Where is West located?

West is headquartered in Omaha, United States. It is registered at Islandia, New York.

Who is the current CEO of West?

John Shlonsky and West Vijaykumark s of West. John Shlonsky has also founded 1 company.

How many employees does West have?

As of Aug 31, 2026, the latest employee count at West is 6025.

Is West a funded company?

West is a funded company, having raised an undisclosed amount across 3 funding rounds to date. The company's 1st funding round was a $***** Conventional Debt round, raised on Nov 10, 2010.

How much is West worth?

The last known valuation of West was $***** as of Apr 28, 2017.

When was the latest funding round of West?

West's latest funding was a $***** Post IPO round on 2017, with participation from 1 investor.

What is the annual revenue of West?

Annual revenue of West is less than £1M as on Apr 06, 2025

Where does West rank among its competitors?

West ranks 51st amongst 1768 active competitors, of which 118 are funded. It stands 11th in terms of total funding among its competitors. The most recent competitor to raise funding was Genesys, which secured $25M in Aug, 2026.

Who are the top competitors of West?

West's top competitors include RingCentral, Freshworks and Sinch. Among them, Genesys secured the most recent funding round in August, 2026.

West - 2026 Company Profile, Team, Funding, Competitors & Financials

West is an acquired company based in Omaha (United States), founded by John Shlonsky and West Vijaykumark. It operates as a Provider of cloud-based technology delivering AI-driven omnichannel communication and automation solutions. West has raised an undisclosed amount in funding, with last known valuation of $*****. The company has 1768 active competitors, including 118 funded and 272 that have exited. Its top competitors include companies like RingCentral, Freshworks and Sinch.

Company Details

Provider of cloud-based technology delivering AI-driven omnichannel communication and automation solutions. The company offers digital patient relationship management and conversational AI. It delivers technology and communication solutions to organizations seeking personalized engagement and experiences. The company's brands collaborate to bring advanced technology to organizations.

Website: west.com
Registered Address: Islandia, New York

Key Metrics

Location

Omaha, United States

Stage

Acquired

Latest Funding Round

Post IPO, 2017, $*****

Last Known Valuation

$***** as on Apr 28, 2017

Investors

Goldman Sachs & 9 more

Ranked

51^st among 1768 active competitors

Annual Revenue

£0 - £1M as on Apr 06, 2025

Employee Count

6,025 as on Aug 31, 2026

Similar Companies

RingCentral & 2225 more

Exit Details

Acquired by Apollo Global Management (May 09, 2017)

View West's full profile

West is associated with 4 legal entities given below:

Legal Entity Name	Date of Incorporation	Revenue	Latest Employee Count	Documents
WEST TECHNOLOGY GROUP, LLC CIN: 740725 , United States, Active	Feb 17, 2023	-	-	-
WEST CORP CIN: 1024657 , United States, Active		$1B+ (As on Dec 31, 2016)	-	-
THE WEST CORPORATION LTD. CIN: 4522271 , United Kingdom, Active	Aug 29, 2002	£0 - £1M (As on Apr 06, 2025)	2 (As on Apr 06, 2025)
West Corporation CIN: 470777362 , United States, Active	Dec 31, 1999	-	1626 (As on Dec 31, 2024)	-

West got acquired by Apollo Global Management on May 09, 2017.

Click here to take a look at West's acquisition in detail

West has raised funding over 3 rounds. Its first funding round was on Nov 10, 2010. Its latest funding round was a Post IPO round on 2017 for $*****. 1 investor participated in its latest round. West has 10 institutional investors.

Here is the list of recent funding rounds of West:

Date of Funding	Funding Amount	Round Name	Post-Money Valuation	Revenue Multiple	Lead Investors	Other Investors
2017	2533	Post IPO	4531	8454	5654	3439
Jun 17, 2016	8765054	Post IPO	7757317	2911146	3948717	5268658
Nov 10, 2010	6231946	Conventional Debt	2728821	6690723	2048721	Deutsche Bank & 3 more

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View details of West's funding rounds and investors

The founders of West are John Shlonsky and West Vijaykumark. West Vijaykumark and John Shlonsky are the CEOs of West.

Here are the details of West's key team members:

John Shlonsky: Co-Founder & Co-CEO of West.
West Vijaykumark: Co-Founder & Co-CEO of West.

View details of West's Founder profiles and Board Members

West's employee count trend

West has 6,025 employees as of Aug 26. Here is West's employee count trend over the years:

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Top competitors of West include RingCentral, Freshworks and Sinch. Here is the list of Top 10 competitors of West, ranked by Tracxn score:

Rank	Company Details	Short Description	Total Funding	Investors	Tracxn Score
1st	RingCentral 1999, Belmont (United States), Acquired	Cloud based platform offering unified communication solutions	$44M	IVP, Altimeter Capital & 59 others	86/100
2nd	Freshworks 2010, Chennai (India), Public	Provider of IT service management and customer support solutions	$400M	Accel, Tiger Global Management & 9 others	84/100
3rd	Sinch 2008, Stockholm (Sweden), Public	Provider of customer communications management platform	$12M	SoftBank Group, Temasek & 8 others	80/100
4th	Genesys 1990, Menlo Park (United States), Acquired	Provider of cloud-based platform for customer experience and workforce engagement	$3B	Hellman & Friedman, Salesforce Ventures & 18 others	80/100
5th	Zendesk 2007, San Francisco (United States), Acquired	Cloud based customer service and engagement platform for businesses	$89.1M	Redpoint Ventures, Goldman Sachs & 20 others	79/100
6th	Dialpad 2011, San Ramon (United States), Series F	Provider of AI-powered contact center and unified communications platform solutions	$476M	ICONIQ Growth, Amasia & 44 others	79/100
7th	Twilio 2008, San Francisco (United States), Public	Cloud based omnichannel communication and customer engagement platform	$240M	T. Rowe Price, Fidelity Investments & 40 others	78/100
8th	Aircall 2014, New York (United States), Series D	Provider of cloud-based platform for business communication and customer engagement	$226M	Balderton Capital, EFounders & 34 others	78/100
9th	Exotel 2011, Bengaluru (India), Series D	Provider of cloud-based communication platform offering AI-powered customer engagement solutions	$97.7M	A91 Partners, Steadview & 65 others	77/100
10th	Intercom 2011, San Francisco (United States), Series D	Provider of a customer service and support platform offering AI-powered solutions for managing customer interactions	$242M	Kleiner Perkins, Index Ventures & 41 others	76/100
51st	West Omaha (United States), Acquired	Provider of cloud-based technology delivering AI-driven omnichannel communication and automation solutions	-	Goldman Sachs, Norwest & 8 others	59/100