Balto - About the company
Balto is a series B company based in St. Louis (United States), founded in 2017 by Marc Bernstein and Chris Kontes. It operates as a Provider of contact center artificial intelligence software that offers real-time agent guidance, automated quality assurance, and conversation analytics. Balto has raised $52M in funding from investors like Stage Venture Partners, Sierra Ventures and OCA Ventures. The company has 2703 active competitors, including 337 funded and 121 that have exited. Its top competitors include companies like Dialpad, Cresta and Outreach.
Company Details
Provider of contact center artificial intelligence software that offers real-time agent guidance, automated quality assurance, and conversation analytics. The platform integrates with existing phone systems to provide live prompts, automated call summaries, and performance insights. It enables organizations to monitor interactions, ensure compliance, and improve operational efficiency through automated coaching and voice-based AI agents.
- Website
- balto.ai
- Social
- Email ID
- *****@balto.ai
- Registered Address
- St. Louis, Missouri
Key Metrics
Founded Year
2017
Location
St. Louis, United States
Stage
Series B
Total Funding
$52M in 5 rounds
Latest Funding Round
Investors
Ranked
59th among 2703 active competitors
Employee Count
164 as on Mar 31, 2026
Legal entities associated with Balto
Balto is associated with 2 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Reports |
|---|---|---|---|---|
BALTO SOFTWARE, INC. CIN: 6493841 , United States, Active | May 25, 2022 | - | - | - |
BALTO SOFTWARE INC. CIN: 831676471 , United States, Active | Dec 31, 1999 | - | 55 (As on Dec 31, 2024) | - |
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Balto's funding and investors
Balto has raised a total funding of $52M over 5 rounds. Its first funding round was on 2018. Its latest funding round was a Series B round on Aug 19, 2021 for $*****. 10 investors participated in its latest round. Balto has 13 institutional investors.
Here is the list of recent funding rounds of Balto:
Filter this list
Filter this listDate of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Aug 19, 2021 | 2356308 | Series B | 9307583 | 3949878 | 1698229 | 7651504 |
Oct 15, 2020 | 8931259 | Series A | 3251435 | 3051840 | 9906217 | |
Sep 26, 2019 | 8817001 | Seed | 3251951 | 1068961 |
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Balto's founders and board of directors
Founder? Claim ProfileHere are the details of Balto's key team members:
- Marc Bernstein: Co-Founder & CEO of Balto and founder of 1 other company. They serve on the board of 1 company.Contact Info: 2 email addresses
- Chris Kontes: Co-Founder & COO of Balto and founder of 1 other company. Contact Info: 1 email address
Balto's Board of Directors
Balto's board has 6 active members. Marc Bernstein, Alex Rubalcava, Tim Guleri, Christopher Kontes, Davidson Girard and Tamim Abdul Majid are independent board members.Here is the list of Balto's board of directors:
Name | Type | Representing | Status | Duration |
|---|---|---|---|---|
Independent board member | - | Current | 8y 0m | |
rmlrs{j | Independent board member | - | Current | 7y 3m |
l{zdqqh | Independent board member | - | Current | 5y 7m |
rlqfofw | Independent board member | - | Current | 4y 7m |
gnjrqgn | Independent board member | - | Current | 2y 6m |
ifjzpor | Independent board member | - | Current | 8y 2m |
View details of Balto's Founder profiles and Board Members
Balto's employee count trend
Balto has 164 employees as of Mar 26. Here is Balto's employee count trend over the years:
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Balto's Competitors and alternates
Top competitors of Balto include Dialpad, Cresta and Outreach. Here is the list of Top 10 competitors of Balto, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st |  Dialpad 2011, San Ramon (United States), Series F | Provider of AI-powered contact center and unified communications platform solutions | $476M | 79/100 | |
2nd | Cresta 2017, San Francisco (United States), Series D | Developer of a platform providing real-time intelligence for contact center operations | $282M | 74/100 | |
3rd |  Outreach 2014, Seattle (United States), Series G | Provider of an AI revenue workflow platform for sales teams | $489M | 74/100 | |
4th | Forethought AI 2017, San Francisco (United States), Acquired | Provider of an AI platform for customer support and service teams | $117M | 72/100 | |
5th |  Decagon 2023, San Francisco (United States), Series D | AI-powered customer experience platform | $476M | 71/100 | |
6th | Sierra 2023, San Francisco (United States), Series E | A conversational AI platform that helps businesses to build customer experiences | $1.58B | 73/100 | |
7th |  EliseAI 2017, New York City (United States), Series F | Offering conversational AI platforms | $742M | 71/100 | |
8th |  Respond.io 2016, Kuala Lumpur (Malaysia), Series B | Developer of software for managing customer conversations across messaging channels | $71.3M | 70/100 | |
9th |  Capacity 2017, St. Louis (United States), Series E | AI based information and data integration management solution | $340M | 69/100 | |
10th | Lorikeet 2023, San Francisco (United States), Series A | AI-powered customer support platform | $49M | 68/100 | |
59th | Balto 2017, St. Louis (United States), Series B | Provider of contact center artificial intelligence software that offers real-time agent guidance, automated quality assurance, and conversation analytics | $52M | 57/100 |
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Balto's Investments and acquisitions
Balto has made no investments or acquisitions yet.
Reports related to Balto
Here is the latest report on Balto's sector:
News related to Balto
Filter this listMedia has covered Balto for 1 event in last 1 year, It was about company updates.
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Balto Research Team Finds AI Tools Are Now Table Stakes in Contact Centers - As Long As They Can Prove ROIACCESSWIRE•Oct 03, 2023•Balto
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Balto Joins 8x8 Technology Partner Ecosystem to Support Exceptional AI ExperiencesACCESSWIRE•Jul 27, 2023•Balto, 8x8
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Balto Releases Q2 '23 Edition of Real-Time Index, Highlighting 200M+ Call Trends by Industry and Use CaseACCESSWIRE•Jul 06, 2023•Balto
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Balto Partners with Zoom to Unleash Agent Performance in the Contact CenterACCESSWIRE•Jun 20, 2023•Balto, Zoom
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Balto Software Balto Introduces Real-Time Notetaker to Eliminate After-Call Work, Increase Agent EfficiencyWebDisclosure•Feb 23, 2023•Balto
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Balto Announces Partnership with Five9 to Empower Agents with Conversation ExcellenceDirectors Club•Oct 06, 2022•Balto, Five9
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Balto Elevates the Agent Experience in the Contact Centre with New Suite of FeaturesDirectors Club•Sep 21, 2022•Balto
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Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Centre App ManagementDirectors Club•Aug 16, 2022•Balto
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