When was TouchCommerce founded?

TouchCommerce was founded in 1999 and raised its 1st funding round 5 years after it was founded.

Where is TouchCommerce located?

TouchCommerce is headquartered in Agoura Hills, United States.

How many employees does TouchCommerce have?

As of Dec 31, 2015, TouchCommerce has 210 employees, reflecting a 20% year-over-year growth in headcount.

Is TouchCommerce a funded company?

TouchCommerce is a funded company, having raised a total of $30.9M across 8 funding rounds to date. The company's 1st funding round was a $***** Series A round, raised on Apr 2004.

When was the latest funding round of TouchCommerce?

TouchCommerce's latest funding was a $***** Conventional Debt round on Jun 27, 2011, with participation from 0 investor. Its primary sector is E-Commerce Enablers. In United States, the E-Commerce Enablers sector has seen $530M in funding in 2026 to date.

Where does TouchCommerce rank among its competitors?

TouchCommerce ranks 91st amongst 1685 active competitors, of which 180 are funded. It stands 10th in terms of total funding among its competitors. The most recent competitor to raise funding was Intercom, which secured $250M in Mar, 2026.

Who are the top competitors of TouchCommerce?

TouchCommerce's top competitors include Zendesk, Freshworks and RingCentral. Among them, Intercom secured the most recent funding round in March, 2026.

TouchCommerce - 2026 Company Profile, Team, Funding & Competitors

Q: Is TouchCommerce an acquired company?

TouchCommerce got acquired by Nuance on Jul 21, 2016.

TouchCommerce is an acquired company based in Agoura Hills (United States), founded in 1999. It operates as an Online interaction optimization. TouchCommerce has raised $30.9M in funding from Emergence Capital. The company has 1685 active competitors, including 180 funded and 178 that have exited. Its top competitors include companies like Zendesk, Freshworks and RingCentral.

Company Details

Formerly known as Inq, Inc., TouchCommerce is a provider of Online Interaction Optimization Solutions which combines real time customer analytics and live interaction technology with their program optimization services. Provides live chat software, user guides as knowledgebase, personalized content marketing, collaborative browsing solutions, browser based voip calls, feedback collection surveys.

Website: touchcommerce.com
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Key Metrics

Founded Year

1999

Location

Agoura Hills, United States

Stage

Acquired

Total Funding

$30.9M in 8 rounds

Latest Funding Round

Conventional Debt, Jun 27, 2011, $*****

Investors

Emergence Capital & 7 more

Ranked

91^st among 1685 active competitors

Employee Count

210 as on Dec 31, 2015

Similar Companies

Gorgias & 666 more

Exit Details

Acquired by Nuance (Jul 21, 2016)

View TouchCommerce's full profile

TouchCommerce is associated with 1 legal entity given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
TOUCHCOMMERCE, INC. CIN: 770529352 , United States, Active	Dec 31, 1999	-	210 (As on Dec 31, 2015)	-

TouchCommerce got acquired by Nuance on Jul 21, 2016 at an acquisition amount of $215M. It was facilitated by Agile Equity.

Click here to take a look at TouchCommerce's acquisition in detail

TouchCommerce has raised a total funding of $30.9M over 8 rounds. Its first funding round was on Apr 2004. TouchCommerce has 8 institutional investors.

Here is the list of recent funding rounds of TouchCommerce:

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Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
Jun 27, 2011	8795410	Conventional Debt	4640708	1882660	5527686	8232763
Jan 28, 2010	1379646	Series E	2066057	1984314	5589288	5317722
Apr 07, 2009	9957975	Series E	7129452	9280379	1882121	Sierra Ventures & 4 more

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View details of TouchCommerce's funding rounds and investors

TouchCommerce's employee count trend

TouchCommerce has 210 employees as of Dec 15. The total employee count is 20.0% more than what it was in Dec 14. Here is TouchCommerce's employee count trend over the years:

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Top competitors of TouchCommerce include Zendesk, Freshworks and RingCentral. Here is the list of Top 10 competitors of TouchCommerce, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	Zendesk 2007, San Francisco (United States), Acquired	Cloud based customer service and engagement platform for businesses	$89.1M	Redpoint Ventures, Veyo Partners & 21 others	86/100
2nd	Freshworks 2010, Chennai (India), Public	Provider of IT service management and customer support solutions	$400M	Accel, Tiger Global Management & 9 others	84/100
3rd	RingCentral 1999, Belmont (United States), Public	Cloud based platform offering unified communication solutions	$44M	RTP Global, Scale Venture Partners & 16 others	81/100
4th	Twilio 2008, San Francisco (United States), Public	Cloud based omnichannel communication and customer engagement platform	$240M	Union Square Ventures, T. Rowe Price & 40 others	81/100
5th	Dialpad 2011, San Ramon (United States), Series F	Provider of AI-powered contact center and unified communications platform solutions	$476M	ICONIQ Growth, OMERS & 42 others	80/100
6th	Intercom 2011, San Francisco (United States), Series D	AI-based customer service platform for businesses	$242M	Bessemer Venture Partners, Iconiq Capital ... & 39 others	80/100
7th	Genesys 1990, Menlo Park (United States), Acquired	Provider of cloud-based platform for customer experience and workforce engagement	$2.98B	Hellman & Friedman, Salesforce Ventures & 17 others	79/100
8th	Exotel 2011, Bengaluru (India), Series D	Provider of cloud-based communication platform offering AI-powered customer engagement solutions	$97.7M	A91 Partners, Steadview & 64 others	78/100
9th	Aircall 2014, New York (United States), Series D	Provider of cloud-based platform for business communication and customer engagement	$226M	Balderton Capital, EFounders & 34 others	77/100
10th	Zoho 1996, Chennai (India), Unfunded	Provider of cloud-based business software suite for diverse operational requirements	-	-	76/100
91st	TouchCommerce 1999, Agoura Hills (United States), Acquired	Online interaction optimization	$30.9M	Partech Partners, Emergence Capital & 6 others	52/100