When was TheLoops founded?

TheLoops was founded in 2019 and raised its 1st funding round 2 years after it was founded.

Where is TheLoops located?

TheLoops is headquartered in San Jose, United States.

Who is the current CEO of TheLoops?

Somya Kapoor of TheLoops. They have also founded 1 company.

How many employees does TheLoops have?

As of Sep 30, 2026, the latest employee count at TheLoops is 32.

Is TheLoops a funded company?

TheLoops is a funded company, having raised a total of $***** in its 1st and only funding round, a Seed round on Jun 23, 2021.

When was the latest funding round of TheLoops?

TheLoops' latest funding was a $***** Seed round on Jun 23, 2021, with participation from 3 investors. Its primary sector is Customer Service Software. In United States, the Customer Service Software sector has seen $2.36B in funding in 2026 to date.

Where does TheLoops rank among its competitors?

TheLoops ranks 61st amongst 1540 active competitors, of which 72 are funded. It stands 8th in terms of total funding among its competitors. The most recent competitor to raise funding was Aveni, which secured $16.1M in Jun, 2026.

Who are the top competitors of TheLoops?

TheLoops' top competitors include NICE, RingOver and Calabrio. Among them, Aveni secured the most recent funding round in June, 2026.

TheLoops - 2026 Company Profile, Team, Funding & Competitors

TheLoops is an acquired company based in San Jose (United States), founded in 2019 by Somya Kapoor and Ravi Bulusu. It operates as a Provider of analytics tools for customer service teams. TheLoops has raised $8.75M in funding from Dell Technologies Capital. The company has 1540 active competitors, including 72 funded and 72 that have exited. Its top competitors include companies like NICE, RingOver and Calabrio.

Company Details

Provider of analytics tools for customer service teams. The platform offers tools that help in analyzing the workflows and interactions of customer support that enables productivity optimizations. It works by contextualizing the data from multiple sources and providing insights to representatives that help in enabling process improvements and reporting on customer issues.

Website: theloops.io
Social
Email ID: *****@theloops.io

Key Metrics

Founded Year

2019

Location

San Jose, United States

Stage

Acquired

Total Funding

$8.75M in 1 round

Latest Funding Round

Seed, Jun 23, 2021, $*****

Investors

Dell Technologies Capital & 2 more

Ranked

61^st among 1540 active competitors

Employee Count

32 as on Sep 30, 2026

Similar Companies

SoundHound & 1798 more

Exit Details

Acquired by IFS (Jun 26, 2025)

View TheLoops' full profile

TheLoops got acquired by IFS on Jun 26, 2025.

Click here to take a look at TheLoops's acquisition in detail

TheLoops has raised a total funding of $8.75M over 1 round. Its latest funding round was a Seed round on Jun 23, 2021 for $*****. 3 investors participated in its latest round. TheLoops has 3 institutional investors.

Here is the list of recent funding rounds of TheLoops:

Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
Jun 23, 2021	3711807	Seed	2256328	2018605	4095100	1640804

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View details of TheLoops's funding rounds and investors

The founders of TheLoops are Somya Kapoor and Ravi Bulusu. Somya Kapoor is the CEO of TheLoops.

Here are the details of TheLoops' key team members:

Somya Kapoor: Co-Founder & CEO (we are hiring!) of TheLoops.
Ravi Bulusu: CTO & Co-Founder of TheLoops.

View details of TheLoops's Founder profiles and Board Members

TheLoops' employee count trend

TheLoops has 32 employees as of Sep 26. Here is TheLoops's employee count trend over the years:

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Top competitors of TheLoops include NICE, RingOver and Calabrio. Here is the list of Top 10 competitors of TheLoops, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	NICE 1986, Hoboken (United States), Public	Developer of platforms automating customer service using artificial intelligence	-	HarbourVest Partners, Morgan Stanley & 10 others	74/100
2nd	RingOver 2005, Montrouge (France), Series B	Provider of cloud telephony software for business communication and collaboration	$33.4M	Orange Ventures, Bpifrance & 1 others	69/100
3rd	Calabrio 2007, Minneapolis (United States), Acquired	Workforce optimization software for contact centers	$9.29M	Golub Growth, Split Rock Partners & 5 others	66/100
4th	Clearspeed 2016, San Diego (United States), Series D	Provider of AI and voice-based risk assessment platform	$110M	Align Private Capital, Mobeus Equity Partners ... & 7 others	65/100
5th	Intradiem 1995, Alpharetta (United States), Series B	Automation solutions for contact centers, retails and back offices	$32M	MK Capital, SaaS Capital & 8 others	64/100
6th	Mcube 2006, Bengaluru (India), Funding Raised	Cloud based telephony service provider	-	Streamlined Ventures, Fuel Capital	62/100
7th	Aveni Series B	Developer of natural language processing software for financial services compliance	$35.8M	Tricapital, Puma Private Equity & 13 others	62/100
8th	CallMiner 2002, Waltham (United States), Series D	Developer of conversation intelligence and automation software for customer experience	$152M	Inflexion Partners, Sigma Partners & 11 others	61/100
9th	EdgeTier 2015, Dublin (Ireland), Series A	AI based customer service software	$8.14M	Episode 1 Ventures, Smedvig Capital & 3 others	61/100
10th	AmplifAI 2014, Plano (United States), Series B	Provider of AI-powered contact center performance and CX management platform	$50.1M	Greycroft, Live Oak Ventures & 8 others	60/100
61st	TheLoops 2019, San Jose (United States), Acquired	Provider of analytics tools for customer service teams	$8.75M	Dell Technologies Capital, WestWave Capital ... & 1 others	40/100