When was Puzzel founded?

Puzzel was founded in 1997 and raised its 1st funding round 13 years after it was founded.

Where is Puzzel located?

Puzzel is headquartered in London, United Kingdom. It is registered at Fredrik Selmers vei 3, 0663, OSLO.

How many employees does Puzzel have?

As of Mar 31, 2026, the latest employee count at Puzzel is 351.

Is Puzzel a funded company?

Puzzel is a funded company, having raised a total of $***** in its 1st and only funding round, a PE round on Sep 2010.

When was the latest funding round of Puzzel?

Puzzel's latest funding was a $***** PE round on Sep 2010, with participation from 1 investor.

Where does Puzzel rank among its competitors?

Puzzel ranks 400th amongst 1794 active competitors, of which 182 are funded. It stands 11th in terms of total funding among its competitors. The most recent competitor to raise funding was Intercom, which secured $250M in Mar, 2026.

Who are the top competitors of Puzzel?

Puzzel's top competitors include Zendesk, Freshworks and RingCentral. Among them, Intercom secured the most recent funding round in March, 2026.

Puzzel - 2026 Company Profile, Team, Funding & Competitors

Puzzel is a late stage company based in London (United Kingdom), founded in 1997. It operates as a Provider of cloud-based contact centre and customer experience solutions. Puzzel has raised an undisclosed amount in funding. The company has 1794 active competitors, including 182 funded and 187 that have exited. Its top competitors include companies like Zendesk, Freshworks and RingCentral.

Company Details

Provider of cloud-based contact centre and customer experience solutions. The company delivers tools and channels designed to manage automated and human-led interactions. It offers a suite of products, including contact centre, conversational intelligence, knowledge management, and workforce management. The company also provides case management and virtual agent solutions.

Website: www.puzzel.com/
Social
Email ID: *****@puzzel.com
Phone Number: +44 **********
Registered Address: Fredrik Selmers vei 3, 0663, OSLO

Key Metrics

Founded Year

1997

Location

London, United Kingdom

Stage

Late Stage

Latest Funding Round

PE, Sep 2010, $*****

Investors

Driv Kapital & 1 more

Ranked

400^th among 1794 active competitors

Employee Count

351 as on Mar 31, 2026

Investment & Acquisitions

Capturi & 3 more

Similar Companies

Zendesk & 1590 more

View Puzzel's full profile

Puzzel is associated with 1 legal entity given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
PUZZEL AS CIN: 916938705 , Norway, Active	Mar 10, 2016	-	55 (As on Dec 31, 2022)

Puzzel has raised funding over 1 round. Its latest funding round was a PE round on Sep 2010 for $*****. 1 investor participated in its latest round. Puzzel has 2 institutional investors.

Here is the list of recent funding rounds of Puzzel:

Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
Sep 2010	3262091	PE	9408934	9163638	2891171	9622977

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View details of Puzzel's funding rounds and investors

Puzzel's employee count trend

Puzzel has 351 employees as of Mar 26. Here is Puzzel's employee count trend over the years:

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Top competitors of Puzzel include Zendesk, Freshworks and RingCentral. Here is the list of Top 10 competitors of Puzzel, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	Zendesk 2007, San Francisco (United States), Acquired	Cloud based customer service and engagement platform for businesses	$89.1M	Redpoint Ventures, Veyo Partners & 21 others	86/100
2nd	Freshworks 2010, Chennai (India), Public	Provider of IT service management and customer support solutions	$400M	Accel, Tiger Global Management & 9 others	84/100
3rd	RingCentral 1999, Belmont (United States), Acquired	Cloud based platform offering unified communication solutions	$44M	IVP, Altimeter Capital & 59 others	82/100
4th	Sinch 2008, Stockholm (Sweden), Public	Provider of customer communications management platform	$12M	SoftBank Group, Temasek & 7 others	81/100
5th	Dialpad 2011, San Ramon (United States), Series F	Provider of AI-powered contact center and unified communications platform solutions	$476M	ICONIQ Growth, OMERS & 42 others	80/100
6th	Intercom 2011, San Francisco (United States), Series D	Provider of an AI agent and helpdesk for customer service	$242M	Index Ventures, Kleiner Perkins & 39 others	80/100
7th	Genesys 1990, Menlo Park (United States), Acquired	Provider of cloud-based platform for customer experience and workforce engagement	$2.98B	Hellman & Friedman, ServiceNow & 17 others	79/100
8th	Exotel 2011, Bengaluru (India), Series D	Provider of cloud-based communication platform offering AI-powered customer engagement solutions	$97.7M	A91 Partners, Steadview & 64 others	78/100
9th	Twilio 2008, San Francisco (United States), Public	Cloud based omnichannel communication and customer engagement platform	$240M	Fidelity Investments, Union Square Ventures ... & 40 others	78/100
10th	Aircall 2014, New York (United States), Series D	Provider of cloud-based platform for business communication and customer engagement	$226M	Balderton Capital, EFounders & 34 others	77/100
400th	Puzzel 1997, London (United Kingdom), Late Stage	Provider of cloud-based contact centre and customer experience solutions	-	Driv Kapital, Herkules Capital	37/100