When was Kustomer founded?

Kustomer was founded in 2015 and raised its 1st funding round within a year of its incorporation.

Where is Kustomer located?

Kustomer is headquartered in New York City, United States.

Who is the current CEO of Kustomer?

Brad Birnbaum of Kustomer. They have also founded 1 company.

How many employees does Kustomer have?

As of Sep 30, 2026, the latest employee count at Kustomer is 271.

Is Kustomer a funded company?

Kustomer is a funded company, having raised a total of $264M across 8 funding rounds to date. The company's 1st funding round was a $***** Seed round, raised on 2015.

How much is Kustomer worth?

The last known valuation of Kustomer was $***** as of Jul 23, 2025.

When was the latest funding round of Kustomer?

Kustomer's latest funding was a $***** Series E round on Jul 23, 2025, with participation from 4 investors.

Where does Kustomer rank among its competitors?

Kustomer ranks 22nd amongst 2208 active competitors, of which 163 are funded. It stands 4th in terms of total funding among its competitors. The most recent competitor to raise funding was Genesys, which secured $25M in Aug, 2026.

Who are the top competitors of Kustomer?

Kustomer's top competitors include RingCentral, Freshworks and Sinch. Among them, Genesys secured the most recent funding round in August, 2026.

Kustomer - 2026 Company Profile, Team, Funding & Competitors

Q: Is Kustomer an acquired company?

Kustomer got acquired by Facebook on Nov 30, 2020.

Kustomer is an acquired company based in New York City (United States), founded in 2015 by Brad Birnbaum. It operates as a Cloud-based customer service CRM platform. Kustomer has raised $264M in funding from investors like Redpoint Ventures, Battery Ventures and Canaan, with last known valuation of $*****. The company has 2208 active competitors, including 163 funded and 171 that have exited. Its top competitors include companies like RingCentral, Freshworks and Sinch.

Company Details

Cloud-based customer service CRM platform. It provides contact centers and businesses a 360° view of what each customer is doing, saying, and feeling. It uses NLP techniques to automatically organize, identify, and better understand customers. Monetizes through subscription-based pricing plans.

Website: www.kustomer.com/
Social

Key Metrics

Founded Year

2015

Location

New York City, United States

Stage

Acquired

Total Funding

$264M in 8 rounds

Latest Funding Round

Series E, Jul 23, 2025, $*****

Last Known Valuation

$***** as on Jul 23, 2025

Investors

Redpoint Ventures & 16 more

Ranked

22^nd among 2208 active competitors

Employee Count

271 as on Sep 30, 2026

Investment & Acquisitions

Reply.ai

Similar Companies

RingCentral & 1988 more

Exit Details

Acquired by Facebook (Nov 30, 2020)

View Kustomer's full profile

Kustomer is associated with 1 legal entity given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
KUSTOMER, LLC CIN: 6532477 , United States, Active	Jul 08, 2022	-	-	-

Kustomer got acquired by Facebook on Nov 30, 2020 at an acquisition amount of $*****.

Click here to take a look at Kustomer's acquisition in detail

Kustomer has raised a total funding of $264M over 8 rounds. Its first funding round was on 2015. Its latest funding round was a Series E round on Jul 23, 2025 for $*****. 4 investors participated in its latest round. Kustomer has 15 institutional investors and 2 angel investors.

Here is the list of recent funding rounds of Kustomer:

Filter this list

Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
Jul 23, 2025	8990624	Series E	9800721	8120594	4310686	1872661
May 23, 2023	3780643	Series E	4187637	4272397	6448980	Boldstart Ventures
Dec 04, 2019	7649176	Series E	9115206	2777811	Coatue	Tiger Global Management & 1 more

Access funding benchmarks and valuations. Sign up today!

View details of Kustomer's funding rounds and investors

The founders of Kustomer is Brad Birnbaum. Brad Birnbaum is the CEO of Kustomer.

Here are the details of Kustomer's key team members:

Brad Birnbaum: Co-Founder & CEO of Kustomer.
Contact Info: 1 email address

View details of Kustomer's Founder profiles and Board Members

Kustomer's employee count trend

Kustomer has 271 employees as of Sep 26. Here is Kustomer's employee count trend over the years:

Uncover Kustomer's growth story! Sign up today!

Access Tracxn on any website

Our Google Chrome extension lets you view company details while browsing their websites

Install Tracxn Extension

Top competitors of Kustomer include RingCentral, Freshworks and Sinch. Here is the list of Top 10 competitors of Kustomer, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	RingCentral 1999, Belmont (United States), Acquired	Cloud based platform offering unified communication solutions	$44M	IVP, Altimeter Capital & 59 others	86/100
2nd	Freshworks 2010, Chennai (India), Public	Provider of IT service management and customer support solutions	$400M	Accel, Tiger Global Management & 9 others	84/100
3rd	Sinch 2008, Stockholm (Sweden), Public	Provider of customer communications management platform	$12M	SoftBank Group, Temasek & 8 others	80/100
4th	Genesys 1990, Menlo Park (United States), Acquired	Provider of cloud-based platform for customer experience and workforce engagement	$3B	Hellman & Friedman, Salesforce Ventures & 18 others	80/100
5th	Zendesk 2007, San Francisco (United States), Acquired	Cloud based customer service and engagement platform for businesses	$89.1M	Redpoint Ventures, Goldman Sachs & 20 others	79/100
6th	Dialpad 2011, San Ramon (United States), Series F	Provider of AI-powered contact center and unified communications platform solutions	$476M	ICONIQ Growth, Amasia & 44 others	79/100
7th	Aircall 2014, New York (United States), Series D	Provider of cloud-based platform for business communication and customer engagement	$226M	Balderton Capital, EFounders & 34 others	78/100
8th	Exotel 2011, Bengaluru (India), Series D	Provider of cloud-based communication platform offering AI-powered customer engagement solutions	$97.7M	A91 Partners, Steadview & 65 others	77/100
9th	Intercom 2011, San Francisco (United States), Series D	Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions	$242M	Kleiner Perkins, Index Ventures & 41 others	76/100
10th	Five9 2001, San Ramon (United States), Acquired	Provider of cloud contact center software with AI and automation	$84.1M	Adams Street Partners, HWVP & 8 others	75/100
22nd	Kustomer 2015, New York City (United States), Acquired	Cloud-based customer service CRM platform	$264M	Redpoint Ventures, State48 Ventures & 15 others	62/100