When was Gladly founded?

Gladly was founded in 2014 and raised its 1st funding round 2 years after it was founded.

Where is Gladly located?

Gladly is headquartered in San Francisco, United States. It is registered at San Francisco, California.

How many employees does Gladly have?

As of May 31, 2026, the latest employee count at Gladly is 225.

Is Gladly a funded company?

Gladly is a funded company, having raised a total of $208M across 6 funding rounds to date. The company's 1st funding round was a $***** Series A round, raised on Jun 21, 2016.

When was the latest funding round of Gladly?

Gladly's latest funding was a $***** Series E round on Sep 26, 2024, with participation from 1 investor. Its primary sector is Customer Service Software. In United States, the Customer Service Software sector has seen $1.99B in funding in 2026 to date.

Where does Gladly rank among its competitors?

Gladly ranks 52nd amongst 2208 active competitors, of which 163 are funded. It stands 6th in terms of total funding among its competitors. The most recent competitor to raise funding was Genesys, which secured $25M in Aug, 2026.

Who are the top competitors of Gladly?

Gladly's top competitors include RingCentral, Freshworks and Sinch. Among them, Genesys secured the most recent funding round in August, 2026.

Gladly - 2026 Company Profile, Team, Funding & Competitors

Gladly is a series E company based in San Francisco (United States), founded in 2014 by Michael Wolfe. It operates as a Customer service AI platform for radically efficient and personal experiences. Gladly has raised $208M in funding from investors like Greylock Partners, New Enterprise Associates and Glynn Capital. The company has 2208 active competitors, including 163 funded and 171 that have exited. Its top competitors include companies like RingCentral, Freshworks and Sinch.

Company Details

Customer service AI platform for radically efficient and personal experiences. It offers a CX platform built around people, not tickets, focusing on customer connections rather than ticket-based transactions. The platform empowers brands to deliver both efficient and personal experiences through Customer AI. It helps businesses drive down operational costs, boost customer loyalty, and create tailored, emotionally intelligent interactions. The AI is fluent across various channels like voice, chat, SMS, email, and social media, ensuring customers don't have to repeat themselves. It specializes in understanding customer intent, responding instantly, and taking precise actions. The platform provides tools for self-service and agent support, streamlining tech stacks and improving customer satisfaction scores. It is a SaaS platform that uses Artificial Intelligence to transform customer service.

Website: gladly.com
Social
Email ID: *****@gladly.com
Registered Address: San Francisco, California

Key Metrics

Founded Year

2014

Location

San Francisco, United States

Stage

Series E

Total Funding

$208M in 6 rounds

Latest Funding Round

Series E, Sep 26, 2024, $*****

Investors

Greylock Partners & 11 more

Ranked

52^nd among 2208 active competitors

Employee Count

225 as on May 31, 2026

Similar Companies

RingCentral & 1988 more

View Gladly's full profile

Gladly is associated with 2 legal entities given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
Gladly Software, Inc. CIN: 32080888889 , United States, Active		-	-	-
SAGAN SYSTEMS, INC. CIN: 471938875 , United States, Active	Dec 31, 1999	-	166 (As on Dec 31, 2024)	-

Gladly has raised a total funding of $208M over 6 rounds. Its first funding round was on Jun 21, 2016. Its latest funding round was a Series E round on Sep 26, 2024 for $*****. 1 investor participated in its latest round. Gladly has 12 institutional investors.

Here is the list of recent funding rounds of Gladly:

Filter this list

Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
Sep 26, 2024	8100489	Series E	8301251	6032350	7220798	3894412
Dec 14, 2022	4872782	Series E	5651723	2885577	3407636	Glynn Capital & 4 more
Jan 29, 2019	5309850	Series D	4866668	6385097	Future Fund & 1 more	Greylock Partners & 2 more

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View details of Gladly's funding rounds and investors

The founders of Gladly is Michael Wolfe.

Here are the details of Gladly's key team members:

Michael Wolfe: Former Co-Founder of Gladly and founder of 1 other company. They serve on the boards of 2 companies.
Contact Info: 1 email address

View details of Gladly's Founder profiles and Board Members

Gladly's employee count trend

Gladly has 225 employees as of May 26. Here is Gladly's employee count trend over the years:

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Top competitors of Gladly include RingCentral, Freshworks and Sinch. Here is the list of Top 10 competitors of Gladly, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	RingCentral 1999, Belmont (United States), Acquired	Cloud based platform offering unified communication solutions	$44M	IVP, Altimeter Capital & 59 others	86/100
2nd	Freshworks 2010, Chennai (India), Public	Provider of IT service management and customer support solutions	$400M	Accel, Tiger Global Management & 9 others	84/100
3rd	Sinch 2008, Stockholm (Sweden), Public	Provider of customer communications management platform	$12M	SoftBank Group, Temasek & 8 others	80/100
4th	Genesys 1990, Menlo Park (United States), Acquired	Provider of cloud-based platform for customer experience and workforce engagement	$3B	Hellman & Friedman, Salesforce Ventures & 18 others	80/100
5th	Zendesk 2007, San Francisco (United States), Acquired	Cloud based customer service and engagement platform for businesses	$89.1M	Redpoint Ventures, Goldman Sachs & 20 others	79/100
6th	Dialpad 2011, San Ramon (United States), Series F	Provider of AI-powered contact center and unified communications platform solutions	$476M	ICONIQ Growth, Amasia & 44 others	79/100
7th	Aircall 2014, New York (United States), Series D	Provider of cloud-based platform for business communication and customer engagement	$226M	Balderton Capital, EFounders & 34 others	78/100
8th	Exotel 2011, Bengaluru (India), Series D	Provider of cloud-based communication platform offering AI-powered customer engagement solutions	$97.7M	A91 Partners, Steadview & 65 others	77/100
9th	Intercom 2011, San Francisco (United States), Series D	Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions	$242M	Kleiner Perkins, Index Ventures & 41 others	76/100
10th	Five9 2001, San Ramon (United States), Acquired	Provider of cloud contact center software with AI and automation	$84.1M	Adams Street Partners, HWVP & 8 others	75/100
52nd	Gladly 2014, San Francisco (United States), Series E	Customer service AI platform for radically efficient and personal experiences	$208M	Glynn Capital, Riverwood Capital & 10 others	57/100