When was UseDesk founded?

UseDesk was founded in 2014 and raised its 1st funding round 4 years after it was founded.

Where is UseDesk located?

UseDesk is headquartered in Moscow, Russia. It is registered at Sepapaja tn 6.

Which legal entities is UseDesk associated with?

UseDesk is associated with UseDesk&Bots OÜ.

How many employees does UseDesk have?

As of Jun 30, 2026, the latest employee count at UseDesk is 33.

Is UseDesk a funded company?

UseDesk is a funded company, having raised a total of $***** in its 1st and only funding round, a Seed round on Feb 15, 2018.

When was the latest funding round of UseDesk?

UseDesk's latest funding was a $***** Seed round on Feb 15, 2018, with participation from 1 investor.

Where does UseDesk rank among its competitors?

UseDesk ranks 565th amongst 2149 active competitors, of which 182 are funded. It stands 11th in terms of total funding among its competitors. The most recent competitor to raise funding was Intercom, which secured $250M in Mar, 2026.

Who are the top competitors of UseDesk?

UseDesk's top competitors include Zendesk, Freshworks and RingCentral. Among them, Intercom secured the most recent funding round in March, 2026.

UseDesk - 2026 Company Profile, Team, Funding & Competitors

UseDesk is a seed company based in Moscow (Russia), founded in 2014. It operates as an AI-based omnichannel helpdesk platform. UseDesk has raised $261K in funding from IIDF. The company has 2149 active competitors, including 182 funded and 194 that have exited. Its top competitors include companies like Zendesk, Freshworks and RingCentral.

Company Details

UseDesk provides an AI-based omnichannel helpdesk platform. The platform consolidates various communication channels to a single floor. Its features include tags, statuses, and filters, assign tasks per agent, track SLA, auto-reply templates, website widgets, automated sorting & prioritization. It can integrate with enterprise CRM systems such as Zapier and retail CRM. Samsonite, DocDoc, PayU, MoneyMan, and Megafon are some of its clients.

Website: usedesk.com
Social
Email ID: *****@usedesk.com
Phone Number: +7 **********
Registered Address: Sepapaja tn 6

Key Metrics

Founded Year

2014

Location

Moscow, Russia

Stage

Seed

Total Funding

$261K in 1 round

Latest Funding Round

Seed, Feb 15, 2018, $*****

Investors

IIDF & 1 more

Ranked

565^th among 2149 active competitors

Employee Count

33 as on Jun 30, 2026

Similar Companies

Zendesk & 1918 more

View UseDesk's full profile

UseDesk is associated with 1 legal entity given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
UseDesk&Bots OÜ CIN: 14447064 , Estonia, Active	Mar 12, 2018	€0 - €1M (As on Dec 31, 2023)	-

UseDesk has raised a total funding of $261K over 1 round. Its latest funding round was a Seed round on Feb 15, 2018 for $*****. 1 investor participated in its latest round. UseDesk has 2 institutional investors.

Here is the list of recent funding rounds of UseDesk:

Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
Feb 15, 2018	7025097	Seed	5172962	9736167	6244583	9866706

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View details of UseDesk's funding rounds and investors

UseDesk's employee count trend

UseDesk has 33 employees as of Jun 26. Here is UseDesk's employee count trend over the years:

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Top competitors of UseDesk include Zendesk, Freshworks and RingCentral. Here is the list of Top 10 competitors of UseDesk, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	Zendesk 2007, San Francisco (United States), Acquired	Cloud based customer service and engagement platform for businesses	$89.1M	Redpoint Ventures, Goldman Sachs & 21 others	84/100
2nd	Freshworks 2010, Chennai (India), Public	Provider of IT service management and customer support solutions	$400M	Accel, Tiger Global Management & 8 others	84/100
3rd	RingCentral 1999, Belmont (United States), Acquired	Cloud based platform offering unified communication solutions	$44M	IVP, Tiger Global Management & 59 others	82/100
4th	Sinch 2008, Stockholm (Sweden), Public	Provider of customer communications management platform	$12M	SoftBank Group, EDBI & 8 others	81/100
5th	Intercom 2011, San Francisco (United States), Series D	Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions	$242M	Kleiner Perkins, 500 Global & 41 others	80/100
6th	Genesys 1990, Menlo Park (United States), Acquired	Provider of cloud-based platform for customer experience and workforce engagement	$2.98B	Hellman & Friedman, ServiceNow & 18 others	79/100
7th	Dialpad 2011, San Ramon (United States), Series F	Provider of AI-powered contact center and unified communications platform solutions	$476M	Google Ventures, ICONIQ Growth & 43 others	79/100
8th	Twilio 2008, San Francisco (United States), Public	Cloud based omnichannel communication and customer engagement platform	$240M	Fidelity Investments, T. Rowe Price & 40 others	78/100
9th	Aircall 2014, New York (United States), Series D	Provider of cloud-based platform for business communication and customer engagement	$226M	Balderton Capital, EFounders & 34 others	78/100
10th	Exotel 2011, Bengaluru (India), Series D	Provider of cloud-based communication platform offering AI-powered customer engagement solutions	$97.7M	A91 Partners, Steadview & 64 others	77/100
565th	UseDesk 2014, Moscow (Russia), Seed	AI-based omnichannel helpdesk platform	$261K	IIDF & 1 others	28/100