Talkdesk - About the company
Talkdesk is a series D company based in San Francisco (United States), founded in 2011 by Tiago Paiva and Cristina Fonseca. It operates as a Provider of cloud contact center software and customer experience automation. Talkdesk has raised $501M in funding from investors like Viking Global Investors, Franklin Templeton India and Storm Ventures, with a current valuation of $10B. The company has 1701 active competitors, including 177 funded and 181 that have exited. Its top competitors include companies like Zendesk, Freshworks and RingCentral.
Company Details
Provider of cloud contact center software and customer experience automation. The platform offers tools for omnichannel engagement, workforce management, and business intelligence. It includes features such as interaction analytics, quality management, and AI-powered agent assistance. The software caters to industries including financial services, healthcare, retail, and government.
- Website
- www.talkdesk.com/
- Social
- Email ID
- *****@talkdesk.com
- Phone Number
- +1 **********
- Registered Address
- San Francisco, California
Key Metrics
Founded Year
2011
Location
San Francisco, United States
Stage
Series D
Total Funding
$501M in 9 rounds
Latest Funding Round
Post Money Valuation
$10B as on Aug 12, 2021
Investors
Ranked
25th among 1701 active competitors
Employee Count
1,372 as on Mar 31, 2026
Legal entities associated with Talkdesk
Talkdesk is associated with 5 legal entities given below:
Legal Entity Name | Date of Incorporation | Revenue | Latest Employee Count | Documents |
|---|---|---|---|---|
VRH Real s.r.o. CIN: 17389836 , Czech Republic, Active | Aug 02, 2022 | - | - | |
TALKDESK U.K. LIMITED CIN: 11609285 , United Kingdom, Active | Oct 07, 2018 | - | 33 (As on Jan 31, 2025) | |
Talkdesk, Inc. CIN: 7266934 , United States, Active | Feb 28, 2024 | - | 393 (As on Dec 31, 2023) | - |
Talkdesk, Inc. CIN: 05048905 , United States, Active | Oct 07, 2011 | - | - | - |
Talkdesk Inc. CIN: 900767522 , United States, Active | Dec 31, 1999 | - | 472 (As on Dec 31, 2024) | - |
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Talkdesk's funding and investors
Talkdesk has raised a total funding of $501M over 9 rounds. Its latest funding round was a Series D round on Aug 12, 2021 for $230M. 8 investors participated in its latest round. Talkdesk has 25 institutional investors.
Here is the list of recent funding rounds of Talkdesk:
Filter this list
Filter this listDate of Funding | Funding Amount | Round Name | Post-Money Valuation | Revenue Multiple | Lead Investors | Other Investors |
|---|---|---|---|---|---|---|
Aug 12, 2021 | $230M | Series D | $10B | - | - | |
Jul 24, 2020 | $143M | Series C | $3B | - | ||
Oct 03, 2018 | $100M | Series B | $1B | - |
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Talkdesk's founders and board of directors
Founder? Claim ProfileHere are the details of Talkdesk's key team members:
- Tiago Paiva: Co-Founder & CEO of Talkdesk. They serve on the board of 1 company.Contact Info: 1 email address
- Cristina Fonseca: Former Co-Founder of Talkdesk. Contact Info: 1 email address
Talkdesk's Board of Directors
Talkdesk's board has 2 active members. Josh Stein and Tiago Paiva are independent board members.Here is the list of Talkdesk's board of directors:
Name | Type | Representing | Status | Duration |
|---|---|---|---|---|
Independent board member | - | Current | 5y 7m | |
Independent board member | - | Current | 5y 7m |
View details of Talkdesk's Founder profiles and Board Members
Talkdesk's employee count trend
Talkdesk has 1,372 employees as of Mar 26. Here is Talkdesk's employee count trend over the years:
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Talkdesk's Competitors and alternates
Top competitors of Talkdesk include Zendesk, Freshworks and RingCentral. Here is the list of Top 10 competitors of Talkdesk, ranked by Tracxn score:
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Rank | Company Details | Short Description | Total Funding | Investors | Tracxn Score |
|---|---|---|---|---|---|
1st |  Zendesk 2007, San Francisco (United States), Acquired | Cloud based customer service and engagement platform for businesses | $89.1M | 86/100 | |
2nd |  Freshworks 2010, Chennai (India), Public | Provider of IT service management and customer support solutions | $400M | 84/100 | |
3rd | RingCentral 1999, Belmont (United States), Public | Cloud based platform offering unified communication solutions | $44M | 81/100 | |
4th |  Twilio 2008, San Francisco (United States), Public | Cloud based omnichannel communication and customer engagement platform | $240M | 81/100 | |
5th |  Dialpad 2011, San Ramon (United States), Series F | Provider of AI-powered contact center and unified communications platform solutions | $476M | 80/100 | |
6th |  Intercom 2011, San Francisco (United States), Series D | AI-based customer service platform for businesses | $242M | 80/100 | |
7th |  Genesys 1990, Menlo Park (United States), Acquired | Provider of cloud-based platform for customer experience and workforce engagement | $2.98B | 79/100 | |
8th | Provider of cloud-based communication platform offering AI-powered customer engagement solutions | $97.7M | 78/100 | ||
9th |  Aircall 2014, New York (United States), Series D | Provider of cloud-based platform for business communication and customer engagement | $226M | 77/100 | |
10th | Provider of cloud-based business software suite for diverse operational requirements | - | - | 76/100 | |
25th | Talkdesk 2011, San Francisco (United States), Series D | Provider of cloud contact center software and customer experience automation | $501M | 66/100 |
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Talkdesk's Investments and acquisitions
Talkdesk has made no investments or acquisitions yet.
News related to Talkdesk
Filter this listMedia has covered Talkdesk for a total of 24 events in the last 1 year, 14 of them have been about company updates and 6 about partnerships.
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UiPath and Talkdesk Partner to Transform Customer ExperiencesGlobeNewswire•Dec 09, 2025•UiPath, Talkdesk
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Talkdesk Enhances Copilot with Agentic AI, Integrates with DatabricksDestinationcrm•Oct 22, 2025•Talkdesk, Databricks
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Convoso Joins Talkdesk AppConnect Marketplace to Combine Outbound with CX CloudDestinationcrm•Oct 07, 2025•Convoso, Talkdesk, Databricks
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Talkdesk Launches Commercial & Residential Services Experience CloudDestinationcrm•Sep 23, 2025•Talkdesk
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Ryght AI’s Clinical Research Platform Now Available on Microsoft Azure MarketplaceHIT Consultant•Sep 23, 2025•Ryght, Microsoft, Zaptest, Microsoft Azure and 1 other
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Zadarma Becomes Hubspot App Partner With a Certified IntegrationNewswire•Aug 25, 2025•HubSpot, Zadarma, Talkdesk
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Johns Hopkins Health System Selects Talkdesk for Contact Center EnhancementMarTech Series•Aug 19, 2025•Talkdesk, Johns Hopkins Medicine
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Glia Appoints Rei Kasai as Chief Product Officer to Lead AI InnovationMarTech Series•Jul 30, 2025•Glia, Talkdesk
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