Where is Refactory located?

Refactory is headquartered in Columbus, United States.

How many employees does Refactory have?

As of Aug 31, 2026, the latest employee count at Refactory is 5.

Where does Refactory rank among its competitors?

Refactory ranks 620th amongst 2618 active competitors, of which 164 are funded. It stands 11th in terms of total funding among its competitors. The most recent competitor to raise funding was Genesys, which secured $25M in Aug, 2026.

Who are the top competitors of Refactory?

Refactory's top competitors include RingCentral, Freshworks and Sinch. Among them, Genesys secured the most recent funding round in August, 2026.

Refactory - 2026 Company Profile & Competitors

Company Details

Developer of omnichannel software platforms for customer experience and engagement. These products manage integrations across voice, chat, web, and social channels to maintain session data and interaction history. The software facilitates sales decisioning, gamification, and onboarding processes while providing tools for automated self-service and agent escalation. Managed services are available to assist with the implementation and maintenance of these tools within existing technical environments. The technology focuses on orchestrating customer journeys and analyzing metrics across various communication channels.

Key Metrics

Location

Columbus, United States

Stage

Acquired

Ranked

620^th among 2618 active competitors

Employee Count

5 as on Aug 31, 2026

Similar Companies

RingCentral & 2340 more

Exit Details

Acquired by Capacity (Apr 28, 2026)

View Refactory's full profile

Refactory got acquired by Capacity on Apr 28, 2026.

Click here to take a look at Refactory's acquisition in detail

Refactory has not raised any funding rounds yet.

Refactory's employee count trend

Refactory has 5 employees as of Aug 26. Here is Refactory's employee count trend over the years:

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Top competitors of Refactory include RingCentral, Freshworks and Sinch. Here is the list of Top 10 competitors of Refactory, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	RingCentral 1999, Belmont (United States), Acquired	Cloud based platform offering unified communication solutions	$44M	IVP, Altimeter Capital & 59 others	86/100
2nd	Freshworks 2010, Chennai (India), Public	Provider of IT service management and customer support solutions	$400M	Accel, Tiger Global Management & 10 others	84/100
3rd	Sinch 2008, Stockholm (Sweden), Public	Provider of customer communications management platform	$12M	SoftBank Group, Temasek & 8 others	80/100
4th	Genesys 1990, Menlo Park (United States), Acquired	Provider of cloud-based platform for customer experience and workforce engagement	$3B	Hellman & Friedman, Salesforce Ventures & 18 others	80/100
5th	Zendesk 2007, San Francisco (United States), Acquired	Cloud based customer service and engagement platform for businesses	$89.1M	Redpoint Ventures, Goldman Sachs & 20 others	79/100
6th	Dialpad 2011, San Ramon (United States), Series F	Provider of AI-powered contact center and unified communications platform solutions	$476M	ICONIQ Growth, Amasia & 44 others	79/100
7th	Aircall 2014, New York (United States), Series D	Provider of cloud-based platform for business communication and customer engagement	$226M	Balderton Capital, EFounders & 34 others	78/100
8th	Intercom 2011, San Francisco (United States), Series D	Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions	$242M	Kleiner Perkins, Index Ventures & 43 others	76/100
9th	Five9 2001, San Ramon (United States), Acquired	Provider of cloud contact center software with AI and automation	$84.1M	Adams Street Partners, HWVP & 8 others	75/100
10th	Vonage 2001, Holmdel (United States), Acquired	Provider of contact center business communication solutions	$645M	New Enterprise Associates, 3i Group & 16 others	75/100
620th	Refactory Columbus (United States), Acquired	Developer of omnichannel software platforms for customer experience and engagement	-	-	25/100