powered Customer SupportGlobeNewswire•May 19, 2025•Intercom, FundedNext
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Intercom and FundedNext Partner for Exclusive AI CollaborationGlobeNewswire•May 19, 2025•Intercom, FundedNext
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