When was eGain founded?

eGain was founded in 1997 and raised its 1st funding round 7 years after it was founded.

Where is eGain located?

eGain is headquartered in Sunnyvale, United States. It is registered at ST CATHERINES HOUSE,OXFORD SQUARE, OXFORD STREET,NEWBURY,ENGLAND,RG14 1JQ.

How many employees does eGain have?

As of Aug 31, 2026, the latest employee count at eGain is 774.

Is eGain a funded company?

eGain is a funded company, having raised a total of $***** in its 1st and only funding round, a Conventional Debt round on Apr 06, 2004.

When was the latest funding round of eGain?

eGain's latest funding was a $***** Conventional Debt round on Apr 06, 2004, with participation from 1 investor.

Where does eGain rank among its competitors?

eGain ranks 50th amongst 2971 active competitors, of which 249 are funded. It stands 11th in terms of total funding among its competitors. The most recent competitor to raise funding was Genesys, which secured $25M in Aug, 2026.

Who are the top competitors of eGain?

eGain's top competitors include RingCentral, Freshworks and Sinch. Among them, Genesys secured the most recent funding round in August, 2026.

eGain - 2026 Company Profile, Team, Funding, Competitors & Financials

eGain is a public company based in Sunnyvale (United States), founded in 1997 by Gunjan Sinha and Mark Cooper. It operates as a Provider of SaaS-based customer management software solutions for retail businesses. eGain has raised an undisclosed amount in funding. The company has 2971 active competitors, including 249 funded and 233 that have exited. Its top competitors include companies like RingCentral, Freshworks and Sinch.

Company Details

Provider of SaaS-based customer management software solutions for retail businesses. The solutions include live chat, webRTC, virtual agents, self-service, feedback collection, knowledge management, and engagement across omnichannel with built-in analytics. It consists of mobile applications to engage customers through smartphones and tablets, social applications to extend customer engagement strategies to social channels, web applications to transform B2C websites into interactive shopping destinations, desktop applications to help call centers evolve into customer engagement hubs, messaging applications provide secure, personalized communication options.

Website: egain.com
Social
Email ID: *****@egain.com
Registered Address: ST CATHERINES HOUSE,OXFORD SQUARE, OXFORD STREET,NEWBURY,ENGLAND,RG14 1JQ

Key Metrics

Founded Year

1997

Location

Sunnyvale, United States

Stage

Public

Latest Funding Round

Conventional Debt, Apr 06, 2004, $*****

Investors

Oak Hill & 5 more

Ranked

50^th among 2971 active competitors

Employee Count

774 as on Aug 31, 2026

Investment & Acquisitions

Exony Limited & 1 more

Similar Companies

RingCentral & 2961 more

Exit Details

Public

View eGain's full profile

eGain is associated with 5 legal entities given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
EGAIN CORP CIN: 1066194 , United States, Active	Sep 09, 1997	$50M - $100M (As on Jun 30, 2025)	592 (As on Jun 30, 2023)	-
XPERTDPO LTD CIN: 12108339 , United Kingdom, Active	Jul 16, 2019	-	-
EGAIN COMMUNICATIONS LTD CIN: 2537388 , United Kingdom, Active	Sep 04, 1990	£10M - £50M (As on Jun 30, 2025)	72 (As on Jun 30, 2024)
EGAIN COMMUNICATIONS PRIVATE LIMITED CIN: U72200PN1999PTC013888 , India, Active	Aug 06, 1999	₹50 - ₹100 Cr (As on Mar 31, 2025)	360 (As on Oct 31, 2024)
EGAIN COMMUNICATIONS CORPORATION CIN: 770466366 , United States, Active	Dec 31, 1999	-	230 (As on Dec 31, 2024)	-

eGain got listed on Sep 23, 1999.

Click here to take a look at eGain's IPO in detail

eGain has raised funding over 1 round. Its latest funding round was a Conventional Debt round on Apr 06, 2004 for $*****. 1 investor participated in its latest round. eGain has 6 institutional investors.

Here is the list of recent funding rounds of eGain:

Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
Apr 06, 2004	7529639	Conventional Debt	1881986	9588773	8350961	2518933

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View details of eGain's funding rounds and investors

The founders of eGain are Gunjan Sinha and Mark Cooper.

Here are the details of eGain's key team members:

Gunjan Sinha: Co-Founder of eGain and founder of 3 other companies, EyeCare Services Partners, OpenGrowth Ventures and MetricStream.
Contact Info: 3 email addresses
Mark Cooper: Co-Founder, VP Sales & Marketing – Sitebridge of eGain and founder of 2 other companies, Wyng and Mark Cooper - Co-Founder.

View details of eGain's Founder profiles and Board Members

eGain's employee count trend

eGain has 774 employees as of Aug 26. Here is eGain's employee count trend over the years:

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Top competitors of eGain include RingCentral, Freshworks and Sinch. Here is the list of Top 10 competitors of eGain, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	RingCentral 1999, Belmont (United States), Acquired	Cloud based platform offering unified communication solutions	$44M	IVP, Sequoia Capital & 59 others	86/100
2nd	Freshworks 2010, Chennai (India), Public	Provider of IT service management and customer support solutions	$400M	Accel, Tiger Global Management & 9 others	84/100
3rd	Sinch 2008, Stockholm (Sweden), Public	Provider of customer communications management platform	$12M	Index Ventures, SoftBank Group & 8 others	80/100
4th	Genesys 1990, Menlo Park (United States), Acquired	Provider of cloud-based platform for customer experience and workforce engagement	$3B	Hellman & Friedman, Salesforce Ventures & 18 others	80/100
5th	Zendesk 2007, San Francisco (United States), Acquired	Cloud based customer service and engagement platform for businesses	$89.1M	Redpoint Ventures, Benchmark & 20 others	79/100
6th	Dialpad 2011, San Ramon (United States), Series F	Provider of AI-powered contact center and unified communications platform solutions	$476M	ICONIQ Growth, Amasia & 44 others	79/100
7th	Twilio 2008, San Francisco (United States), Public	Cloud based omnichannel communication and customer engagement platform	$240M	T. Rowe Price, Fidelity Investments & 40 others	78/100
8th	Aircall 2014, New York (United States), Series D	Provider of cloud-based platform for business communication and customer engagement	$226M	Balderton Capital, EFounders & 34 others	78/100
9th	Exotel 2011, Bengaluru (India), Series D	Provider of cloud-based communication platform offering AI-powered customer engagement solutions	$97.7M	A91 Partners, Steadview & 65 others	77/100
10th	Intercom 2011, San Francisco (United States), Series D	Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions	$242M	Index Ventures, Bessemer Venture Partners ... & 41 others	76/100
50th	eGain 1997, Sunnyvale (United States), Public	Provider of SaaS-based customer management software solutions for retail businesses	-	Oak Hill, Sunrise Ventures & 4 others	60/100