When was KANA Software founded?

KANA Software was founded in 1996.

Where is KANA Software located?

KANA Software is headquartered in Dallas, United States. It is registered at Wolverine, Michigan.

How many employees does KANA Software have?

As of Jun 30, 2026, the latest employee count at KANA Software is 253.

Where does KANA Software rank among its competitors?

KANA Software ranks 84th amongst 2627 active competitors, of which 163 are funded. It stands 11th in terms of total funding among its competitors. The most recent competitor to raise funding was Genesys, which secured $25M in Aug, 2026.

Who are the top competitors of KANA Software?

KANA Software's top competitors include RingCentral, Freshworks and Sinch. Among them, Genesys secured the most recent funding round in August, 2026.

KANA Software - 2026 Company Profile, Team, Funding & Competitors

Q: Is KANA Software an acquired company?

KANA Software got acquired by Verint on Jan 06, 2014.

KANA Software is an acquired company based in Dallas (United States), founded in 1996 by Wilco Rietberg, Joe Fantuzzi and Colin Chambers. It operates as a CX automation solutions provider, empowering businesses with AI-driven customer engagement. The company has 2627 active competitors, including 163 funded and 173 that have exited. Its top competitors include companies like RingCentral, Freshworks and Sinch.

Company Details

CX automation solutions provider, empowering businesses with AI-driven customer engagement. The company offers an open platform designed to increase CX automation and deliver AI business outcomes. It provides a suite of products and capabilities, including agent copilot, customer self-service, business analytics, workforce engagement, and voice of customer solutions. The platform supports omnichannel customer experiences and knowledge management, catering to industries like banking, insurance, public sector, retail, and telecommunications. The company focuses on driving AI outcomes with generative AI, improving service quality, and enabling a move to an open CCaaS platform. It offers cloud-based solutions, AI-powered bots, and data analytics to enhance customer experience, reduce costs, and improve employee performance. The company's offerings include speech analytics, text analytics, interaction analytics, and knowledge management, all aimed at delivering measurable ROI and fostering customer loyalty.

Website: kana.com
Registered Address: Wolverine, Michigan

Key Metrics

Founded Year

1996

Location

Dallas, United States

Stage

Acquired

Investors

Future Ventures & 7 more

Ranked

84^th among 2627 active competitors

Employee Count

253 as on Jun 30, 2026

Investment & Acquisitions

Pow Pow Mobile & 7 more

Similar Companies

RingCentral & 2348 more

Exit Details

Acquired by Verint (Jan 06, 2014)

View KANA Software's full profile

KANA Software is associated with 1 legal entity given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Reports
KANA INC. CIN: 463681556 , United States, Active	Dec 31, 1999	-	2 (As on Dec 31, 2023)	-

KANA Software got acquired by Verint on Jan 06, 2014 at an acquisition amount of $*****.

Click here to take a look at KANA Software's acquisition in detail

KANA Software is a funded company. KANA Software has 8 institutional investors.

View details of KANA Software's funding rounds and investors

The founders of KANA Software are Wilco Rietberg, Joe Fantuzzi and Colin Chambers.

Here are the details of KANA Software's key team members:

Wilco Rietberg: Former Co-Founder of KANA Software and founder of 1 other company.
Joe Fantuzzi: CEO and Co-founder of KANA Software.
Colin Chambers: Co-founder, Director, Software Developer of KANA Software.

View details of KANA Software's Founder profiles and Board Members

KANA Software's employee count trend

KANA Software has 253 employees as of Jun 26. Here is KANA Software's employee count trend over the years:

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Top competitors of KANA Software include RingCentral, Freshworks and Sinch. Here is the list of Top 10 competitors of KANA Software, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	RingCentral 1999, Belmont (United States), Acquired	Cloud based platform offering unified communication solutions	$44M	IVP, Altimeter Capital & 59 others	86/100
2nd	Freshworks 2010, Chennai (India), Public	Provider of IT service management and customer support solutions	$400M	Accel, Tiger Global Management & 10 others	84/100
3rd	Sinch 2008, Stockholm (Sweden), Public	Provider of customer communications management platform	$12M	SoftBank Group, Temasek & 8 others	81/100
4th	Genesys 1990, Menlo Park (United States), Acquired	Provider of cloud-based platform for customer experience and workforce engagement	$3B	Hellman & Friedman, Salesforce Ventures & 18 others	80/100
5th	Dialpad 2011, San Ramon (United States), Series F	Provider of AI-powered contact center and unified communications platform solutions	$476M	ICONIQ Growth, Amasia & 44 others	79/100
6th	Zendesk 2007, San Francisco (United States), Acquired	Cloud based customer service and engagement platform for businesses	$89.1M	Redpoint Ventures, Goldman Sachs & 20 others	79/100
7th	Aircall 2014, New York (United States), Series D	Provider of cloud-based platform for business communication and customer engagement	$226M	Balderton Capital, EFounders & 34 others	78/100
8th	Intercom 2011, San Francisco (United States), Series D	Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions	$242M	Kleiner Perkins, Index Ventures & 45 others	76/100
9th	Five9 2001, San Ramon (United States), Acquired	Provider of cloud contact center software with AI and automation	$84.1M	Adams Street Partners, HWVP & 8 others	76/100
10th	Vonage 2001, Holmdel (United States), Acquired	Provider of contact center business communication solutions	$645M	New Enterprise Associates, 3i Group & 16 others	75/100
84th	KANA Software 1996, Dallas (United States), Acquired	CX automation solutions provider, empowering businesses with AI-driven customer engagement	-	Future Ventures, DFJ & 6 others	51/100

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KANA Software has made 1 investments in companies including Pow Pow Mobile. KANA Software has also acquired 7 companies including ciboodle and Ciboodle.

Here is the list of investments & acquisitions:

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Date of Investment/Acquisition	Type	Company Name	Founded Year	Location
May 15, 2014	Investments	Pow Pow Mobile	2012	San Francisco (United States)
Jul 10, 2012	Acquisition	ciboodle	2006	Melville (United States)
Jul 10, 2012	Acquisition	Ciboodle	1986	Glasgow (United Kingdom)