Sendbird - About the company
Sendbird is a series C company based in San Mateo (United States), founded in 2013 by John Kim, Harry Kim, Brandon Jeon and Forest Lee. It operates as a Developer of an AI customer experience platform and communication APIs. Sendbird has raised $218M in funding from investors like Y Combinator, Tiger Global Management and August Capital, with a current valuation of $1B. The company has 1752 active competitors, including 177 funded and 185 that have exited. Its top competitors include companies like Zendesk, Freshworks and RingCentral.
Sectors and market segments that Sendbird operate in
Sendbird serves in the High Tech, Native AI market segments.The primary business model of Sendbird are:Company Details
Developer of an AI customer experience platform and communication APIs. The platform provides personalized customer experiences across various customer journeys. It offers AI agents, communication solutions, and developer resources. The company provides tools for building AI agents, integrating AI into existing systems, and managing customer interactions.
- Website
- sendbird.com
- Social
- Email ID
- *****@sendbird.com
- Registered Address
- San Mateo, California
Key Metrics
Founded Year
2013
Location
San Mateo, United States
Stage
Series C
Total Funding
$218M in 5 rounds
Latest Funding Round
Post Money Valuation
$1B as on Apr 06, 2021
Investors
Ranked
32nd among 1752 active competitors
Employee Count
295 as on Mar 31, 2026
Investment & Acquisitions
Legal entities associated with Sendbird
Sendbird is associated with 2 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
SENDBIRD, INC. CIN: 5607987 , United States, Active | Aug 21, 2019 | - | 68 (As on Dec 31, 2024) | - |
SENDBIRD, INC CIN: 611749669 , United States, Active | Oct 12, 2014 | - | 68 (As on Dec 31, 2024) | - |
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Sendbird's funding and investors
Sendbird has raised a total funding of $218M over 5 rounds. Its first funding round was on Nov 01, 2015. Its latest funding round was a Series C round on Mar 19, 2021 for $100M. 7 investors participated in its latest round. Sendbird has 30 institutional investors and 1 angel investor.
Here is the list of recent funding rounds of Sendbird:
Filter this list
Filter this listDate of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Mar 19, 2021 | $100M | Series C | $1B | - | ||
Apr 22, 2019 | $50M | Series B | - | - | ||
Feb 06, 2019 | $52M | Series B | - | - |
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Sendbird's founders and board of directors
Founder? Claim ProfileThe founders of Sendbird are John Kim, Harry Kim, Brandon Jeon and Forest Lee. John Kim is the CEO of Sendbird.
Here are the details of Sendbird's key team members:
- John Kim: Co-Founder & CEO of Sendbird and founder of 2 other companies, Smile Family and Paprika Lab. They are also an angel investor in 5 startups.Contact Info: 1 email address
- Harry Kim: Co-Founder & CTO of Sendbird and founder of 1 other company. Contact Info: 1 email address
- Brandon Jeon: Co-Founder of Sendbird. Contact Info: 1 email address
- Forest Lee: Former Co-Founder of Sendbird. Contact Info: 1 email address
Sendbird's Board of Directors
Sendbird's board has 8 active members. Matt Jacobson, Villi Iltchev, Karan Mehandru, Dong Shin Kim, Douglas Pepper, Yeusin Kim, Joseph Pagano and Yoonho Jeon are independent board members.Here is the list of Sendbird's board of directors:
Name | Type | Representing | Status | Duration |
|---|---|---|---|---|
Independent board member | - | Current | 7y 1m | |
Independent board member | - | Current | 8y 3m | |
Independent board member | - | Current | 4y 11m | |
Independent board member | - | Current | 8y 3m | |
Independent board member | - | Current | 8y 3m | |
Independent board member | - | Current | 8y 3m | |
Independent board member | - | Current | 4y 11m | |
Independent board member | - | Current | 8y 3m |
View details of Sendbird's Founder profiles and Board Members
Sendbird's employee count trend
Sendbird has 295 employees as of Mar 26. Here is Sendbird's employee count trend over the years:
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Sendbird's Competitors and alternates
Top competitors of Sendbird include Zendesk, Freshworks and RingCentral. Here is the list of Top 10 competitors of Sendbird, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st |  Zendesk 2007, San Francisco (United States), Acquired | Cloud based customer service and engagement platform for businesses | $89.1M | 86/100 | |
2nd |  Freshworks 2010, Chennai (India), Public | Provider of IT service management and customer support solutions | $400M | 84/100 | |
3rd | RingCentral 1999, Belmont (United States), Public | Cloud based platform offering unified communication solutions | $44M | 81/100 | |
4th |  Twilio 2008, San Francisco (United States), Public | Cloud based omnichannel communication and customer engagement platform | $240M | 81/100 | |
5th |  Dialpad 2011, San Ramon (United States), Series F | Provider of AI-powered contact center and unified communications platform solutions | $476M | 80/100 | |
6th |  Intercom 2011, San Francisco (United States), Series D | AI-based customer service platform for businesses | $242M | 80/100 | |
7th |  Genesys 1990, Menlo Park (United States), Acquired | Provider of cloud-based platform for customer experience and workforce engagement | $2.98B | 79/100 | |
8th | Provider of cloud-based communication platform offering AI-powered customer engagement solutions | $97.7M | 78/100 | ||
9th |  Aircall 2014, New York (United States), Series D | Provider of cloud-based platform for business communication and customer engagement | $226M | 77/100 | |
10th | Provider of cloud-based business software suite for diverse operational requirements | - | - | 76/100 | |
32nd |  Sendbird 2013, San Mateo (United States), Series C | Developer of an AI customer experience platform and communication APIs | $218M | 63/100 |
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Sendbird's Investments and acquisitions
Sendbird has acquired Roundee.io. Sendbird has not made any investments as of now.News related to Sendbird
Filter this listMedia has covered Sendbird for a total of 8 events in the last 1 year, 5 of them have been about company updates and 1 about partnerships.
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Sendbird Launches Delight.ai, the First Branded AI Concierge Built on Long-Term MemoryMarTech Series•Nov 19, 2025•Sendbird
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Sendbird Obtains ISO/IEC 42001 Certification, the International Standard for AI Management SystemsVenture Square•Oct 24, 2025•Sendbird
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Sendbird launches real-time Voice AI Agent for instant customer supportmk.co.kr•Aug 28, 2025•Sendbird
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Sendbird Signs SCA with AWS to Accelerate Agentic AI AdoptionBenzinga•Aug 12, 2025•Amazon Web Services, Sendbird
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Sendbird Launches Trust OS for AI Agents with Observability, Control, and OversightDestinationcrm•Jul 30, 2025•Sendbird
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