When was TouchCommerce founded?

TouchCommerce was founded in 1999 and raised its 1st funding round 5 years after it was founded.

Where is TouchCommerce located?

TouchCommerce is headquartered in Agoura Hills, United States.

How many employees does TouchCommerce have?

As of Jul 31, 2026, the latest employee count at TouchCommerce is 26.

Is TouchCommerce a funded company?

TouchCommerce is a funded company, having raised a total of $30.9M across 8 funding rounds to date. The company's 1st funding round was a $***** Series A round, raised on Apr 2004.

When was the latest funding round of TouchCommerce?

TouchCommerce's latest funding was a $***** Conventional Debt round on Jun 27, 2011, with participation from 0 investor. Its primary sector is E-Commerce Enablers. In United States, the E-Commerce Enablers sector has seen $772M in funding in 2026 to date.

Where does TouchCommerce rank among its competitors?

TouchCommerce ranks 126th amongst 2702 active competitors, of which 198 are funded. It stands 10th in terms of total funding among its competitors. The most recent competitor to raise funding was Genesys, which secured $25M in Aug, 2026.

Who are the top competitors of TouchCommerce?

TouchCommerce's top competitors include RingCentral, Freshworks and Sinch. Among them, Genesys secured the most recent funding round in August, 2026.

TouchCommerce - 2026 Company Profile, Team, Funding & Competitors

Q: Is TouchCommerce an acquired company?

TouchCommerce got acquired by Nuance on Jul 21, 2016.

TouchCommerce is an acquired company based in Agoura Hills (United States), founded in 1999 by Thomas Adams. It operates as an Online interaction optimization. TouchCommerce has raised $30.9M in funding from Emergence Capital. The company has 2702 active competitors, including 198 funded and 203 that have exited. Its top competitors include companies like RingCentral, Freshworks and Sinch.

Company Details

Formerly known as Inq, Inc., TouchCommerce is a provider of Online Interaction Optimization Solutions which combines real time customer analytics and live interaction technology with their program optimization services. Provides live chat software, user guides as knowledgebase, personalized content marketing, collaborative browsing solutions, browser based voip calls, feedback collection surveys.

Website: touchcommerce.com
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Key Metrics

Founded Year

1999

Location

Agoura Hills, United States

Stage

Acquired

Total Funding

$30.9M in 8 rounds

Latest Funding Round

Conventional Debt, Jun 27, 2011, $*****

Investors

Emergence Capital & 7 more

Ranked

126^th among 2702 active competitors

Employee Count

26 as on Jul 31, 2026

Similar Companies

Gorgias & 742 more

Exit Details

Acquired by Nuance (Jul 21, 2016)

View TouchCommerce's full profile

TouchCommerce is associated with 1 legal entity given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
TOUCHCOMMERCE, INC. CIN: 770529352 , United States, Active	Dec 31, 1999	-	210 (As on Dec 31, 2015)	-

TouchCommerce got acquired by Nuance on Jul 21, 2016 at an acquisition amount of $*****.

Click here to take a look at TouchCommerce's acquisition in detail

TouchCommerce has raised a total funding of $30.9M over 8 rounds. Its first funding round was on Apr 2004. TouchCommerce has 8 institutional investors.

Here is the list of recent funding rounds of TouchCommerce:

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Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
Jun 27, 2011	3866233	Conventional Debt	1640919	8001262	5000941	2363406
Jan 28, 2010	6904268	Series E	1821226	3150745	7180340	2008269
Apr 07, 2009	7832766	Series E	7679477	5904965	8206460	Sierra Ventures & 4 more

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View details of TouchCommerce's funding rounds and investors

The founders of TouchCommerce is Thomas Adams.

Here are the details of TouchCommerce's key team members:

Thomas Adams: Co-Founder of TouchCommerce and founder of 2 other companies, Scalable and Lull.

View details of TouchCommerce's Founder profiles and Board Members

TouchCommerce's employee count trend

TouchCommerce has 26 employees as of Jul 26. Here is TouchCommerce's employee count trend over the years:

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Top competitors of TouchCommerce include RingCentral, Freshworks and Sinch. Here is the list of Top 10 competitors of TouchCommerce, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	RingCentral 1999, Belmont (United States), Acquired	Cloud based platform offering unified communication solutions	$44M	IVP, Altimeter Capital & 59 others	86/100
2nd	Freshworks 2010, Chennai (India), Public	Provider of IT service management and customer support solutions	$400M	Accel, Tiger Global Management & 9 others	84/100
3rd	Sinch 2008, Stockholm (Sweden), Public	Provider of customer communications management platform	$12M	SoftBank Group, Temasek & 8 others	80/100
4th	Genesys 1990, Menlo Park (United States), Acquired	Provider of cloud-based platform for customer experience and workforce engagement	$3B	Hellman & Friedman, Salesforce Ventures & 18 others	80/100
5th	Zendesk 2007, San Francisco (United States), Acquired	Cloud based customer service and engagement platform for businesses	$89.1M	Redpoint Ventures, Goldman Sachs & 20 others	79/100
6th	Dialpad 2011, San Ramon (United States), Series F	Provider of AI-powered contact center and unified communications platform solutions	$476M	ICONIQ Growth, Amasia & 44 others	79/100
7th	Twilio 2008, San Francisco (United States), Public	Cloud based omnichannel communication and customer engagement platform	$240M	T. Rowe Price, Fidelity Investments & 40 others	78/100
8th	Aircall 2014, New York (United States), Series D	Provider of cloud-based platform for business communication and customer engagement	$226M	Balderton Capital, EFounders & 34 others	78/100
9th	Exotel 2011, Bengaluru (India), Series D	Provider of cloud-based communication platform offering AI-powered customer engagement solutions	$97.7M	A91 Partners, Steadview & 65 others	77/100
10th	Intercom 2011, San Francisco (United States), Series D	Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions	$242M	Kleiner Perkins, Index Ventures & 41 others	76/100
126th	TouchCommerce 1999, Agoura Hills (United States), Acquired	Online interaction optimization	$30.9M	Emergence Capital, Second Alpha & 6 others	46/100