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Gorgias - About the company

Gorgias is a series C company based in San Francisco (United States), founded in 2015 by Romain Lapeyre and Alex Plugaru. It operates as a Developer of helpdesk software for managing ecommerce customer support conversations. Gorgias has raised $104M in funding from investors like Shopify, SaaStr and Techstars, with a current valuation of $*****. The company has 2040 active competitors, including 182 funded and 194 that have exited. Its top competitors include companies like Zendesk, Freshworks and RingCentral.

Company Details

Developer of helpdesk software for managing ecommerce customer support conversations. This platform centralizes customer inquiries from multiple communication channels into a single interface. It integrates with ecommerce platforms to provide access to order details, shipping information, and product data during interactions. The software includes automated tools for responding to common customer questions and routing messages to human agents. It supports various communication methods including email, chat, and text messaging to facilitate customer service operations.
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Email ID
*****@gorgias.io
Registered Address
34 HARRIET STB SAN FRANCISCO, CA 94103
Key Metrics
Founded Year
2015
Location
San Francisco, United States
Stage
Series C
Total Funding
$104M in 9 rounds
Latest Funding Round
Post Money Valuation
$***** as on Aug 15, 2022
Investors
Ranked
Employee Count
521 as on May 31, 2026
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Gorgias's funding and investors

Gorgias has raised a total funding of $104M over 9 rounds. Its first funding round was on 2015. Its latest funding round was a Series C round on Feb 13, 2024 for $*****. 8 investors participated in its latest round. Gorgias has 18 institutional investors and 5 angel investors.

Here is the list of recent funding rounds of Gorgias:lockFilter this list
Date of Funding
Funding Amount
Round Name
Post-Money Valuation
Revenue Multiple
Lead Investors
Other Investors
Feb 13, 2024
6246784
Series C
4822903
3991299
1801601
2326126
Aug 15, 2022
1613295
Series C
7850499
4855578
9352943
Dec 10, 2020
7759396
Series B
4971557
6006655
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Gorgias' founders and board of directors

Founder? Claim Profile
The founders of Gorgias are Romain Lapeyre and Alex Plugaru. Romain Lapeyre is the CEO of Gorgias.
Here are the details of Gorgias' key team members:

Gorgias' Board of Directors

Gorgias's board has 3 active members. Romain Lapeyre, Alexandru Plugaru and Jason Lemkin are independent board members.
Here is the list of Gorgias' board of directors:
Name
Type
Representing
Status
Duration
Independent board member
-
Current
10y 4m
jexnals
Independent board member
-
Current
9y 9m
gzeevaa
Independent board member
-
Current
6y 7m

Gorgias' employee count trend

Gorgias has 521 employees as of May 26. Here is Gorgias's employee count trend over the years:
Employee count trend for Gorgias
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Gorgias's Competitors and alternates

Top competitors of Gorgias include Zendesk, Freshworks and RingCentral. Here is the list of Top 10 competitors of Gorgias, ranked by Tracxn score:
Rank
Company Details
Short Description
Total Funding
Investors
Tracxn Score
1st
Logo for Zendesk
Zendesk
2007, San Francisco (United States), Acquired
Cloud based customer service and engagement platform for businesses
$89.1M
85/100
2nd
Logo for Freshworks
Freshworks
2010, Chennai (India), Public
Provider of IT service management and customer support solutions
$400M
84/100
3rd
Logo for RingCentral
RingCentral
1999, Belmont (United States), Acquired
Cloud based platform offering unified communication solutions
$44M
82/100
4th
Logo for Sinch
Sinch
2008, Stockholm (Sweden), Public
Provider of customer communications management platform
$12M
81/100
5th
Logo for Intercom
Intercom
2011, San Francisco (United States), Series D
Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions
$242M
80/100
6th
Logo for Dialpad
Dialpad
2011, San Ramon (United States), Series F
Provider of AI-powered contact center and unified communications platform solutions
$476M
80/100
7th
Logo for Genesys
Genesys
1990, Menlo Park (United States), Acquired
Provider of cloud-based platform for customer experience and workforce engagement
$2.98B
79/100
8th
Logo for Twilio
Twilio
2008, San Francisco (United States), Public
Cloud based omnichannel communication and customer engagement platform
$240M
79/100
9th
Logo for Exotel
Exotel
2011, Bengaluru (India), Series D
Provider of cloud-based communication platform offering AI-powered customer engagement solutions
$97.7M
79/100
10th
Logo for Aircall
Aircall
2014, New York (United States), Series D
Provider of cloud-based platform for business communication and customer engagement
$226M
78/100
21st
Logo for Gorgias
Gorgias
2015, San Francisco (United States), Series C
Developer of helpdesk software for managing ecommerce customer support conversations
$104M
68/100
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Gorgias's Investments and acquisitions

Gorgias has made no investments or acquisitions yet.

Reports related to Gorgias

Here is the latest report on Gorgias's geography:

News related to Gorgias

lockFilter this list
Media has covered Gorgias for 1 event in last 1 year, It was about partnerships.
Gorgias Raises $29M in New FundingSilicon Valley JournalsMay 14, 2024Gorgias, SaaStr, Alven, Horsley Bridge Partners and 5 others
Bloomreach Integrates with GorgiasDestinationcrmJun 09, 2023Gorgias, BloomReach
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FAQs about Gorgias

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