Talkdesk - About the company
Talkdesk is a series D company based in San Francisco (United States), founded in 2011 by Tiago Paiva and Cristina Fonseca. It operates as a Provider of cloud contact center software and customer experience automation. Talkdesk has raised $501M in funding from investors like Viking Global Investors, Franklin Templeton India and Storm Ventures, with a current valuation of $10B. The company has 2518 active competitors, including 186 funded and 199 that have exited. Its top competitors include companies like RingCentral, Freshworks and Sinch.
Company Details
Provider of cloud contact center software and customer experience automation. The platform offers tools for omnichannel engagement, workforce management, and business intelligence. It includes features such as interaction analytics, quality management, and AI-powered agent assistance. The software caters to industries including financial services, healthcare, retail, and government.
- Website
- www.talkdesk.com/
- Social
- Email ID
- *****@talkdesk.com
- Phone Number
- +1 **********
- Registered Address
- San Francisco, California
Key Metrics
Founded Year
2011
Location
San Francisco, United States
Stage
Series D
Total Funding
$501M in 9 rounds
Latest Funding Round
Post Money Valuation
$10B as on Dec 31, 2021
Investors
Ranked
27th among 2518 active competitors
Employee Count
1,398 as on Aug 31, 2026
Similar Companies
Legal entities associated with Talkdesk
Talkdesk is associated with 5 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
Talkdesk, Inc. CIN: 05048905 , United States, Active | Oct 07, 2011 | - | - | - |
VRH Real s.r.o. CIN: 17389836 , Czech Republic, Active | Aug 02, 2022 | - | - | |
Talkdesk, Inc. CIN: 7266934 , United States, Active | Feb 28, 2024 | - | 393 (As on Dec 31, 2023) | - |
TALKDESK U.K. LIMITED CIN: 11609285 , United Kingdom, Active | Oct 07, 2018 | £1M - £10M (As on Jan 31, 2025) | 33 (As on Jan 31, 2025) | |
Talkdesk Inc. CIN: 900767522 , United States, Active | Dec 31, 1999 | - | 472 (As on Dec 31, 2024) | - |
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Talkdesk's funding and investors
Talkdesk has raised a total funding of $501M over 9 rounds. Its latest funding round was a Series D round on Aug 12, 2021 for $230M. 8 investors participated in its latest round. Talkdesk has 25 institutional investors.
Here is the list of recent funding rounds of Talkdesk:
Filter this list
Filter this listDate of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Aug 12, 2021 | $230M | Series D | $10B | - | - | |
Jul 24, 2020 | $143M | Series C | $3B | - | ||
Oct 03, 2018 | $100M | Series B | $1B | - |
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Talkdesk's founders and board of directors
Founder? Claim ProfileHere are the details of Talkdesk's key team members:
- Tiago Paiva: Co-Founder & CEO of Talkdesk. They serve on the board of 1 company.Contact Info: 1 email address
- Cristina Fonseca: Former Co-Founder of Talkdesk. Contact Info: 1 email address
Talkdesk's Board of Directors
Talkdesk's board has 2 active members. Josh Stein and Tiago Paiva are independent board members.Here is the list of Talkdesk's board of directors:
Name | Type | Representing | Status | Duration |
|---|---|---|---|---|
Independent board member | - | Current | 6y 1m | |
Independent board member | - | Current | 6y 1m |
View details of Talkdesk's Founder profiles and Board Members
Talkdesk's employee count trend
Talkdesk has 1,398 employees as of Aug 26. Here is Talkdesk's employee count trend over the years:
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Talkdesk's Competitors and alternates
Top competitors of Talkdesk include RingCentral, Freshworks and Sinch. Here is the list of Top 10 competitors of Talkdesk, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st | RingCentral 1999, Belmont (United States), Acquired | Cloud based platform offering unified communication solutions | $44M | 86/100 | |
2nd |  Freshworks 2010, Chennai (India), Public | Provider of IT service management and customer support solutions | $400M | 84/100 | |
3rd | Provider of customer communications management platform | $12M | 80/100 | ||
4th |  Genesys 1990, Menlo Park (United States), Acquired | Provider of cloud-based platform for customer experience and workforce engagement | $3B | 80/100 | |
5th |  Zendesk 2007, San Francisco (United States), Acquired | Cloud based customer service and engagement platform for businesses | $89.1M | 79/100 | |
6th |  Dialpad 2011, San Ramon (United States), Series F | Provider of AI-powered contact center and unified communications platform solutions | $476M | 79/100 | |
7th |  Twilio 2008, San Francisco (United States), Public | Cloud based omnichannel communication and customer engagement platform | $240M | 78/100 | |
8th |  Aircall 2014, New York (United States), Series D | Provider of cloud-based platform for business communication and customer engagement | $226M | 78/100 | |
9th | Provider of cloud-based communication platform offering AI-powered customer engagement solutions | $97.7M | 77/100 | ||
10th |  Intercom 2011, San Francisco (United States), Series D | Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions | $242M | 76/100 | |
27th | Talkdesk 2011, San Francisco (United States), Series D | Provider of cloud contact center software and customer experience automation | $501M | 66/100 |
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Talkdesk's Investments and acquisitions
Talkdesk has made no investments or acquisitions yet.
Reports related to Talkdesk
Here is the latest report on Talkdesk's sector:
News related to Talkdesk
Filter this listMedia has covered Talkdesk for a total of 15 events in the last 1 year, 9 of them have been about company updates and 5 about partnerships.
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Talkdesk and Microsoft Expand Partnership to Accelerate AI Automation for Enterprise Contact CentersDirectors Club•Sep 21, 2026•Microsoft, Talkdesk
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AI Adoption Outruns Readiness in Contact Centers, Talkdesk Discusses CXASiliconAngle•Sep 15, 2026•Talkdesk
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Samsung Secures 70% of HBM Capacity Through 2031 Amidst AI Memory ShortageWall St.•Aug 31, 2026•Microsoft, Google, Nvidia, Samsung and 1 other
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Talkdesk Named a Leader in Two 2026 IDC MarketScape Vendor AssessmentsTechnologymagazine•Aug 22, 2026•Talkdesk
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Talkdesk Launches Proactive AI Agents for Retail and Financial Services to Drive GrowthGlobal Fintech Series•May 28, 2026•Talkdesk
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UiPath and Talkdesk Partner to Transform Customer ExperiencesGlobeNewswire•Dec 09, 2025•UiPath, Talkdesk
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Talkdesk Enhances Copilot with Agentic AI, Integrates with DatabricksDestinationcrm•Oct 22, 2025•Talkdesk, Databricks
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