Gorgias - About the company
Gorgias is a series C company based in San Francisco (United States), founded in 2015 by Romain Lapeyre and Alex Plugaru. It operates as a Developer of helpdesk software for managing ecommerce customer support conversations. Gorgias has raised $104M in funding from investors like Shopify, SaaStr and Techstars, with a current valuation of $*****. The company has 2040 active competitors, including 182 funded and 194 that have exited. Its top competitors include companies like Zendesk, Freshworks and RingCentral.
Company Details
Developer of helpdesk software for managing ecommerce customer support conversations. This platform centralizes customer inquiries from multiple communication channels into a single interface. It integrates with ecommerce platforms to provide access to order details, shipping information, and product data during interactions. The software includes automated tools for responding to common customer questions and routing messages to human agents. It supports various communication methods including email, chat, and text messaging to facilitate customer service operations.
- Website
- www.gorgias.com/
- Email ID
- *****@gorgias.io
- Registered Address
- 34 HARRIET STB SAN FRANCISCO, CA 94103
Key Metrics
Founded Year
2015
Location
San Francisco, United States
Stage
Series C
Total Funding
$104M in 9 rounds
Latest Funding Round
Post Money Valuation
$***** as on Aug 15, 2022
Ranked
21st among 2040 active competitors
Employee Count
521 as on May 31, 2026
Legal entities associated with Gorgias
Gorgias is associated with 1 legal entity given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
Gorgias Inc. CIN: 32-0475327 , United States, Active | Aug 17, 2015 | - | 86 (As on Dec 31, 2024) | - |
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Gorgias's funding and investors
Gorgias has raised a total funding of $104M over 9 rounds. Its first funding round was on 2015. Its latest funding round was a Series C round on Feb 13, 2024 for $*****. 8 investors participated in its latest round. Gorgias has 18 institutional investors and 5 angel investors.
Here is the list of recent funding rounds of Gorgias:
Filter this list
Date of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Feb 13, 2024 | 6246784 | Series C | 4822903 | 3991299 | 1801601 | 2326126 |
Aug 15, 2022 | 1613295 | Series C | 7850499 | 4855578 | 9352943 | |
Dec 10, 2020 | 7759396 | Series B | 4971557 | 6006655 |
View details of Gorgias's funding rounds and investors
Gorgias' founders and board of directors
Founder? Claim ProfileHere are the details of Gorgias' key team members:
- Romain Lapeyre: Co-Founder & CEO of Gorgias. They are also an angel investor in 4 startups and serve on the board of 1 company.
- Alex Plugaru: Co-Founder & CTO of Gorgias and founder of 1 other company. They are also an angel investor in 1 startup.Contact Info: 1 email address
Gorgias' Board of Directors
Gorgias's board has 3 active members. Romain Lapeyre, Alexandru Plugaru and Jason Lemkin are independent board members.Here is the list of Gorgias' board of directors:
Name | Type | Representing | Status | Duration |
|---|---|---|---|---|
Independent board member | - | Current | 10y 4m | |
jexnals | Independent board member | - | Current | 9y 9m |
gzeevaa | Independent board member | - | Current | 6y 7m |
View details of Gorgias's Founder profiles and Board Members
Gorgias' employee count trend
Gorgias has 521 employees as of May 26. Here is Gorgias's employee count trend over the years:
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Gorgias's Competitors and alternates
Top competitors of Gorgias include Zendesk, Freshworks and RingCentral. Here is the list of Top 10 competitors of Gorgias, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st | Zendesk 2007, San Francisco (United States), Acquired | Cloud based customer service and engagement platform for businesses | $89.1M | 85/100 | |
2nd | Freshworks 2010, Chennai (India), Public | Provider of IT service management and customer support solutions | $400M | 84/100 | |
3rd | RingCentral 1999, Belmont (United States), Acquired | Cloud based platform offering unified communication solutions | $44M | 82/100 | |
4th | Provider of customer communications management platform | $12M | 81/100 | ||
5th | Intercom 2011, San Francisco (United States), Series D | Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions | $242M | 80/100 | |
6th | Dialpad 2011, San Ramon (United States), Series F | Provider of AI-powered contact center and unified communications platform solutions | $476M | 80/100 | |
7th | Genesys 1990, Menlo Park (United States), Acquired | Provider of cloud-based platform for customer experience and workforce engagement | $2.98B | 79/100 | |
8th | Twilio 2008, San Francisco (United States), Public | Cloud based omnichannel communication and customer engagement platform | $240M | 79/100 | |
9th | Provider of cloud-based communication platform offering AI-powered customer engagement solutions | $97.7M | 79/100 | ||
10th | Aircall 2014, New York (United States), Series D | Provider of cloud-based platform for business communication and customer engagement | $226M | 78/100 | |
21st | Gorgias 2015, San Francisco (United States), Series C | Developer of helpdesk software for managing ecommerce customer support conversations | $104M | 68/100 |
Looking for more details on Gorgias's competitors? Click here to see the top ones
Gorgias's Investments and acquisitions
Gorgias has made no investments or acquisitions yet.
Reports related to Gorgias
Here is the latest report on Gorgias's geography:
News related to Gorgias
Media has covered Gorgias for 1 event in last 1 year, It was about partnerships.
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Gorgias: Customer Experience Company Raises $29 MillionPulse 2.0•May 23, 2024•Gorgias, SaaStr, Alven, Horsley Bridge Partners and 3 others
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Gorgias Raises $29M in New FundingSilicon Valley Journals•May 14, 2024•Gorgias, SaaStr, Alven, Horsley Bridge Partners and 5 others
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Gorgias’ valuation rises to $710M with $30M Series C for e-commerce customer supportTechCrunch+•Aug 15, 2022•Gorgias, Shopify, Sapphire Ventures, CRV and 3 others
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Gorgias and ShipMonk Partner to Offer Best-in-class 3PL and eCommerce Helpdesk Support SolutionsBusiness Wire•Jun 03, 2022•ShipMonk, Gorgias
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