Gladly - About the company
Gladly is a series E company based in San Francisco (United States), founded in 2014 by Michael Wolfe, Joseph Ansanelli and Dirk Kessler. It operates as a Customer service AI platform for radically efficient and personal experiences. Gladly has raised $208M in funding from investors like Greylock, New Enterprise Associates and GGV Capital. The company has 1737 active competitors, including 177 funded and 185 that have exited. Its top competitors include companies like Zendesk, Freshworks and RingCentral.
Company Details
Customer service AI platform for radically efficient and personal experiences. It offers a CX platform built around people, not tickets, focusing on customer connections rather than ticket-based transactions. The platform empowers brands to deliver both efficient and personal experiences through Customer AI. It helps businesses drive down operational costs, boost customer loyalty, and create tailored, emotionally intelligent interactions. The AI is fluent across various channels like voice, chat, SMS, email, and social media, ensuring customers don't have to repeat themselves. It specializes in understanding customer intent, responding instantly, and taking precise actions. The platform provides tools for self-service and agent support, streamlining tech stacks and improving customer satisfaction scores. It is a SaaS platform that uses Artificial Intelligence to transform customer service.
- Website
- gladly.com
- Social
- Email ID
- *****@gladly.com
- Registered Address
- San Francisco, California
Key Metrics
Founded Year
2014
Location
San Francisco, United States
Stage
Series E
Total Funding
$208M in 6 rounds
Latest Funding Round
Ranked
62nd among 1737 active competitors
Employee Count
232 as on Mar 31, 2026
Legal entities associated with Gladly
Gladly is associated with 2 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
Gladly Software, Inc. CIN: 32080888889 , United States, Active | - | - | - | |
SAGAN SYSTEMS, INC. CIN: 471938875 , United States, Active | Dec 31, 1999 | - | 166 (As on Dec 31, 2024) | - |
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Gladly's funding and investors
Gladly has raised a total funding of $208M over 6 rounds. Its first funding round was on Jun 21, 2016. Its latest funding round was a Series E round on Sep 26, 2024 for $*****. 1 investor participated in its latest round. Gladly has 13 institutional investors.
Here is the list of recent funding rounds of Gladly:
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Filter this listDate of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Sep 26, 2024 | 1027608 | Series E | 4121172 | 2747733 | 9683652 | 5152801 |
Dec 14, 2022 | 3071164 | Series E | 1018535 | 4716330 | 1119639 | |
Jan 29, 2019 | 7696613 | Series D | 6977664 | 5200584 |
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Gladly's founders and board of directors
Founder? Claim ProfileThe founders of Gladly are Michael Wolfe, Joseph Ansanelli and Dirk Kessler. Joseph Ansanelli is the CEO of Gladly.
Here are the details of Gladly's key team members:
- Michael Wolfe: Former Co-Founder of Gladly and founder of 1 other company. They serve on the boards of 2 companies.Contact Info: 1 email address
- Joseph Ansanelli: Co-Founder & CEO of Gladly and founder of 1 other company.
- Dirk Kessler: Co-Founder of Gladly. Contact Info: 1 email address
View details of Gladly's Founder profiles and Board Members
Gladly's employee count trend
Gladly has 232 employees as of Mar 26. Here is Gladly's employee count trend over the years:
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Gladly's Competitors and alternates
Top competitors of Gladly include Zendesk, Freshworks and RingCentral. Here is the list of Top 10 competitors of Gladly, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st |  Zendesk 2007, San Francisco (United States), Acquired | Cloud based customer service and engagement platform for businesses | $89.1M | 86/100 | |
2nd |  Freshworks 2010, Chennai (India), Public | Provider of IT service management and customer support solutions | $400M | 84/100 | |
3rd | RingCentral 1999, Belmont (United States), Public | Cloud based platform offering unified communication solutions | $44M | 81/100 | |
4th |  Twilio 2008, San Francisco (United States), Public | Cloud based omnichannel communication and customer engagement platform | $240M | 81/100 | |
5th |  Dialpad 2011, San Ramon (United States), Series F | Provider of AI-powered contact center and unified communications platform solutions | $476M | 80/100 | |
6th |  Intercom 2011, San Francisco (United States), Series D | AI-based customer service platform for businesses | $242M | 80/100 | |
7th |  Genesys 1990, Menlo Park (United States), Acquired | Provider of cloud-based platform for customer experience and workforce engagement | $2.98B | 79/100 | |
8th | Provider of cloud-based communication platform offering AI-powered customer engagement solutions | $97.7M | 78/100 | ||
9th |  Aircall 2014, New York (United States), Series D | Provider of cloud-based platform for business communication and customer engagement | $226M | 77/100 | |
10th | Provider of cloud-based business software suite for diverse operational requirements | - | - | 76/100 | |
62nd |  Gladly 2014, San Francisco (United States), Series E | Customer service AI platform for radically efficient and personal experiences | $208M | 58/100 |
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Gladly's Investments and acquisitions
Gladly has made no investments or acquisitions yet.
News related to Gladly
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Gladly Secures $55M in FundingFinSMEs•Dec 19, 2022•Gladly, Riverwood Capital, Greylock, Notable Capital and 3 others
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Vic.ai raises $52M, shows that automating accounting processes can be profitableTechCrunch+•Dec 13, 2022•Vic.ai, Notable Capital, Iconiq Capital, Cowboy Ventures and 8 others
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Linc’s Premier CX Automation Solution Now Fully Integrated With GladlyBusiness Wire•Sep 16, 2021•Linc, Gladly, Linc Pens
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Crate and Barrel’s call center now able to generate revenueFurniture Today•Jun 02, 2020•Crate and Barrel, Gladly
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